
I appreciate the wealth of documentation available which makes it easier to implement solutions on my own. Their AI support option is also excellent and often times I do not need to lodge an actual support ticket as the AI recommendations resolved my issue.
The Elastic UI is clean, intuitive and easy to use.
I find the Dev Tools feature within Elastic to be really useful as most of my updates are managed via Elastic ESQL queries which enables me to keep my changes within a repo.
Setting up SSO via Entra ID was fairly straightforward. Ability to do the role mappings for entra ID groups to Elastic roles was easy to do via the UI and also via the Dev Tools.
Customer Support is excellent, they work with you until your issue is fully resolved.
Elastic can be purchased via AWS Marketplace which makes billing seamless if you already work with AWS.
The Elastic infrastructure is scalable and also very resilient. If there are load issues or similar it will scale up as required.
The web crawler is also easy to configure and update directly in the UI.
Search queries are very performant (milliseconds usually). Review collected by and hosted on G2.com.
From version 9, you will have to self-manage your Elastic web crawlers which shifts the responsibility on the customer to provide the infrastructure that supports the web crawler. There is also the ongoing support that comes with this too.
It seems to be focusing more and more on its core feature i.e. search, and not so much on user-focused features tailored for non-tech business users.
It would be great if it provided repos with examples to easily setup frontend search experiences. Review collected by and hosted on G2.com.
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