Easyence Reviews & Product Details

Easyence is the only Customer Infastructure dedicated to data-driven retailers. Join 240+ businesses that use Easyence Customer Data Platform and Apps to deliver memorable customer experience. Easyence collects customer events (products, stores, etc.), leverages your current models with smart algorithmes to serve your business, and provides a complete toolkit of applications to your marketing team. Empower your team and accelerate your business. Build data-driven decision making team. Easyence enables data-driven decision making and high productive teams. Personalize every interaction. Easyence enables personalization and consistent customer experiences. Know more about our Saas products • Easyence Data Platform : collect and unify your customers' events across every platform, online and off line channels including store's interactions, combine customer knowledge & product appeal in order to maximise customer value and level up your organization • Easyence Audience App : build audiences and create campaigns, measure your uplift without relying on other teams. • Easyence E-Merchandising App : expose the right product to the right customer at the right time. • Easyence Attribution App : unify your customer’s touch points across all platforms and channels. Understand your customer journey and design a valuable media plan • Easyence Insight App: measure and analyze the value generated by omnicanality to understand consumers’ behaviors.

Seller

Easyence

Discussions

Easyence Community

Languages Supported

English, French

Overview by

Juliette Mugniery

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UA

Verified User in Airlines/Aviation

IT Project Manager

Airlines/Aviation

Mid-Market (51-1000 emp.)

10/23/2024

4/5

Having used the platform for managing customer data, this reviewer finds that Easyence improves customer classification through effective data gathering and integration. It is limited by its generic nature, which restricts flexibility in customizing report formats.

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Summarized using AI

HP

Heather P.

Human Resources Business Partner

Hospital & Health Care

Mid-Market (51-1000 emp.)

7/2/2018

"Good customer service"

4/5

What do you like best about Easyence?

I really enjoy the way that the customer service representatives had tried to build close relationships with their customers. They tried to help solve whatever problems they were given and tried to troubleshoot the issues. usually the problems were resolved very quickly and were able to make any changes to the system. They were very helpful in trying to pinpoint the issue right away. Sometimes, it did take additional people to try and determine what the problem was. Review collected by and hosted on G2.com.

What do you dislike about Easyence?

Although the customer service was great, it did sometimes take a while for the reps to figure out exactly what the problem was. Once the problem was pinpointed, it was solved relatively quickly. However, getting to the problem sometimes could take a while. The customer call service was otherwise very friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Easyence:

I would do your research before purchasing this product. It can help in a lot of different ways. Review collected by and hosted on G2.com.

What problems is Easyence solving and how is that benefiting you?

I previously used Ysance as a problem solving tool for applicants and to help use for the company all around. I came in to the product as a user and had no problem using the dashboard and all of its components. There are a lot of things that can be achieved by Ysance and we were only using a small portion of the available tools. I think as the business grew, it could have been utilized more often, but I only used it for a small piece of information that I was needing. As an HR person, it is nice to have additional tools to work with. Review collected by and hosted on G2.com.