Evly Features

Customer Support (3)

Text: Is able to process inquiries submitted by text data from live chat, email, or SMS 13 reviewers of Evly have provided feedback on this feature.
Speech: Comprehends human speech and can transcribe it to text for processing 10 reviewers of Evly have provided feedback on this feature.
Knowledge Base: As reported in 14 Evly reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

Ticket Resolution: The platform is able to automatically determine how to resolve help tickets without assistance by human agents 13 reviewers of Evly have provided feedback on this feature.
Customization: The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence This feature was mentioned in 12 Evly reviews.
Intelligent Routing: As reported in 12 Evly reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to
Customer Interaction Automation: As reported in 22 Evly reviews. Allows users to automate responses to customer inquiries across various channels.
Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 20 Evly reviews.
Document Processing: Allows users to automate the handling, processing, and management of documents. This feature was mentioned in 20 Evly reviews.

Learning: Based on 13 Evly reviews. The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses
Language: As reported in 11 Evly reviews. Multilingual capabilities allow the AI to process inquiries from many languages
Conversational AI: As reported in 12 Evly reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 21 Evly reviews.
Adaptive Responses: As reported in 20 Evly reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution: As reported in 18 Evly reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving: Allows the AI agent to identify and resolve issues without user intervention. 20 reviewers of Evly have provided feedback on this feature.

Automated Ticket Resolution: As reported in 19 Evly reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.
Contextual Response Generation: Enables the AI agent to provide accurate answers based on the context of customer inquiries. 16 reviewers of Evly have provided feedback on this feature.
Sentiment Analysis: Allows the AI agent to analyze customer sentiment and adjust responses accordingly. 19 reviewers of Evly have provided feedback on this feature.
Knowledge Base Utilization: Based on 17 Evly reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support: Provides users the ability to interact with the AI agent in multiple languages for global support. 18 reviewers of Evly have provided feedback on this feature.

Proactive Customer Outreach: Based on 19 Evly reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection: Provides users the ability to automate gathering and analyzing customer feedback after interactions. This feature was mentioned in 19 Evly reviews.
Escalation Handling: Allows the AI agent to identify when issues require human intervention and escalate them appropriately. This feature was mentioned in 18 Evly reviews.
Workflow Optimization: As reported in 18 Evly reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.