Is able to process inquiries submitted by text data from live chat, email, or SMS
Speech
10 reviewers of Evly have provided feedback on this feature.
Comprehends human speech and can transcribe it to text for processing
Knowledge Base
This feature was mentioned in 14 Evly reviews.
The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries
Automation (6)
Ticket Resolution
13 reviewers of Evly have provided feedback on this feature.
The platform is able to automatically determine how to resolve help tickets without assistance by human agents
Customization
As reported in 12 Evly reviews.
The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence
Intelligent Routing
12 reviewers of Evly have provided feedback on this feature.
When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to
Customer Interaction Automation
Based on 22 Evly reviews.
Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
20 reviewers of Evly have provided feedback on this feature.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Based on 20 Evly reviews.
Allows users to automate the handling, processing, and management of documents.
Artificial Intelligence (3)
Learning
As reported in 13 Evly reviews.
The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses
Language
This feature was mentioned in 11 Evly reviews.
Multilingual capabilities allow the AI to process inquiries from many languages
Conversational AI
As reported in 12 Evly reviews.
The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers
Autonomy (4)
Independent Decision Making
Based on 21 Evly reviews.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
This feature was mentioned in 20 Evly reviews.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
This feature was mentioned in 18 Evly reviews.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
20 reviewers of Evly have provided feedback on this feature.
Allows the AI agent to identify and resolve issues without user intervention.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
This feature was mentioned in 19 Evly reviews.
Allows the AI agent to autonomously resolve customer queries without human intervention.
Contextual Response Generation
Based on 16 Evly reviews.
Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
As reported in 19 Evly reviews.
Allows the AI agent to analyze customer sentiment and adjust responses accordingly.
Knowledge Base Utilization
This feature was mentioned in 17 Evly reviews.
Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
This feature was mentioned in 18 Evly reviews.
Provides users the ability to interact with the AI agent in multiple languages for global support.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
19 reviewers of Evly have provided feedback on this feature.
Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection
This feature was mentioned in 19 Evly reviews.
Provides users the ability to automate gathering and analyzing customer feedback after interactions.
Escalation Handling
18 reviewers of Evly have provided feedback on this feature.
Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Based on 18 Evly reviews.
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.
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