Eltropy Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 11 reviewers of Eltropy have provided feedback on this feature.

As reported in 14 Eltropy reviews. Allows users to customize chat colors, text, logos, and branding.

Based on 11 Eltropy reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality 11 reviewers of Eltropy have provided feedback on this feature.

Provides analytics tools that reveal important business metrics and track progress 11 reviewers of Eltropy have provided feedback on this feature.

Displays important metrics relating to performance This feature was mentioned in 10 Eltropy reviews.

User Experience of creating and submitting a ticket This feature was mentioned in 12 Eltropy reviews.

User Experience of responding and receiving a response 12 reviewers of Eltropy have provided feedback on this feature.

As reported in 12 Eltropy reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 12 Eltropy reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs) 11 reviewers of Eltropy have provided feedback on this feature.

As reported in 11 Eltropy reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 11 Eltropy reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 11 Eltropy reviews. Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 11 reviewers of Eltropy have provided feedback on this feature.

As reported in 11 Eltropy reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 10 Eltropy reviews.

Based on 11 Eltropy reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 11 Eltropy reviews.

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 10 Eltropy reviews.

As reported in 10 Eltropy reviews. Makes articles in the knowledge base searchable on the web.

Based on 10 Eltropy reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 10 reviewers of Eltropy have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences 10 reviewers of Eltropy have provided feedback on this feature.

As reported in 10 Eltropy reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 10 Eltropy reviews. Automates some or all operation related tasks

As reported in 10 Eltropy reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 10 reviewers of Eltropy have provided feedback on this feature.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 14 Eltropy reviews.

Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers.

As reported in 11 Eltropy reviews. Provides permssion for access control of user's web browser

Allows agents to navigate through web pages by swapping or shifting pages on user's behalf 11 reviewers of Eltropy have provided feedback on this feature.

Provides real time assitance across web and mobile 11 reviewers of Eltropy have provided feedback on this feature.

Provides high-level security during co-browsing sessions This feature was mentioned in 10 Eltropy reviews.

As reported in 10 Eltropy reviews. Provides secured masking on sensitive data (i.e. account numbers or passwords)

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting