--- title: Ecom Express Reviews meta_title: 'Ecom Express Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Ecom Express works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 21 scale: '5' date_modified: '2026-05-05' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Ecom Express Reviews **Vendor:** Ecom Express **Category:** [Last Mile Delivery Software](https://www.g2.com/categories/last-mile-delivery) **Average Rating:** 4.2/5.0 **Total Reviews:** 21 ## About Ecom Express Providing end-to-end technology-enabled logistics solutions to small and large e-commerce players. ## Ecom Express Reviews ### 1. Great tool for shipment visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Arun kumar T. | Supply Chain Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Ecom Express?** I am working in my company's logistical operations segment and where timely delivery of couriers and other products are very necessary. I am using Ecom express services and it is cost efficient vendor that we have onboarded. **What do you dislike about Ecom Express?** The few things that I believe Ecom express can work upon is their delivery staff. Sometimes, The delivery guy's rude behavior and asking customer to come to his location is something that they can work upon. **What problems is Ecom Express solving and how is that benefiting you?** Having the presence in remote area of the country, we want that our customers get the product and services at no cost. And Ecom express solving this issue where no logistics company want to cater. ### 2. Most pathetic and irresponsible courier company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ecom Express?** Nothing, most pathetic courier service provider **What do you dislike about Ecom Express?** I used their service for sending few parcels for my business, the experience was really pathetic. Late pickups, holding shipments in the delivery center, not delivering, damaging shipments etc. **What problems is Ecom Express solving and how is that benefiting you?** Nothing, they have increased problems ### 3. Fastest delivery website **Rating:** 5.0/5.0 stars **Reviewed by:** THODIMALA V. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Ecom Express?** I would like fastest delivery and in time delivery the products and online also we track our orders **What do you dislike about Ecom Express?** Some times the product or damage like some scratches on the product and service providers also some times didn't order intime **What problems is Ecom Express solving and how is that benefiting you?** I have created on HDFC Bank account and atm and passbook the provide a online service it's came on week they said on Ecom express but eco express 5 days to deliver the that courrier ### 4. In my previous organisation Meesho we had logistic partner Ecom Express so I worked with ecom Exp. **Rating:** 4.5/5.0 stars **Reviewed by:** HASIM ABDUL H. | Application Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Ecom Express?** Ecom Express is best at delivering the product on time. **What do you dislike about Ecom Express?** Sometimes Delivery partner gave false delivery attempts on the report and had to face cx backlash on this. **What problems is Ecom Express solving and how is that benefiting you?** I hope that Ecom is working on the above issue, which is the core problem that needs attention and will help the vendor provide excellent customer service. ### 5. Rocket delivery at your door steps **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek A. | Backend Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Ecom Express?** I have used Ecom Express several times to send and receive products. The best part about Ecom Express is no matter how far the destination is; the delivery is ensured in 3- business days. Also, the cost is quite fair for domestic shippings. **What do you dislike about Ecom Express?** It is sometimes complicated for the users if they miss their username; they cannot reset their password using email or mobile. They have to browe all the emails and inboxes to track the login credentials, especially their web interface. **What problems is Ecom Express solving and how is that benefiting you?** I can quickly ship and receive my products anywhere in the country and track my consignments online. I can request early delivery or reschedule the delivery just in case of a change in a plan by speaking to their supportive customer care. ### 6. Best Courier Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Raksha S. | Business Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Ecom Express?** As I personally used Ecom Express I found that it provides a range of benefits for businesses that use their logistics and delivery services, such as: Ecom Express specializes in last-mile delivery, which is the final leg of the delivery journey from the distribution center to the customer's doorstep. This ensures that customers receive their orders quickly and efficiently. It has a wide network of delivery points across India, allowing it to deliver to customers in remote and hard-to-reach areas. It also offers cash on delivery (COD) services, which allows customers to pay for their orders when they receive them. Ecom Express also offers reverse pickup services, allowing customers to return or exchange orders easily. This can improve customer satisfaction and reduce costs for businesses. Real-time tracking for all deliveries allows customers to track the status of their orders and businesses to monitor their logistics operations. And the last but not the least it has a dedicated customer service team to help with any queries or issues that may arise during the delivery process. **What do you dislike about Ecom Express?** Like any company, Ecom Express may have some drawbacks or areas of improvement. Some potential disadvantages I experienced of using their services include: Ecom Express primarily operates in India, meaning businesses outside of India may not be able to use their services. Ecom express is majorly focused on high volume, low value segment, which means their service may not be well suited for businesses that ship high value or bulky items. Some of our customers also reported issues with delivery personnel not showing up on time or delivering items in poor condition. Startups may find the cost of using Ecom Express's services high. **What problems is Ecom Express solving and how is that benefiting you?** Ecom Express is primarily focused on solving the problem of last-mile delivery for e-commerce businesses and other companies in India. Ecom Express aims to make last-mile delivery more efficient and reliable by providing a range of services such as next-day delivery, cash on delivery, and reverse pickup across India. It helped us in many ways as it has a proper system from pickup to final delivery. Ecom Express helped us in increasing customer satisfaction and loyalty by providing fast and reliable delivery. Fast and reliable delivery can lead to more sales, as customers are more likely to purchase products if they know they will receive them quickly and in good condition. Ecom Express's services helped us reduce the costs associated with last-mile delivery, such as transportation and labour costs. It has a real-time tracking and dedicated customer service team helped us to improve their logistics and operations, allowing them to manage their delivery processes better. The most crucial problem it solved for us is the reach as it has a wide network of delivery points across India, allowing us to reach customers in remote and hard-to-reach areas. ### 7. Reliable and efficient Delivery Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Jayasurya . | Associate Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Ecom Express?** I like that Ecom Express is reliable and efficient in delivering packages. Their wide coverage area and prompt delivery are also great features. Additionally, their tracking system is user-friendly, which makes it easy for customers to track their packages. **What do you dislike about Ecom Express?** In some cases, I got a delayed delivery, and I've heard some other cases where packages were mishandled. Can also improve on providing better customer service. **What problems is Ecom Express solving and how is that benefiting you?** By providing a wide coverage area and efficient delivery service, Ecom Express helps ensure that packages are delivered promptly and in a timely manner. Additionally, the company's user-friendly tracking system allows customers to easily track their packages and stay informed about their delivery status. This can benefit customers by providing peace of mind and convenience when it comes to receiving their packages. ### 8. Description: Ecom Express **Rating:** 4.5/5.0 stars **Reviewed by:** Amrata T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Ecom Express?** I have used Ecom Express for my Small term Business. As a customer, we can also track the shipping orders. It can be also targeted small to large businesses. It HAS spread widely overly India which has enabled it to reach out to a large group of audience. I also found the tracking the delivery very effective. **What do you dislike about Ecom Express?** The shipping part can be handled in a more effective way. Sometimes the package may have torn or damaged, It would be better if they check if before giving it to the customer. **What problems is Ecom Express solving and how is that benefiting you?** I had a small-term business, and I used Ecom Express to deliver the packages to the customer. The Support was really helpful and customers where quite happy with the shipping. ### 9. Superb service provided by ecom **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha K. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2023 **What do you like best about Ecom Express?** I recently ordered a laptop from ecommerce website and the package is delivered by Ecom express and the package is not damaged and the delivery is on time and the delivery person was also very nice and the tracking system is also very good. **What do you dislike about Ecom Express?** Its not famous among ecommerce websites and very few ecommerce websites use ecom express . Main thing i don't like about them is thier security service because they even don't ask OTP while delivering package . **What problems is Ecom Express solving and how is that benefiting you?** They are reducing their delivery time and giving more requirements for delivery persons and through this they are delivering package even in less populated area . ### 10. Needs Improvement a lot **Rating:** 2.0/5.0 stars **Reviewed by:** Ankit A. | SDR, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Ecom Express?** I like how it is very cheap compared to its competitors and it is very easy to book a shipment on it and link various channels as well, including both Offline and Online **What do you dislike about Ecom Express?** Delivery time and shipment handling are terrible; often, customers have reported the product has been damaged during the shipping process, which is a big negative for me. **What problems is Ecom Express solving and how is that benefiting you?** It helps me deliver or move a product or shipment from point A to point B within the same country. I cannot say much about international deliveries. If the product reaches the customer in the same state it was sent, then it is a benefit for me. ### 11. Logistics Experience with Ecom Express **Rating:** 4.0/5.0 stars **Reviewed by:** Sudhanshu P. | Business Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Ecom Express?** Ecom Expresses services are quite satisfactory. They have connections to the remotest parts of countries and are able to deliver services on time. Tracking package is also easy. **What do you dislike about Ecom Express?** They should send regular alerts to the user on the status of their package. The user needs to go and track on their website/app regarding their parcel's current location and ETA. **What problems is Ecom Express solving and how is that benefiting you?** Logistics issues in a vast country like India. They are connected to many small villages and towns and can deliver things faster than average post services. I myself have used Ecom Express quite a time for logistic needs. ### 12. Ecom Express the best ecommerce delivery express **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit P. | T3 TAC Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Ecom Express?** Easy to track the order. Timely delivery and prompt support during difficult times. **What do you dislike about Ecom Express?** Ecom Express can reduce its charges to some extent however to the most extent, its reasonable and within the affordable range. **What problems is Ecom Express solving and how is that benefiting you?** It helps in resolving the issues like delayed product delivery, issues with wrong address supplied etc. ### 13. Deliver your belongings with Ease! **Rating:** 4.0/5.0 stars **Reviewed by:** Amandeep K. | HR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Ecom Express?** The best feature of Ecom Express is that you get multiple logistics partners in one place and you can choose as per your needs. Also, customer support is truly recommendable. **What do you dislike about Ecom Express?** Nothing as such but sometimes you are not able to track your shipment where exactly it is. **What problems is Ecom Express solving and how is that benefiting you?** Ecom Express is benefiting me in the following ways. 1. Multiple logistics partners. 2. Ease in delivery 3. Customer support is great 4. Budget Friendly ### 14. Its a reasonable service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Ecom Express?** It is good, have been using the service as a customer and have not faced any problems as such. They do come and deliver to the remote areas as well, which is a blessing! **What do you dislike about Ecom Express?** The delivery agents do not have a phone number to be contacted on, it goes to their central IVR number, which is a pain, in case of an emergency there is no way to communicate with the delivery agents. **What problems is Ecom Express solving and how is that benefiting you?** The main problem which they are solving would be helping out with the delivery of articles across the area, their wide network is not something every other courier services have. ### 15. I had good experience with Ecom Express **Rating:** 4.5/5.0 stars **Reviewed by:** Tahir M. | USA Cloud Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Ecom Express?** Ecom Express delivers items in areas where other fail. It delivers items on time. **What do you dislike about Ecom Express?** Updates of orders sometimes aren't clear. **What problems is Ecom Express solving and how is that benefiting you?** Ecom Express is solving problems related to delivery in rural areas. My family staysbin remote areas so that helps a lot. ### 16. Good service and Good CX **Rating:** 4.5/5.0 stars **Reviewed by:** Arnav N. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Ecom Express?** ECom Express ticks all the boxes of services required by my firm for tracking our logistics. **What do you dislike about Ecom Express?** Page loading could be faster. Maybe a java dynamic page can be implemented. **What problems is Ecom Express solving and how is that benefiting you?** We use this service to tag and track our purchases and shipment. ### 17. Reliable service. Delivers on time. **Rating:** 4.0/5.0 stars **Reviewed by:** Ekansh A. | PhD student, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Ecom Express?** The tracking information is elaborative and the couriers are almost on the time (personal experience) except for unavoidable circumstances **What do you dislike about Ecom Express?** Courier is lost on the way sometimes which is problematic **What problems is Ecom Express solving and how is that benefiting you?** It delivers packages, e-commerce items, and goods. In short, it brings convenience to life. ### 18. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Nitesh S. | Devops Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Ecom Express?** It has a very friendly user interface to use **What do you dislike about Ecom Express?** Personally I did not dislike anything about the tool. **What problems is Ecom Express solving and how is that benefiting you?** It solves my DNS problem and help me a lot ### 19. Ecom Express Experience **Rating:** 5.0/5.0 stars **Reviewed by:** SHYAMIL P. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Ecom Express?** It's fast and the approach is professional. Customers don't have a headache with the service. **What do you dislike about Ecom Express?** Nothing terrible experience for me till now. It's Good. **What problems is Ecom Express solving and how is that benefiting you?** Ecom express provides correct tracking information, and I can plan accordingly. ### 20. One of the best and trusted logistics partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Ecom Express?** On-time delivery promise, Web tracking, Status updates, Customer privacy protected **What do you dislike about Ecom Express?** Sometimes delay in picking up the returns **What problems is Ecom Express solving and how is that benefiting you?** Best logistics partner. Delivering the last milestones. My packages are delivered on time. Best customer support ### 21. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Ecom Express?** Provide fast and affordable service for delivery and logistics. **What do you dislike about Ecom Express?** Need to cover more aspects of service areas to make it better. **What problems is Ecom Express solving and how is that benefiting you?** Logistics and strategic planning - [View Ecom Express pricing details and edition comparison](https://www.g2.com/products/ecom-express/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+21%3A00%3A27+-0500&secure%5Bsession_id%5D=a847ea4a-8b3a-46bd-94fd-e1b8aef88d0d&secure%5Btoken%5D=10811204612ae0111f9c25419af898a4ed26412954b5a73385b372a4d8f4432c&format=llm_user) ## Ecom Express Features **Dispatching** - Route optimization - Auto dispatch - Order management **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Reports** - Delivery metrics - Heat maps - Driver rating ## Top Ecom Express Alternatives - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (694 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.7/5.0 (260 reviews) - [Tookan](https://www.g2.com/products/tookan/reviews) - 4.2/5.0 (157 reviews)