--- title: FieldEdge Reviews meta_title: 'FieldEdge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how FieldEdge works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 87 scale: '5' date_modified: '2026-07-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FieldEdge Reviews **Vendor:** Xplor Technologies **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 87 ## About FieldEdge FieldEdge helps HVAC, Plumbing and Electrical professionals easily maximize profits and streamline Operations. FieldEdge features include customer history, a robust dispatch board, payment processing, service agreements, and more. Our mobile app gives technicians all the information they need to provide great customer service and increase efficiency on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field. ## FieldEdge Pros & Cons **What users like:** - Users appreciate the **ease of use** in setting up FieldEdge, making membership management straightforward and hassle-free. (1 reviews) - Users find the **membership setup** quite intuitive and straightforward, enhancing their overall experience with FieldEdge. (1 reviews) - Users praise FieldEdge for its **user-friendly interface** and commend its efficiency in managing services effectively. (1 reviews) - Users value the **workflow efficiency** of FieldEdge, finding it user-friendly and highly productive for service management. (1 reviews) **What users dislike:** - Users report frequent **connectivity issues** with FieldEdge, citing poor integrations and lack of dashboard capabilities. (1 reviews) - Users find FieldEdge **expensive** , noting limited capabilities and poor integrations compared to cheaper alternatives. (1 reviews) - Users highlight the **improvement needed** in dashboard capabilities and costlier, poorly integrated features compared to competitors. (1 reviews) - Users express concerns about **poor support** , citing difficulties with integrations and lack of dashboard capabilities. (1 reviews) ## FieldEdge Reviews ### 1. Learning new ways to operate dispatch **Rating:** 3.5/5.0 stars **Reviewed by:** ANGIE G. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about FieldEdge?** I enjoy the streamlined view of our dispatch board. It is clear and concise. **What do you dislike about FieldEdge?** The manner in which multiple technicians on the same work order are handled within the program can be a challenge. **Recommendations to others considering FieldEdge:** Be sure to look at all aspects of the system and how it will work for your specific operating procedures. Set up and integration of your old system's information is crucial. **What problems is FieldEdge solving and how is that benefiting you?** It is nice to see all aspects (dispatch, billing, etc.) handled in one operating system. ### 2. Recommend Seminar for Success **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer F. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about FieldEdge?** Great workshop where professionals from similar disciplines can come together in order to maximize profitability with a workshop containing a well-timed mixture of lecture, discussion, and examples. **What do you dislike about FieldEdge?** Seminar is a two-day event, and while very worthwhile, is a tad pricey and involves an overnight hotel stay. **What problems is FieldEdge solving and how is that benefiting you?** I would recommend this seminar to all FieldEdge professionals; beginning users can understand the complexity of the program and seasoned users can always use a refresher and share ideas while picking up valuable nuggets of information. ### 3. Great for managing schedules **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about FieldEdge?** The ease in managing schedules, updating appointments, reports, etc. **What do you dislike about FieldEdge?** I wish there was an option on the main dashboard to separate by sales, service, etc. so we could see accurate numbers for just those groups **Recommendations to others considering FieldEdge:** Just get in there and start learning, watch the tutorials, it's very easy to use. **What problems is FieldEdge solving and how is that benefiting you?** efficiency with jobs, scheduling enough time to complete jobs, tracking hours, job costing ### 4. A Great Business Tool for Busy Companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about FieldEdge?** Appointment Scheduling is quick & easy. Viewing outstanding invoices are also quick & easy. **What do you dislike about FieldEdge?** I would like to have the appointment screen break down a monthly viewing option for each technician. Also when scheduling an appointment it would be nice to have the 2nd screen (priority screen) to be condensed into the work order notes screen (it may shorten our wait time with customers). **Recommendations to others considering FieldEdge:** This is a great resource for busy companies trying to schedule appointments & record profit/loss on a daily basis. **What problems is FieldEdge solving and how is that benefiting you?** We have had to work on our connection with Quickbooks. Benefits- being able to see our profit or loss on each invoice (as long as we input correctly). ### 5. Megan Hardt **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about FieldEdge?** Very willing to listen to our concerns and find solutions. Willing to adapt the product to our specific needs. Field operation is much easier than other products we have seen. **What do you dislike about FieldEdge?** The misuse of the term "work order" Need to have a comments section next to work orders to help identify them Navigation can be touch. **Recommendations to others considering FieldEdge:** Good Product with excellent support. This product is more suited for construction than service. **What problems is FieldEdge solving and how is that benefiting you?** Creating Jobs, Work orders and Reporting Most have been resolved ### 6. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about FieldEdge?** Money! Safes this company A Lot of Money. No more waste, no paper, ink, toner waste. Time, Saves so much time and we all know Time is Money. **What do you dislike about FieldEdge?** Nothing now. in the beginning we had a few glitches, because we were all just working the system our way. make Sure your training is done in groups, and don't have anyone using it until they are trained. **Recommendations to others considering FieldEdge:** Ask a lot of questions, Learn to use the amazing tools they have set up to guide you. So many features to make things easy. **What problems is FieldEdge solving and how is that benefiting you?** Making it to Appointments on time. Never loose when a job has parts on order, needs a return call.Knowing what tech is where and when. Down time between jobs calling to send tech to next job. And No Lost invoices. Track all parts purchased and used ### 7. Great product with awesome customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Mark P. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about FieldEdge?** Their customer service and having our own account manager is helping us fully utilize Field Edge. Anytime we have a question or not sure where something is in the software, we often have a solution the same day....if not in just a couple of hours. I also appreciate that they are constantly upgrading and adding new features that are being requested from customers. **What do you dislike about FieldEdge?** While I love that the software is cloud based and that we can access it from anywhere, I also don't love that it is cloud based. I say that as in technology is technology and will always have hiccups. When cloud based software has an issue, you can be without access to your data. However, Field Edge has implemented a solution so that you can always see your data should something out of the ordinary occur. I am also not a huge fan of working in Field Edge and QuickBooks. The benefits outweigh the inconvenience and is growing on me. **Recommendations to others considering FieldEdge:** Make sure you implement the mobile app in the field for your techs immediately. Having the customer information and job site history for the tech has been a huge improvement in not only efficiency, but also in customer service. **What problems is FieldEdge solving and how is that benefiting you?** We use Field Edge to mainly take and schedule service calls and to create invoices. The mobile app for the techs and the automation for contacting the customer when a tech is on their way are just a small sample of the efficiencies we are reaping with Field Edge. We are eliminating manual tasks that the program does automatically in the natural progression of work flow. ### 8. Amazing Software.....Excellent Support.....Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Tatigh M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about FieldEdge?** The friendly and helpful support staff. The "user-friendly" software. The timesaving and very helpful easily prepared reports. **What do you dislike about FieldEdge?** No complaints at this time. My only complaint is that we did not make the decision of FieldEdge sooner. **Recommendations to others considering FieldEdge:** Great asset to your business. Dispatching and customer service are enhanced with the use of this software. Ease in preparing reports and viewing project status/data is amazing. **What problems is FieldEdge solving and how is that benefiting you?** Efficiency in dispatching technicians. Ease in monitoring projects cost and efficiency reports. ### 9. It's an Ok system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about FieldEdge?** It's easy to dispatch. It's easy to set up new customers. **What do you dislike about FieldEdge?** There are a lot of problems with posting invoices to quick books, we get a lot of errors. We have to contact support to have it fixed. It's difficult to invoice, there are a lot of steps and it's not efficient at all. It's hard to keep track of jobs that have been placed on pending for any reason, they don't carry over. They stay on that date and there's no way to keep track of them unless you go back to each day. **What problems is FieldEdge solving and how is that benefiting you?** It's easy to dispatch jobs. **Official Response from Alli:** > Thank you for providing your feedback on FieldEdge. We're glad to hear about the features you find easy to use. We'd also be happy to help set up some training on invoicing and tracking work orders to help you streamline workflows and operate more efficiently. Please send an email over to customermarketing@fieldedge.com and we'll have a member of our Customer Success team reach out to you! ### 10. Review for Ashley Moeller **Rating:** 5.0/5.0 stars **Reviewed by:** Kyndal B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about FieldEdge?** The things i like the most are the super friendly employees as well as always being able to get in touch with someone when you have a question! **What do you dislike about FieldEdge?** That you cant delete anything.. only downside **Recommendations to others considering FieldEdge:** DO it, once you get past the learning stage it is awesome! **What problems is FieldEdge solving and how is that benefiting you?** This program has been a life saver for dispatching and data keeping for our business ### 11. Total package **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah H. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2018 **What do you like best about FieldEdge?** Able to create multiple job sites, able to invoice and accept payments on one site, able to pay vendors. Easy to access customer information from multiple places **What do you dislike about FieldEdge?** No way to set up timed alerts on customer based data, unable to save views when looking at different customer information **What problems is FieldEdge solving and how is that benefiting you?** We are able to control all aspects of our business in one program. We can schedule, invoice, pay vendors, and accept payments. I love the reoccurring feature as well. ### 12. Perfect for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about FieldEdge?** The customer support is always quick, efficient, and friendly! They always get you back to calm while they solve your issue, it's amazing. **What do you dislike about FieldEdge?** When scrolling through multiple items, the load time can be a bit slow. **Recommendations to others considering FieldEdge:** FieldEdge simplifies calendars and searching within almost any item/inventory/customer list you can submit. And if you struggle with anything, the support team is there constantly to help. **What problems is FieldEdge solving and how is that benefiting you?** Calendars being accessed by multiple office staff at the same time is amazing. Also transitioning quotes to invoices. ### 13. FieldEdge has been great in the short period of time that we have been on board **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about FieldEdge?** The best part for me is have Megan Hardt as our CSM. She gets back with me in a timely manner. She explains things that I can understand. She takes the time to walk me through things and even shows me the correct way of doing things. I can say enough about her and sure don't want to lose her as our CSM **What do you dislike about FieldEdge?** I do not like the the help center as they do not try to understand what or how Gammon Corp is using FieldEdge. **What problems is FieldEdge solving and how is that benefiting you?** I am on the billing side so it is much easier putting in Parts Request for me and matching up to the Work Orders. So much easier. **Official Response from Alli:** > Thanks for taking the time to share your great feedback! For the Help Center, we are continually adding to and updating the resources that are available on there. If you have more specific questions, you can always reach out to our support team via chat or email at support@fieldedge.com! ### 14. Great customer service and software **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about FieldEdge?** I love the phone call integration and easy to use scheduling and dispatching. The entire interface is easy to use and the instant quickbooks syncing is a MUST HAVE! The customer service is great as well. For a feature packed office management service, FieldEdge really can't be beat. **What do you dislike about FieldEdge?** This service is a little pricey, but you really do get what you pay for. **Recommendations to others considering FieldEdge:** Don't let the price shock scare you away!! The amount of time I am now saving has more than helped cover the cost of the software. The amount of features included is unsurpassed and the on boarding team is well worth the extra upfront cost of setup! They can help with everything from Quickbooks integration, to you catalog updates and cleaning up your customer lists! Give them a shot! **What problems is FieldEdge solving and how is that benefiting you?** scheduling, dispatching, time clock, invoicing, receiving payments/payment processing, customer organization, and the great reports! ### 15. Initially difficult but turning around! **Rating:** 3.5/5.0 stars **Reviewed by:** Gary S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about FieldEdge?** FieldEdge has been very beneficial from a scheduling perspective and ease of use perspective. It provides a great outlook and snapshot as to how your business is doing. Megan Hardt has been amazing to work with. **What do you dislike about FieldEdge?** Being in Canada a lot of the functionality still doesn't exist for us. **Recommendations to others considering FieldEdge:** Make sure that all of the functionality of FieldEdge is available in your country. **What problems is FieldEdge solving and how is that benefiting you?** Much better scheduling ability. ### 16. Not impressed, would not buy this software again **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2019 **What do you like best about FieldEdge?** The idea behind the actual setup to hold information is there, but that’s about it **What do you dislike about FieldEdge?** Everything else. It’s slow, it crashes, it freezes, it deletes information, it works half the time, customer support fixes the issue for 5 minutes and then it’s back, OR they can’t fix the issue at all and tell you it is what it is and to deal with it. **Recommendations to others considering FieldEdge:** I would not recommend. **What problems is FieldEdge solving and how is that benefiting you?** We use it to store information and schedule technicians, but it’s not helping to make our lives easier. It actually frustrates us to no end. ### 17. Simple Option for small business. No Cloud Options. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about FieldEdge?** Low cost option for small business. We used it for a number of years and it served our business well. **What do you dislike about FieldEdge?** No cloud based option. The housekeeping cleaning requirement is a major hassle. **What problems is FieldEdge solving and how is that benefiting you?** CRM - Dispatching ### 18. A lot better options are out there. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about FieldEdge?** Price. Wintac is a lot less then the major competitors on the market. **What do you dislike about FieldEdge?** Wintac does not have a good cloud based option. Also “housekeeping” is a nightmare in a big office. **What problems is FieldEdge solving and how is that benefiting you?** Customer Managment and dispatching. ### 19. Contractor Dispatch Program **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about FieldEdge?** Full service contractor dispatch program for office and field usage **What do you dislike about FieldEdge?** Cloud based technology hinders service in places with no cell coverage **What problems is FieldEdge solving and how is that benefiting you?** We have utilized FieldEdge to have real time updates with both our office works and field technicians cutting down on phone calls and lag time ### 20. FieldEdge has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie E. | Service Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about FieldEdge?** The dispatch board is easy to navigate for the dispatchers. Pulling reports has become easier and helps out in letting our technicians know where they are from a revenue standpoint each week. **What do you dislike about FieldEdge?** The inability to delete equipment completely out of the customers account. It will mark it inactive but will still be listed on the equipment. **What problems is FieldEdge solving and how is that benefiting you?** Keeping our books in house. ### 21. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about FieldEdge?** This was great for me (receptionist) and our plumbers because the plumbers could use Fieldedge on their phone while I was on the computer and we could see what everyone was up to. **What do you dislike about FieldEdge?** Makes you get a lot of information from customer (email, where they heard about our business) which some customers didn't want to answer **Recommendations to others considering FieldEdge:** Make sure you watch the training videos **What problems is FieldEdge solving and how is that benefiting you?** We were able to automatically send customers their invoices, before we had to send paper invoices in the mail ### 22. Field edge has simplified our scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about FieldEdge?** I like the dispatching best. It is simple and clear. Another feature that has saved time and energy is the agreement reminders for customers **What do you dislike about FieldEdge?** I do not like that the create work order option on the dispatch board does not show the one click scheduling for their agreement. This would be helpful to quickly tell a customer on the phone that they are due. **Recommendations to others considering FieldEdge:** My recommendation is to really clean up files before transferring **What problems is FieldEdge solving and how is that benefiting you?** Dispatching and profit margins. It is very helpful for showing who is quoting out jobs and actually selling the job. ### 23. Great concept when it works **Rating:** 2.5/5.0 stars **Reviewed by:** Eli T. | Locksmith, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about FieldEdge?** The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items. Techs can add pictures from the field and attach it to the customer's profile. Incoming calls, we can see the existing customer information before we answer the call. **What do you dislike about FieldEdge?** VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task. Software updates When Field Edge is trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down: Good morning you start your day. * No incoming calls (your phone line are integrated with the software), no new customers * Your technicians are at the office (12 of them) and have no idea where do they need to go * Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down. * Now you are sitting around (18 people) and have no idea what to do UPDATE 9/14/18 The downtime was one full day that cost my company a fortune. Regardless of the downtime, I find the software premature and have a lot to improve BEFORE they charge the premium. The tech support will answer the phone call only when they are not too busy. **Recommendations to others considering FieldEdge:** Think twice before the change, **What problems is FieldEdge solving and how is that benefiting you?** So if you are still thinking to go with Field Edge, GOOD LUCK ### 24. Amazing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Amber D. | Office Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about FieldEdge?** Ease of use, how much you can do, and intergrates with quickbooks **What do you dislike about FieldEdge?** Help center can be more like google. However, it does show you and answer questions **Recommendations to others considering FieldEdge:** Making help center more like google searching key words **What problems is FieldEdge solving and how is that benefiting you?** Scheduling on the dispatch board is 10000Xs better, keeping up with notes are amazing **Official Response from Alli:** > Thanks so much for your positive feedback, Amber! We're constantly growing our Help Center, and part of that includes improved search results, so hopefully this is helpful to you :) ### 25. Wintac Software for Small HVAC business **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2018 **What do you like best about FieldEdge?** Wintac does a great job with keeping all of our customers information in one place and organized. Reports are great, I have so much information at the click of a few buttons. **What do you dislike about FieldEdge?** We would like if there was a cloud based system for our service guys in the field. Our service guys don't like the portal - it leaves much to be desired and isn't really user friendly and is hard to log into. **Recommendations to others considering FieldEdge:** Don't believe that it will be an easy transition from any other software. It will always be difficult no matter which software you are coming from and switching to. Hopefully soon they will have cloud access. **What problems is FieldEdge solving and how is that benefiting you?** Keeping our day to day customer base updated. ### 26. User friendly communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about FieldEdge?** Allowing us to dispatch work orders to our technicians in a simple manner. **What do you dislike about FieldEdge?** The technicians cannot send work orders to be quoted directly to our estimator. **Recommendations to others considering FieldEdge:** It's very user friendly and easy to learn the many benefits of it. **What problems is FieldEdge solving and how is that benefiting you?** Effective and fast dispatching. ### 27. Great for small or big business. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian F. | Estimating & Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about FieldEdge?** Easy scheduling, Inventory tracking, flat rate pricing, customer service. **What do you dislike about FieldEdge?** Once it is entered or added there is no deleting it. Can't make bulk changes to items, only individually. **Recommendations to others considering FieldEdge:** Fieldedge is always evolving to better itself. The on site training is top notch. **What problems is FieldEdge solving and how is that benefiting you?** Scheduling efficiency for technicians, inventory tracking. Better invoice and money tracking, more efficient work schedule per technician. ### 28. Easy peasy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about FieldEdge?** I love that it’s so easy to use. It’s so user friendly. **What do you dislike about FieldEdge?** Nothing suprisingly I like everything. No issues at all. **What problems is FieldEdge solving and how is that benefiting you?** Efficiently dispatching techs ### 29. Impact on our business **Rating:** 5.0/5.0 stars **Reviewed by:** Dagoberto H. | Certified Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about FieldEdge?** Fieldedge has had a positive impact on our business overall **What do you dislike about FieldEdge?** Old people have struggles with the technology **Recommendations to others considering FieldEdge:** Yes **What problems is FieldEdge solving and how is that benefiting you?** For the technicians it is easy to find items and they can even see the picture of the items ### 30. Good software. Needs some additions though. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2018 **What do you like best about FieldEdge?** Fast and reliable. Lots of optional features tailored to what we do. **What do you dislike about FieldEdge?** Many features we'd like but are not available (yet). **What problems is FieldEdge solving and how is that benefiting you?** We use wintac to replace our paper copy service reports for each job. ### 31. To Sql server or to not sql server **Rating:** 2.5/5.0 stars **Reviewed by:** La’Tisha A. C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about FieldEdge?** I like the easy color coded grid to gage client visits **What do you dislike about FieldEdge?** How slow the software runs at times because it is not an app by itself **Recommendations to others considering FieldEdge:** If you are looking for a software to store clients and get some work orders out definitely use there are a lot of features to use. There are auto reminders messaging on the field mapping of jobs before they are set a lot of great items to uti **What problems is FieldEdge solving and how is that benefiting you?** Problems we are solving with wintac are customer invoices . With our current crm we don’t have the capabilities to get work orders and invoices to clients to bill them with benefits we have relized are not only can we take care of billing clients we can hand build schedules day to day for our techs we can track the progress or quality of sales with each tech with the endless reporting options we can store clients information we can double check for duplicate information in the system everything comes into play on this app with a lot of studying ### 32. Great program, very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Victor P. | HVAC, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FieldEdge?** The navigation between different category screens is very easy, very simple. You can open multiple pages and toggle between tabs. **What do you dislike about FieldEdge?** Sometimes the program will freeze which then I have to close and reopen the program and fill out the form again. **Recommendations to others considering FieldEdge:** Very easy for new employees/beginners to start off with, is not a very confusing program and very easy to navigate. **What problems is FieldEdge solving and how is that benefiting you?** The dispatches can be made quickly and easily assigned to which technician. If the technician misplaces paperwork we can easily look up the schedule in the system. ### 33. DOS LIKE SYSTEM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2018 **What do you like best about FieldEdge?** Wintac is a simple software once you get to know it. It has simple functions sometimes almost too simple. **What do you dislike about FieldEdge?** It is not that easy to learn starting from scratch, it can be very complicated to as far as the different screens and what it is that they mean. **Recommendations to others considering FieldEdge:** It is very simple but really learn it first or you will be confused. **What problems is FieldEdge solving and how is that benefiting you?** We are keeping track of customers installs and dispatching. The benefit is that we can keep track of our customer base ### 34. It's ok but It doesn't work with Quickbooks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about FieldEdge?** Easy to navigate, everything is clearly labeled. **What do you dislike about FieldEdge?** It doesn't "talk" to Quickbooks for payments. **Recommendations to others considering FieldEdge:** It will not "talk" to Quickbooks **What problems is FieldEdge solving and how is that benefiting you?** Dispatching, technicians being able to see instantly what we have added to their board ### 35. Inconsistent operation at best. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about FieldEdge?** The way everything is displayed is great, it’s very visually pleasing and easy to view. **What do you dislike about FieldEdge?** How often it went down, the crashes were frequent and often took down the whole network for hours, if not whole days. **Recommendations to others considering FieldEdge:** If using this platform, make sure to have a LOT of server space available. It will crash frequently if not. **What problems is FieldEdge solving and how is that benefiting you?** It handles scheduling well, and customer records are easy to obtain. ### 36. Reliable dispatching and CRM application with outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Marlin C. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2017 **What do you like best about FieldEdge?** Customer support at Desco is the best I've ever experienced. Everyone I've chatted with or spoke too have all been cheerful, willing to help in any way they can. **What do you dislike about FieldEdge?** Application does have an updated feel, but it's built like a rock. It can be a little overwhelming because the application has a field to tracking everything possible. We stuck to what we actually need to use. **Recommendations to others considering FieldEdge:** Desco has launched their cloud solution called FieldEdge. If you're looking for a more modern software built from the same people behind ESC, check it out. **What problems is FieldEdge solving and how is that benefiting you?** ESC stores all of our customer information and history. We use it to dispatch our service technicians and installers everyday. One thing that sets ESC apart from the competitors is the ability to create service agreements which basically invoices and creates tasks on a set time schedule. ### 37. helps our business grow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about FieldEdge?** it is a great data base for our customers, and it links well with quickbooks **What do you dislike about FieldEdge?** it is not simplified. it is hard to learn a lot of its functions. I believe we have missed opportunities because of it complexity **Recommendations to others considering FieldEdge:** I would recommend this product to other service companies, it is a great data base and it is perfect for quick books accounting **What problems is FieldEdge solving and how is that benefiting you?** we are solving the need for data base. it is nice to be able to see our customers history as well as keep track of accounting ## FieldEdge Discussions - [What is FieldEdge used for?](https://www.g2.com/discussions/what-is-fieldedge-used-for) - [View FieldEdge pricing details and edition comparison](https://www.g2.com/products/fieldedge/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+11%3A40%3A47+-0500&secure%5Bsession_id%5D=52642e16-ae8a-42b9-a7a4-1c3bb780cd6e&secure%5Btoken%5D=21d55f96ef477c52ed5c8049c1af6a4d2fa7200f31ae75b9443f0e06b4b15359&format=llm_user) ## FieldEdge Integrations - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## FieldEdge Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top FieldEdge Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (506 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews)