Ecom Express Features
Dispatching (3)
Route optimization
Creates the most efficient route for users taking into account location, traffic and other factors
Auto dispatch
Automates delivery assignments by quickly assigning deliveries based on customer demand
Order management
Allows fleet managers to automatically adjust deliveries based on new customer orders.
Customer portal (5)
Status updates
Provides customers with live status updates on the ETA of a delivery
Real-time driver tracking
Provides customers with live driver locations in order to better track their shipments
Customer communication
Allows customers to call or message thier driver.
Customer feedback
Allows customers to quickly review and rate thier customer experience
Delivery customization
Allows customers to choose a time window that they would like thier delivery to arrive
Reports (3)
Delivery metrics
Provides metrics on deliveries such as distance traveled, on-time rates and feedback scores
Heat maps
Provides users with tools to idnetify where the most deliveries are taking place which can better inform delivery planning
Driver rating
Provides reports on driver ratings which allows fleet managers to make more informed decisions for promotions
Driver tools (4)
Delivery rescheduling
Allows drivers to automatically reschedule deliveries on the occurence that the recieivng party is not home
Proof of delivery
Provides drivers with tools for electronic proof of delivery including timestamps, signatures and point of sale tools
Onboarding
Provides new drivers with interactive training which allows them to onboard quicker.
Adaptive deliveries
Provides tools to automatically update deliveries based on customer interaction or traffic conditions.

