EverAfter Reviews & Product Details

Ease off communicating with customers. It's a one stop shop for all of the information we need to collect It is very user friendly for our customers I love how it integrates with other systems (SalesForce) Review collected by and hosted on G2.com.

That you can't respond to customers tasks. When they send something in incorrectly it would be great to respond on that task. It's a little slow to pull up new accounts. This is the biggest one for me and I hope it changes, when you accidentally delete a file that a customer has sent over, you can't recover it. Review collected by and hosted on G2.com.

Easy to configure and quick to roll out

Solves a real problem both for onboarding customers and driving success reviews

Pricing model works well for us

The EverAfter team will always go the extra mile Review collected by and hosted on G2.com.

The analytics needs improving particularly on the extent to which customers are adopting and engaging. Review collected by and hosted on G2.com.

Love how easy it is to use, our account manager has been incredibly helpful helping us with integration, features, implementation, usage, tracking, and workflow. Review collected by and hosted on G2.com.

minimal data storage, can't host meetings from Everafter.

Meetings must be hosted by Google, or teams and integrated

Data isnt stored well, had to purchase a Dropbox subscription to integrate with everafter to solve this issue Review collected by and hosted on G2.com.

Our team explored several vendors to help us personalize our automation efforts at scale and EverAfter was the clear winner. The team is very responsive and has already added many new features that we requested during onboarding and implementation. Thanks to the integration capabilities, our team is able to deliver and gather information from customers that was not previously available to our organization. EverAfter also has many personalization abilities that allows us to deliver recommendations to customers across multiple segments and product lines. Review collected by and hosted on G2.com.

Due to the many capabilities that EverAfter offers, it does take time to onboard and build the experience. However, the EverAfter team was very supportive and helped us hit the ground running with a 2-day in person workshop. Once employees were trained and enabled on how to use EverAfter, it has been a very positive experience! Review collected by and hosted on G2.com.

I love being able to have a central area for my customers, and I, to see our usage, and treat it like a mutual success plan. Review collected by and hosted on G2.com.

I wish it was able to integrate a bit more seamlessly with other applications Review collected by and hosted on G2.com.

Integration with Salesforce and the EA Team's willingness to receive feedback and make product adjustments. Review collected by and hosted on G2.com.

Poor use of space, insane amount of negative space, tiny font, never-ending scrolling. The overall UI is somehow both very crowded with text/widgets, but I still cannot see the information I need at a glance without scrolling within each box and the project itself. Review collected by and hosted on G2.com.

- Building kits is straightforward and there are widget templates for every use case

- The Hubspot integration is instant and has saved our team hours of admin work

- We can control access to the client kits based on our existing contact database

- The EverAfter team has been extremely responsive both via email or the chat functionality in the platform Review collected by and hosted on G2.com.

- There were some product bugs around the presentation mode, but the team has been super fast to fix these Review collected by and hosted on G2.com.

The fact that we are able to consolidate multiple platforms into a single, easy to use, clean ecosystem for our clients. It makes our project and success teams more efficient, giving us the ability to serve more clients with fewer resources. The implementation was quick and integrations were seamless. Shachar was amazing and the support from the entire team was responsive and helpful. This is a product that my project teams have begun to live out of, using every day and we expect to expand to other departments and projects in 2025! Review collected by and hosted on G2.com.

The only complaint I have is specific and not major. We would like for our clients to be able to click resource links on checklists even AFTER they check an item as complete. Review collected by and hosted on G2.com.

The Ease of Implementation is great, I can have a customer set up in a couple of minutes, share the link to the portal to my customer and have them derive value from the get go. It integrates almost seamlessly to our CRM, so I have the customer team's info automatically in the UI. Review collected by and hosted on G2.com.

I'd say the one downside from a user experience is a that there's no desktop version (yet at least). The token to log in expires quite quickly so you really need to be active to avoid that. Review collected by and hosted on G2.com.

That there's a lot of flexibility and a lot of widgets we can play with to keep our customers informed about our solution Review collected by and hosted on G2.com.

Nothing in particular. I think it's a great platform. Review collected by and hosted on G2.com.