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Compare Eltropy and Glia 
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At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Mid-Market (72.2% of reviews)
Entry-Level Pricing
No pricing available
$$$ Contact Us
Eltropy
Star Rating
(51)4.4 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EltropyGlia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glia excels in Ease of Use with a score of 9.7, while Eltropy trails behind at 8.7. Reviewers mention that Glia's intuitive interface and streamlined workflows make it easy for teams to adopt and utilize effectively.
- Reviewers say that Glia's Quality of Support is outstanding, scoring 9.5 compared to Eltropy's 8.5. Users highlight Glia's responsive customer service and comprehensive support resources, which include a robust knowledge base and real-time assistance features.
- Users on G2 mention that Glia's Customization options are superior, scoring 8.6 versus Eltropy's 7.9. Reviewers appreciate Glia's flexibility in tailoring the platform to meet specific business needs, including personalized branding and user interface adjustments.
- Reviewers mention that Glia's Co-Browsing feature, rated at 9.5, significantly enhances customer interactions, while Eltropy's score of 8.8 indicates a less robust offering. Users report that Glia's co-browsing capabilities allow for seamless collaboration during customer support sessions.
- Users say that Glia's Data Security measures are highly rated at 9.4, compared to Eltropy's 8.2. Reviewers emphasize the importance of Glia's strong data protection protocols, which instill confidence in handling sensitive customer information.
- G2 users report that Glia's Real Time Assistance feature, scoring 9.7, is a standout, while Eltropy's score of 8.3 suggests room for improvement. Reviewers appreciate Glia's ability to provide immediate support through chat and messaging, enhancing the overall customer experience.
Pricing
Entry-Level Pricing
Eltropy
No pricing availableGlia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Free Trial
Eltropy
No trial information availableGlia
No trial information availableRatings
Meets Requirements
8.8
47
9.3
52
Ease of Use
8.7
50
9.7
68
Ease of Setup
8.4
43
9.3
59
Ease of Admin
8.5
18
9.1
46
Quality of Support
8.5
47
9.5
52
Has the product been a good partner in doing business?
8.9
18
9.6
46
Product Direction (% positive)
9.8
49
9.8
50
Features by Category
Ticket and Case Management
8.1
12
Not enough data
7.8
12
Not enough data
8.8
12
Not enough data
8.3
12
Not enough data
8.0
11
Not enough data
8.5
11
Not enough data
7.6
11
Not enough data
9.1
11
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.9
11
Not enough data
8.6
11
Not enough data
7.8
10
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
Platform
7.4
11
Not enough data
7.9
14
8.6
33
7.7
11
Not enough data
7.9
11
Not enough data
7.4
11
Not enough data
8.3
10
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Engagement
Not enough data
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Performance
Not enough data
6.4
6
Not enough data
7.6
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Generative AI
Not enough data
7.2
6
Functions
Not enough data
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Administration
8.5
11
9.3
20
7.6
11
9.0
21
8.3
11
9.7
24
Security
8.2
10
9.4
22
8.0
10
9.4
21
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Support Automation
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
9.6
8
Not enough data
8.8
8
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.6
8
Not enough data
9.2
8
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Communication
8.8
8
9.5
37
8.3
8
9.5
33
7.5
8
6.8
19
7.9
8
9.1
27
8.8
8
9.5
30
Internal Use
7.9
14
8.6
33
7.7
8
9.4
30
7.9
8
8.4
23
7.9
8
8.2
26
8.5
8
8.1
22
8.3
8
8.7
23
Generative AI
Not enough data
9.4
8
Self-Service Experience
7.8
10
9.0
14
8.7
10
9.2
14
8.5
10
7.8
12
8.5
10
8.8
11
8.8
10
8.9
11
Self-Service Platform
7.8
10
9.8
14
8.2
10
8.8
13
8.0
10
8.3
14
7.7
10
9.1
15
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
9.8
8
Not enough data
9.6
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Eltropy and Glia are categorized as Live Chat, Co-Browsing, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Eltropy is categorized as Help Desk
Reviews
Reviewers' Company Size
Eltropy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
19.6%
Information Technology and Services
9.8%
Computer Software
7.8%
Telecommunications
5.9%
Consumer Services
5.9%
Other
51.0%
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Alternatives
Discussions
Eltropy has no discussions with answers
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
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