--- title: e-automate Reviews meta_title: 'e-automate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how e-automate works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 19 scale: '5' date_modified: '2026-05-05' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # e-automate Reviews **Vendor:** ECI Software Solutions **Category:** [Project-Based ERP Software](https://www.g2.com/categories/project-based-erp) **Average Rating:** 3.0/5.0 **Total Reviews:** 19 ## About e-automate E-automate is a subscription cloud-based ERP software for field service providers, enabling you to integrate all the critical functions of your business in a single system. Our field service management solution lets you coordinate and manage your entire service operation, including accounting, contracts, inventory, purchasing, sales, and service dispatch. ## e-automate Reviews ### 1. e-Auto: The Comprehensive Business Software **Rating:** 3.5/5.0 stars **Reviewed by:** Dustyn C. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about e-automate?** The vast amount of management possibilities within e-auto is amazing. Inventory. Invoicing. Time tracking. **What do you dislike about e-automate?** Not the greatest looking user interface. **What problems is e-automate solving and how is that benefiting you?** We manage our inventory. Manage our retail sales. Track our time. ### 2. E-Automate as ERP for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about e-automate?** It is a complete end-to-end solution that allows users to manage payroll, account payables, receivables, quotes, invoicing, finance and inventory. **What do you dislike about e-automate?** There are very few integrations available with the available software and mostly it requires assistance from their team. **What problems is e-automate solving and how is that benefiting you?** E-automate has been used by our company for over a decade now. It has been very useful in managing all the functions of ERP system. The role-based access allows us to differentiate the access to different teams and users. ### 3. Rebranding software updates as new products to charge you more. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about e-automate?** The on-premise version runs pretty reliably. It has most of the features needed to run a service industry business. We've been using Eautomate and ECI software for 15+ years. **What do you dislike about e-automate?** Rebranding software updates as new products to charge you more. ECI's business platform is to charge an exorbitant amount for software "updates" with very few updates happening. Our company has been using their system for 15+ years and have seen very few changes for the tens of thousands of dollars spent on annual update fees. They sell their software products in pieces with each add-on of the software having to be purchased and carrying its own annual update fee. When there is a major update to a piece of software that you've already purchased, and have been paying annual update fees for years, they will rebrand the updated version as a "new product" and make you pay for it all over again while increasing the annual update charges. Refer to E-info and E-info Enhanced, or Remote Tech and Mobile Tech. Those are both updated versions of an older product. Most software companies that are charging you monthly fees for updates will actually give you access to the newest version of the product you've been paying for. ECI does not. This is the case for their on-premise software. **What problems is e-automate solving and how is that benefiting you?** While a bit old and archaic in its look and feel, E-automate is a full-featured platform when you purchase everything. It allows you to have everything operating out of one system, at an expensive cost. ### 4. Very good for tracking service calls and technician routing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about e-automate?** Being able to see when all my techs are at any given time. **What do you dislike about e-automate?** The number of steps needed to pull report information **What problems is e-automate solving and how is that benefiting you?** Ability to account for inventory and employees time ### 5. The pit of doom from whence all heartburns comes **Rating:** 0.0/5.0 stars **Reviewed by:** Antonio R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about e-automate?** Installing the program is an easy next, next, next. Even the many server installs are straightforward and don't require advanced technical skills. **What do you dislike about e-automate?** The very worst thing about EA is the price. You have to both buy it up front and also pay a monthly fee. Also, if you look up the program it says it has this, that and the other feature. But then you can't use the features because a lot these "features" are unlocked by paying more to ECI, or even worse the features are really a separate program you're buying from ECI that uses an interface to communicate with EA. And that is another awful thing about EA. If you buy into the whole package of e-automate with all the features you'll end up installing a whole myriad of different programs, some of which are nothing but interfaces so their other products can talk to EA, including some of their cloud products. It is as if each "feature"/program was written by a completely different programming team that has never talked to the other programming teams. So instead of having a Swiss army knife piece of software what you end up with is a trash bag full of single-purpose tools, some of which you don't even know why you have, but if you remove them, other things stop working. Using EA from day to day is not that much better. At first we were impressed as we were coming from a DOS-based program and it was an undeniable improvement. But there are too many idiosyncrasies to even list. The most annoying to me is that you can spend 30 minutes rearranging columns on a view to what makes the most sense to you, but the program randomly picks whether to save your view optimizations. So I often have to rearrange columns on the fly while on the phone with a customer just so I can see all the important information in a single screen. The program is unintuitive and impossible to use without very heavy training. Getting EA to produce accurate reports equivalent to a Profit and Loss report requires way too much work. If you've ever used a program like Quickbooks or Sage you'll want to tear your hair out trying to get similar information. I hear muttering and swearing coming from EA users all day long. Lastly, the inability to change the columns in invoices is infuriating. Customers hate our invoices because they lack information. **Recommendations to others considering e-automate:** Run. Run fast. Run far. **What problems is e-automate solving and how is that benefiting you?** We use EA for copier billing, meter reads, ticketing, hardware and software sales. For the copier industry it has every feature you'd ever need (if you pay for them all.) ### 6. Very good at what it was built for; gets difficult quickly outside of that **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about e-automate?** Solid for certain industries, especially any that require service tickets/contracts/etc. **What do you dislike about e-automate?** It often doesn't like to integrate with other software and requires custom workarounds. Text is displayed to maximize the quantity of data presented rather than ease of reading/comprehension. **What problems is e-automate solving and how is that benefiting you?** Order tracking, AR/AP, inventory, dispatch, contract management, etc. ### 7. Loads of information but overly complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Patrick G. | E-commerce administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about e-automate?** I like that eAutomate gives me warnings about low inventory levels and keeps everyone on the same page and helps avoid conflicts across the various sales channels and locations **What do you dislike about e-automate?** Too many windows and areas you have to navigate to get simple tasks done. **What problems is e-automate solving and how is that benefiting you?** I am keeping track of sales, inventory, taxes, etc. ### 8. Overwhelming Software Lacking Intuitive Flow **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about e-automate?** The software is all encompassing and has a great deal to offer in terms of functionality. For a company with multiple departments, warehouses, and locations, this will work great. **What do you dislike about e-automate?** The software is involved to a fault, complicated, and confusing. There are dozens of steps for simple tasks. Though you will be sold by their salespeople that this is ideal for any size company, please consider it may not be ideal if you do not have multiple locations, warehouses, or people to pick up extra data entry work. This is ideal for larger companies with multiple departments and locations, that have multiple people handling various roles within those departments. The system is glitchy when entering data (this occurred not only while using alone, but with representatives from the company), and correct data entry is the crux of this system working correctly for reporting. The screens have multiple fields and you must know which ones need to be filled out for reporting to work accurately, however, all fields are visible with multiple tabs showing on screens. The sheer layout makes it challenging to learn the system. The system does not auto fill at times when it would be appropriate, and navigating between fields and screens is not seamless. Quite frankly, it is beyond frustrating. You cannot keep a screen up and navigate to another to check on a piece of information; you need to open a different session to do so. You can easily be locked out of the hosted version if you mis-enter your password twice, and it may take some time to get back up and running. **Recommendations to others considering e-automate:** I recommend receiving a proper demo and really considering the bulky qualities to this software and envision how that will impact your day-to-day operations. **What problems is e-automate solving and how is that benefiting you?** We realized we created more problems when signing on, and have realized little benefit. ### 9. Extremely complicated and complex, expensive....not good for small business. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about e-automate?** Might be okay for large corporate businesses for accountability between dozens of employees... still time intensive to learn, complicated. **What do you dislike about e-automate?** Never received a proper demo on the system until over 6 months into the conversion, payroll was not included, third-party integrations complicated and difficult to maintain, numerous glitches with the system, locked out of the system frequently, interruptions and low reliability of servers, system requires details in data entry that are not essential to a small business and inhibit productivity, several features are unnecessary and time consuming, quite complicated and confusing, dozens of steps and hundreds of things to learn for each entry or action you try to accomplish, many fields are not used, yet redundant further adding to the confusion and the layers of codes, requires hiring additional personnel just for entering data. Locked into an expensive contract and are forced to pay whether you use the system or not. **Recommendations to others considering e-automate:** Run away! **What problems is e-automate solving and how is that benefiting you?** We have been able to waste more money than we ever thought possible. One benefit is now we know what clunky, complicated software looks like and we know what not to look for moving forward. ### 10. E-Auto in a nutshell **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about e-automate?** Job management is fairly straightforward - Being able to have multiple pieces of equipment assigned to one company and able to open and close jobs on them all at once saves time and energy. **What do you dislike about e-automate?** We have a very large number of companies we work with and subdivisions of companies, the software does not allow multiple pieces of equipment from different locations / bill codes to be closed together. **Recommendations to others considering e-automate:** E-Auto is a great and intuitive program for all of your needs, My primary usage is for Job management - opening, closing, modifying jobs while working from a remote location. Occasionally it can freeze up (especially after updates) so just be patient, also for us we have large reports that get run at the end of each day, when that occurs, it does cause E-Auto to respond very slowly. It's not a huge deal but can sometimes be an annoyance if they don't give us a heads up before hand. However the ease of being able to manage, track, open and close tickets with ease and having most of our equipment auto assigned to a specific tech makes scheduling a breeze. Would highly recommend this product if you are in the Copier industry and are managing multiple units. **What problems is e-automate solving and how is that benefiting you?** Job and Time management - It has given us the ability to monitor and assign jobs to our field techs efficiently and has a great paging system for when a customer calls for an ETA. ### 11. e-automate is the premier application for office equipment dealers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about e-automate?** This application is the ERP solution for branches and single office equipment operators. Users can manage operations which include, service, support, contracts, supplies, CRM, and more. It can also mange accounting functions like recurring monthly billing, vendor purchase orders, and numerous management reports. Overall the application modernizes any organization and give them a presence to be able to compete with any company. **What do you dislike about e-automate?** The application is costly and requires time to implement and understand. Better integration services would help alleviate this. That being said you can pay for integration which is again costly. Also the fact that each module is sold separately is another concern. The base application handles the majority of what you need, but the bells and whistles that woos your clients are all additional. Service technician automation is an add-on that is needed in this highly technical environment. Pushing information to service employees so customers are properly managed and your business is updated immediately is a plus. **Recommendations to others considering e-automate:** There really isn't another solution for office equipment dealers. This is the number 1 solution. Others will have some of what you need, but if you want to be successful, this is the application for you. **What problems is e-automate solving and how is that benefiting you?** Inventory management, supply distribution, service management, accounting, and billing. We also moved clients from spreadsheets to an integrated system that manages all data in one application. Modernizing the office so that staff can produce better results for their customers. ### 12. One in all platform to manage business operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about e-automate?** E-automate is a great business management platform that provides an opportunity to streamline business processes like accounting, contract, inventory, purchasing, sales, and customer service, in one space which gives the opportunity to see things at a glance. It streamlines and consolidate the daily processes and helps to see things in a real time. **What do you dislike about e-automate?** The system deployment was not easy and it took a lot of time to understand and train the people to manage the system thus it took time to reap the benefits at initial stages. **Recommendations to others considering e-automate:** I would recommend others to spend significant time on training and take time to switch to the system like don't switch all operations at once to e-automate. **What problems is e-automate solving and how is that benefiting you?** We solved problems like instead of having different systems to manage operations it helped us have everything at one platform which helped us manage things easily and have a real-time picture of operations and data. ### 13. Best Automater **Rating:** 5.0/5.0 stars **Reviewed by:** Aadhyatm V. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about e-automate?** The convenience to uae this software is amazing. From accounting to dispatching items...is amazing. **What do you dislike about e-automate?** Quite expensive which makes us think twice before buying. **What problems is e-automate solving and how is that benefiting you?** Accounting ### 14. Extremely slow **Rating:** 2.5/5.0 stars **Reviewed by:** Paula H. | Dispatcher , Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2019 **What do you like best about e-automate?** There’s nothing about this product that I like **What do you dislike about e-automate?** Slow and it freezes constantly have to shut down and bring back up to use a lot **What problems is e-automate solving and how is that benefiting you?** Customer service ### 15. Horrible software and very unfriendly. No support at all. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about e-automate?** What I liked the best was everything that the software was supposed to be capable to do. Unfortunately wasn't like that. **What do you dislike about e-automate?** Horrible software and very unfriendly. No support at all. Take forever to do everything and if is wrong is really difficult to fix. **Recommendations to others considering e-automate:** Don't do it. **What problems is e-automate solving and how is that benefiting you?** Supposedly is the best solution for the copier industry since you can have control of everything. ### 16. Great software! Easy to use! **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about e-automate?** I like the ease of use, simple interface. Have easily trained colleagues to use the software and they feel the same! **What do you dislike about e-automate?** Sometimes a little laggy, not sure if the software engine can handle big requests **What problems is e-automate solving and how is that benefiting you?** Payroll, report creation ### 17. E-Automate Copier Industry **Rating:** 3.5/5.0 stars **Reviewed by:** Chris P. | Professional Ⅲ, CS Field Operation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about e-automate?** Ease of reporting and contact prohitabilty **What do you dislike about e-automate?** interface with remote tech and invoicing **Recommendations to others considering e-automate:** make sure you have a reliable lead user with proper training **What problems is e-automate solving and how is that benefiting you?** servcie report tracking and contract prohitablility ### 18. E-automate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about e-automate?** great for use in the copier\printer industry, handles trouble tickets, inventory and meter readings. **What do you dislike about e-automate?** screen navigation can be a bit troublesome, could be a bit more intuitive. **What problems is e-automate solving and how is that benefiting you?** logging trouble tickets and inventory ### 19. Hosted Version - good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about e-automate?** Specific data, reports, tools needed for our company’s industry **What do you dislike about e-automate?** Slow, sometimes patchy, random errors (especially right after updates), slow patches to fix issues. **Recommendations to others considering e-automate:** Do not get the hosted version! **What problems is e-automate solving and how is that benefiting you?** The ability to integrate service contracts and technicians onsite/remote notes/call completion. ## e-automate Discussions - [What does E-Automate do?](https://www.g2.com/discussions/what-does-e-automate-do) - [What is E automate software?](https://www.g2.com/discussions/e-automate-what-is-e-automate-software) - [What is e-automate used for?](https://www.g2.com/discussions/what-is-e-automate-used-for) - [What is e-automate software?](https://www.g2.com/discussions/what-is-e-automate-software) - [View e-automate pricing details and edition comparison](https://www.g2.com/products/e-automate/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+09%3A24%3A59+-0500&secure%5Bsession_id%5D=c4723a73-6e71-468c-a454-35ff03155a11&secure%5Btoken%5D=e6388d20278b617cdac94070cceeaef7069f3d621e381f88f69a70ce8ebf6685&format=llm_user) ## e-automate Features **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods **Accounting** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Project Accounting - Fixed Assets - Payment Batches - Payments Scheduling - Payment Settlements - Payment Methods **Agentic AI - Project-Based ERP** - Autonomous Task Execution - Decision Making **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Purchase Orders - Requisition - Sourcing - Status - Warranty Management **Project Management** - Project Maps - Baselining / KPIs - Project Budgeting - Workflow - Cost Tracking - Risk Analysis - Resource Management **Front Office** - ATP - Checkout Process - Contact & Account Management - Field Service Dispatch - Product & Price List Management - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Territory & Quota Management - Tickets **Sales & Marketing** - Customer Master - Order History - Credit Limits - Pricing & Discounts - Proposals **Integration** - Data Import and Export Tools - Integration APIs **HR** - Payroll - Workforce Management - Time & Attendance **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Procurement** - Requisitions - Purchase Orders - Subcontractor Management - Project Procurement - Supplier Management **Platform** - Customization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Content Management** - Document Management - Collaboration - Taxonomy - Contract Creation - Subcontracts - Costs **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **Analytics** - Earned Value - Project Optimization - ROI and Forecasting **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - ERP Systems** - Decision Making ## Top e-automate Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,692 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (862 reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - 4.3/5.0 (1,032 reviews)