[
Ecom Ex... Reviews
](https://www.g2.com/products/ecom-express/reviews)

[
Ecom Ex... Reviews
](https://www.g2.com/products/ecom-express/reviews)

# Ecom Express Features

##### ## Dispatching (3)

Route optimization

Creates the most efficient route for users taking into account location, traffic and other factors

Auto dispatch

Automates delivery assignments by quickly assigning deliveries based on customer demand

Order management

Allows fleet managers to automatically adjust deliveries based on new customer orders.

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##### ## Customer portal (5)

Status updates

Provides customers with live status updates on the ETA of a delivery

Real-time driver tracking

Provides customers with live driver locations in order to better track their shipments

Customer communication

Allows customers to call or message thier driver.

Customer feedback

Allows customers to quickly review and rate thier customer experience

Delivery customization

Allows customers to choose a time window that they would like thier delivery to arrive

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##### ## Reports (3)

Delivery metrics

Provides metrics on deliveries such as distance traveled, on-time rates and feedback scores

Heat maps

Provides users with tools to idnetify where the most deliveries are taking place which can better inform delivery planning

Driver rating

Provides reports on driver ratings which allows fleet managers to make more informed decisions for promotions

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##### ## Driver tools (4)

Delivery rescheduling

Allows drivers to automatically reschedule deliveries on the occurence that the recieivng party is not home

Proof of delivery

Provides drivers with tools for electronic proof of delivery including timestamps, signatures and point of sale tools

Onboarding

Provides new drivers with interactive training which allows them to onboard quicker.

Adaptive deliveries

Provides tools to automatically update deliveries based on customer interaction or traffic conditions.

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## Top-Rated Alternatives

[

 ![project44](https://images.g2crowd.com/uploads/product/hd_favicon/74ab93f87023e3593ca1f89220b6cdf5/project44.svg "project44")

project44

4.7/5(734)

](https://www.g2.com/products/project44/reviews)

[

 ![FarEye](https://images.g2crowd.com/uploads/product/hd_favicon/99b7945d34059a2bc04ab6ae0f671c84/fareye.svg "FarEye")

FarEye

4.8/5(325)

](https://www.g2.com/products/fareye/reviews)

[

 ![Tookan](https://images.g2crowd.com/uploads/product/hd_favicon/04448572a1e92132c48c8242c48a9743/tookan.svg "Tookan")

Tookan

4.2/5(163)

](https://www.g2.com/products/tookan/reviews)

[
View All Alternatives
](https://www.g2.com/products/ecom-express/competitors/alternatives)

##### Categories on G2

[Last Mile Delivery](https://www.g2.com/categories/last-mile-delivery)

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