I like the email notification system, how it presents the results, and the flexibility to define the questions for each audit. I also appreciate the reward system for scores, the unlocking of achievements, and the tracking it offers for actions. It makes it easier for me to plan, notify those responsible, analyze data and results, and track action plans and non-conformities. Additionally, the ease that EASE offers for random scheduling is a great benefit. I found the initial setup very easy and intuitive. Review collected by and hosted on G2.com.

I think I could incorporate a method when scheduling audits that allows certain sectors to be assigned to specific people and others to be excluded from those sectors. That is, for example, Pedro's team could randomly be assigned sectors a, b, c, and Juan's team could randomly be assigned sectors b, e, and d. Review collected by and hosted on G2.com.

EASE enables my colleagues and me to create questionnaires and audit different programs quickly, and it makes it easy to deploy new revisions. EASE was originally purchased for LPA, but once we discovered the platform’s capabilities, we began using it for a wider range of programs and objectives. Review collected by and hosted on G2.com.

There are a few glitches. Sometimes the app doesn’t sync information properly, and entire audits end up needing to be done again. Other than that, I haven’t noticed any specific downsides. Review collected by and hosted on G2.com.

Hands down, the automated escalation trigger engine is the best thing about the platform. If a critical manufacturing or safety defect gets flagged on a line, and the assigned engineer doesn't log a corrective action within forty-eight hours, the system automatically bounces the ticket up to the plant manager's dashboard. This feature alone has kept our high-priority engineering fixes from stalling out in someone's email inbox, keeping our operations running smoothly without costly production delays. Review collected by and hosted on G2.com.

Honestly, the dashboard customization tools on the main home screen drive our team a bit crazy. It pretty much locks you into a few predefined stock layouts. Meaning our quality analysts can't easily rearrange widgets or pin specific recurring defect categories to the top of their screen without clicking through multiple sub menus every single day. Review collected by and hosted on G2.com.

I like that EASE has scheduling features that automatically assign each audit to the right person at the right time and send reminders when something hasn't been completed, which means the program runs consistently without needing someone to manually chase the calendar. I appreciate the way EASE allows us to note when a finding was small and corrected on the spot, making a real difference in how our flow teams engage with audits. It's great that minor issues can be resolved without triggering the full CAPA workflow, which keeps the program proportionate and reduces resistance from floor staff. The configuration is straightforward and intuitive, so setting up audit question lists and scheduling doesn't require much help from the support team, who are generous with their time and highly rated for responsiveness. Review collected by and hosted on G2.com.

Pulling data into a usable Excel report for management review is more manual than it should be. The reports inside EASE give a decent picture, but when a quality manager needs to present data in a specific format for a customer meeting or internal review, the export does not come out clean enough to use directly, requiring time-consuming reformatting. We are also still waiting for the Document control module. Managing control documents separately from EASE means maintaining two systems and having two places to look when an auditor needs to reference work infrastructure during an inspection. The tablet experience is worth checking before you commit, as the on-screen keyboard layout and question spacing do not work equally well across all tablet sizes, causing us to switch to a different model than originally planned due to compatibility issues during testing. Review collected by and hosted on G2.com.

I use Ease for the scheduling aspect of audits. Before I used Ease, I would have to track each layer of our process audits manually. Things would slip by us all the time (somebody wouldn’t complete an inspection, etc.). Somebody would finally catch it after it had become a bigger issue. But the scheduling feature of Ease automatically assigns the task to the responsible person(s) and sends reminders. Review collected by and hosted on G2.com.

The biggest complaint I had initially with the system was that many of its initial functions were not fully developed. Additionally, I am still looking for a Document Control module to be integrated into the software. And sometimes I need to generate reports based on unique criteria and I find myself limited to generating reports based solely on defaults. Review collected by and hosted on G2.com.

EASE Quality Management Systems offers a highly user friendly application to audit our plants on the floor, throughout our manufacturing network. All quality checks are performed exactly on time, with the automated scheduling features, without any manual supervision. We are really appreciative of our mobile application that enables our production team to take mobile defect photos and log compliance data on the spot. Review collected by and hosted on G2.com.

The first implementation phase is very hectic and administrators are forced to go through very confusing configuration menus. Downloading raw data to external spreadsheet tools to generate reports is necessary to create customized compliance reports, which the built-in analytics are woefully inadequate. Review collected by and hosted on G2.com.

Real-time document control is a lifesaver and no more version chaos or manually sifting through shared drives. It is used to control SOPs, work instructions and audit trails, and the automatic revision tracking means everyone is always working on the most up to date file. The non-conformance module is also very good, as is the CAPA module, when a defect appears, it is logged in the system, corrective actions are assigned and progress is tracked, without sending a single email chain. Review collected by and hosted on G2.com.

It is not a plug and play setup at all: It took longer than anticipated to get the workflows customized to our existing processes, and we had to rely on the help of their support team to smooth out a few wrinkles. Features, such as risk management tools, are a bit over-engineered for smaller teams and make things more complex. I also have seen that the mobile app does not have a few functions, such as approving documents, so it is necessary to log into the desktop version of the app for some tasks. Review collected by and hosted on G2.com.

I liked being able to take pictures with my cell phone (whenever I saw something that wasnt compliant) and attach those pics to each audit question as well. I dont have to worry about matching the pics to the correct question after I finish the audit. Switching from internet to no internet mode automatically helps when I am walking into the back of the warehouse and the wifi signal dies entirely. Review collected by and hosted on G2.com.

When using the tablet version, the on screen keyboard causes the entire screen layout to shift and it cuts off the fields when trying to enter notes or open the keyboard. And also if an auditor misses their scheduled audit window, the admin has to manually reschedule each individual auditor and rather than allowing mass selection. Review collected by and hosted on G2.com.

Things that I like is that EASE has really enhanced our audit program with its accountability features like the timestamp and location stamp on audit entries. This change has improved the quality of our audits significantly, as it provides concrete proof that auditors are actively engaging with their workstations and equipment rather than just signing off from their desks. Additionally, building the audit list is intuitive and the logic straightforward, which made configuring processes much easier. Once we set up the audit hierarchy correctly, the day-to-day operations became streamlined, requiring very little training for our floor teams to get comfortable using the app. Review collected by and hosted on G2.com.

I think that extracting raw data for external audits like ISO one four zero zero one preparation is more difficult than it should be. The within reports cover operational needs well, but when our certification body asks for evidence in a specific format, we often end up exporting and reformatting in Excel before we can submit anything. Better export flexibility or custom report templates would save a lot of time during audit sessions. Review collected by and hosted on G2.com.

Document control is revolutionary, with no more version histories to chase down, or worry about outdated SOPs floating around I really like how it can alert in real-time, where one team member mistakenly uses an existing procedure in a work instruction. Another excellent feature is the audit trail, which has saved us hours while conducting compliance reviews by readily providing access to who changed it, when and why. Better still, the customizable dashboards enable me to monitor KPIs at a glance such as non-conformance rates or CAPA completion times, without being inundated with spreadsheets. Review collected by and hosted on G2.com.

It's not plug and play; it took our team a solid week of tinkering, plus a couple of instances that required some support. I would like to also see more flexibility with the reporting templates as sometimes there is a need to make manual adjustments in Excel to export data for leadership reviews. Review collected by and hosted on G2.com.