# eCaring Reviews **Vendor:** eCaring **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 13 ## About eCaring eCaring transforms how home care agencies manage, monitor, and deliver care. Designed with both caregivers and administrators in mind, eCaring streamlines documentation, scheduling, electronic visit verification (EVV) and near real-time data tracking — all from one user friendly platform. ​ eCaring is best suited for non-medical home care agencies supporting aging-at-home populations. It’s especially valuable for agencies managing multiple caregivers and clients who require ongoing monitoring, care plan adjustments, and consistent documentation. Smaller agencies benefit from its ease of use, while larger organizations gain scalability and data insights. One of the main pain points eCaring addresses is the inefficiency and risk associated with manual documentation and fragmented communication. Paper logs can be incomplete, delayed, or inaccurate, making it difficult to ensure quality care or respond quickly to changes in a client’s condition. eCaring solves this by enabling real-time updates, automated alerts for concerning trends, and structured care plans that guide caregivers during visits. It also reduces administrative burden by streamlining compliance and reporting tasks. These improvements translate into meaningful benefits for customers. Agencies can catch health or behavioral changes earlier, reduce hospitalizations, and improve client outcomes. Caregivers feel more supported and informed, which can boost retention and job satisfaction. Meanwhile, administrators gain actionable data that helps them optimize operations, demonstrate quality to stakeholders, and grow their business more effectively. In terms of integrations, eCaring connects with a range of operational systems. This can include QuickBooks, Payro, MassPay, ADP, and more. We can integrate with just about any system to keep your workflow smooth and connected. ## eCaring Reviews ### 1. Great for coordinating aides and schedules, with helpful support! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista S. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about eCaring?** Helps with coordination of aides and consumers. Lets us know when and how long the aide has been there and got there. The help desk is easy to get in touch with. The easy way to move schedules around from day to day! **What do you dislike about eCaring?** The really only dislike i have is what most aides are considered about is its not always easy for them to clock in sometimes its a location issue when they are in the house. or when they show up to a consumers house and they are not home and they call the office and ask us to call and the client forgot to notify us they had an appt to go to the old system use to let them press miss visit or refuse visit they would like to know if there is a way of adding that because it happens to aides more often then you think. **What problems is eCaring solving and how is that benefiting you?** They have been very helpful solving different issues the aides and the administrative staff have had. We are still working on some kinks in the system but customer support is very helpful ### 2. Intuitive EHR and Great Support, with Room to Improve Reporting and Mobile App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about eCaring?** We have been very pleased with eCaring as our electronic health record provider. Their platform is intuitive, user-friendly, and easy to implement across our organization. From onboarding to daily use, the system has streamlined documentation, improved communication, and helped us maintain compliance with confidence. One of eCaring’s greatest strengths is their customer service. Their support team is responsive, knowledgeable, and genuinely invested in helping us succeed. Whenever we have questions or need assistance, they respond promptly and provide clear, practical solutions. That level of partnership has made a meaningful difference in our experience. The overall ease of use is another major advantage. The interface is straightforward, making it easier for both administrative staff and caregivers to complete documentation accurately and efficiently. Training new team members has also been relatively smooth due to the system’s intuitive design. **What do you dislike about eCaring?** There are a couple of areas where we would welcome enhancements. The reporting system could benefit from greater flexibility and customization. More robust filtering options and easier ways to generate tailored reports would help us extract insights more efficiently. Additionally, improvements to the mobile application used by aides—particularly in terms of navigation, speed, and offline functionality—would further enhance field usability and overall productivity. **What problems is eCaring solving and how is that benefiting you?** Overall, we value our partnership with eCaring and appreciate their commitment to customer support and continuous improvement. With some refinements to reporting and the aide application, the platform would be even stronger. **Official Response from Justin Hanzlik:** > Thank you for your feedback! We are actually working on a MAJOR update to the mobile app that should be available by the middle of March 2026! ### 3. Accessible for Staff and Great In-App Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Angela M. | felid supervisor, nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about eCaring?** The best features are that it is accessible by our aides, nurse and office staff. There is a feature for us to communicate within the app. It easy to sort clients by area also **What do you dislike about eCaring?** If using the app on your phone it is difficult to change the visit time. Sometimes ecaring will complete a visit without a client signature. **What problems is eCaring solving and how is that benefiting you?** validating visits with signatures and bein able to collect signatures at the beginning of the visit. if the signature feature is only available at the end of the visit there is less chance of user fraud. **Official Response from Justin Hanzlik:** > Thanks Angela! We hope your team is loving the all new mobile app that we've recently released! ### 4. Informative and Easy: eCaring Simplifies Consumer Info and PCA Scheduling Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about eCaring?** eCaring is very informative and easy to input consumers information and manage schedules for all of the pca. all customer support gets back on time with informative information on how to access different features on the platform. All updates are informative and let us all know in a timely manner. **What do you dislike about eCaring?** I don't have any dislikes of eCaring again its very easy to use and easy to understand the platform on how to use different features. **What problems is eCaring solving and how is that benefiting you?** Aides clocking in and out from different phone carries eCaring how made it way easier for all aides to clock in and out from different phone providers and aide are able to see the schedules of times and days for consumers ### 5. Unstoppable Support from Client Services and the Back Office **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen . | Executive Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about eCaring?** The unwavering support from the Director of Client Services, as well as from the behind-the-scenes team. **What do you dislike about eCaring?** Some formats aren’t really useful for our company’s needs, but Ecaring is making an effort to implement changes that will make it more beneficial for us. **What problems is eCaring solving and how is that benefiting you?** There are some formats that aren’t needed, and this helps us identify only the things we actually need for our organization. **Official Response from Justin Hanzlik:** > Hi Gretchen! We are so happy to support you and your team! ### 6. It can be improved, but I think for the moment this is the best option. **Rating:** 2.5/5.0 stars **Reviewed by:** nerideth M. | coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about eCaring?** I can move appointments without having to create a new one **What do you dislike about eCaring?** that many times it duplicates the visits even when they were canceled and that for one extra second worked I have to touch the verification to adjust a schedule **What problems is eCaring solving and how is that benefiting you?** For the moment, the problems we've had have been resolved, but at times the application has its drawbacks when adjusting schedules. ### 7. All-in-One Platform That Streamlines Scheduling, Billing, Payroll, and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Donna B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about eCaring?** All-in-one platform: It combines scheduling, documentation, billing, payroll, and compliance tools in one system, so agencies don’t have to juggle separate tools. **What do you dislike about eCaring?** Some aides have trouble clocking in reliably — sometimes due to location/GPS issues — which can be frustrating in the field. **What problems is eCaring solving and how is that benefiting you?** By integrating billing and payroll workflows with care delivery and EVV, eCaring helps agencies turn delivered shifts into billable visits faster, reduce errors, and shorten reimbursement cycles — which improves cash flow and reduces financial friction. ### 8. Easy-to-Use, Well-Organized System That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana L. | Scheduling Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about eCaring?** What I like best about eCaring is how easy it is to use. The system is well-organized and makes managing documentation and daily tasks straightforward, which helps save time and stay efficient. **What do you dislike about eCaring?** I don't have any major dislikes about eCaring. Occasionally there is a small learning curve with updates, but overall the system is easy to use and works well. **What problems is eCaring solving and how is that benefiting you?** ecaring helps solve documentation and workflow inefficiencies by centralizing information and streamlining daily tasks. ### 9. Ecaring Is Easy to Use and Help Is Just an Email Away **Rating:** 4.0/5.0 stars **Reviewed by:** Paula H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about eCaring?** Ecaring is very easy to use and when there is a problem we can email and we will receive help. Also, there are new features that are easy to use as well. **What do you dislike about eCaring?** At times the sign in times are not working correctly. **What problems is eCaring solving and how is that benefiting you?** our company has had issues and we have been able to have a zoom/go to meeting to go over the issues to be resolved. ### 10. Easy to Use with Real-Time Updates and Strong Compliance Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about eCaring?** Ease of Use, Real-Time Updates. Mobil Accessibility, Integrated Documentation & Compliance & Accountability **What do you dislike about eCaring?** Sometimes the system is updated, and we are not aware of changes. Updates and Pushes info come late at night. Trouble Shooting Guide should have video. **What problems is eCaring solving and how is that benefiting you?** Manuel scheduling, call outs and double bookings. Not having to keep paper notes, better coordination and understanding ### 11. Highly Accurate Verification That Makes Office Work Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about eCaring?** The verification process is highly accurate and makes the job easier for office staff. **What do you dislike about eCaring?** Aide sometimes has trouble clocking out due to the location. **What problems is eCaring solving and how is that benefiting you?** IT is really quick and solves all my issues. ### 12. Our experience with eCaring **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph R. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about eCaring?** Homemaker Services Inc (HSI) has been utilizing the eCaring platform since January 2024. The latest version of eCaring has implemented improved functionality and processes that support scheduling, billing, payroll, and tracking. Its operational efficiency provides our Coordinators, Nurses, Aides, and Office Administrators with tools that significantly make it easier for them to perform their administrative tasks. The tasks utilized by HSI include seamless Scheduling, Billing, Payroll integration, Client/Employee Tracking, as well as Data Analytics and Reporting. We are impressed at the ease with which our field staff have picked up the mobile application after only a short learning curve. With the Electronic Visit Verification (EVV) mandate looming, we are confident that our employees will adapt with ease to the visit verification process through eCaring. Additionally, the Customer Service at eCaring has been unparallel. The support team has shown absolute professionalism and have been a pleasure to work with. No matter what problems we encounter, the support team has been there to assist us in resolving our issues. HSI feels as though our needs, concerns and suggestions are truly heard and addressed. **What do you dislike about eCaring?** The office functionality is not mobile friendly and some views do not work well with certain screen sizes. **What problems is eCaring solving and how is that benefiting you?** Its operational efficiency provides our Coordinators, Nurses, Aides, and Office Administrators with tools that significantly make it easier for them to perform their administrative tasks and the implementation of Electronic Visit Verification. ### 13. Great software for non-medical home care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about eCaring?** The user interface is very modern and clean. When you click a button or search for a name, the pages are very quick to load. **What do you dislike about eCaring?** They're adding on a lot of new features every month. Looking forward to seeing more advanced custom forms for case managers. **What problems is eCaring solving and how is that benefiting you?** We needed to streamline our home care scheduling, billing, payroll, and electronic visit verification (EVV) - [View eCaring pricing details and edition comparison](https://www.g2.com/products/ecaring/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+04%3A32%3A39+-0500&secure%5Bsession_id%5D=d4f004fb-ccd9-4597-a4f0-d2ca4fe498f7&secure%5Btoken%5D=deca052d580f2eec7fbe0205ed82b1fad91f5efabfc2b72d8ed6e03aba08e1b0&format=llm_user) ## eCaring Integrations - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - [HHAeXchange](https://www.g2.com/products/hhaexchange/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - [MassPay](https://www.g2.com/products/masspay/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [Sandata Agency Management](https://www.g2.com/products/sandata-agency-management/reviews) - [Smart Data Solutions](https://www.g2.com/products/smart-data-solutions/reviews) - [Waystar](https://www.g2.com/products/waystar/reviews) ## eCaring Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top eCaring Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (222 reviews) - [Therap Services](https://www.g2.com/products/therap-services/reviews) - 4.6/5.0 (219 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.5/5.0 (140 reviews)