e-automate Reviews & Product Details


What is e-automate?

E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.

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e-automate Profile Details

e-automate Profile Details

Vendor
ECi Software Solutions, Inc.
Company Website
Year Founded
1999
HQ Location
Fort Worth, TX
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
706
Twitter
@Acsellerate
Twitter Followers
430
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e-automate Reviews

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1-12 of 12 total e-automate reviews
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UC
Mid-Market
(501-1000 employees)
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"E-Auto in a nutshell"

What do you like best?

Job management is fairly straightforward - Being able to have multiple pieces of equipment assigned to one company and able to open and close jobs on them all at once saves time and energy.

What do you dislike?

We have a very large number of companies we work with and subdivisions of companies, the software does not allow multiple pieces of equipment from different locations / bill codes to be closed together.

Recommendations to others considering the product:

E-Auto is a great and intuitive program for all of your needs, My primary usage is for Job management - opening, closing, modifying jobs while working from a remote location. Occasionally it can freeze up (especially after updates) so just be patient, also for us we have large reports that get run at the end of each day, when that occurs, it does cause E-Auto to respond very slowly. It's not a huge deal but can sometimes be an annoyance if they don't give us a heads up before hand. However the ease of being able to manage, track, open and close tickets with ease and having most of our equipment auto assigned to a specific tech makes scheduling a breeze. Would highly recommend this product if you are in the Copier industry and are managing multiple units.

What problems are you solving with the product? What benefits have you realized?

Job and Time management - It has given us the ability to monitor and assign jobs to our field techs efficiently and has a great paging system for when a customer calls for an ETA.

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CI
Small-Business
(2-10 employees)
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"e-automate is the premier application for office equipment dealers"

What do you like best?

This application is the ERP solution for branches and single office equipment operators. Users can manage operations which include, service, support, contracts, supplies, CRM, and more. It can also mange accounting functions like recurring monthly billing, vendor purchase orders, and numerous management reports. Overall the application modernizes any organization and give them a presence to be able to compete with any company.

What do you dislike?

The application is costly and requires time to implement and understand. Better integration services would help alleviate this. That being said you can pay for integration which is again costly. Also the fact that each module is sold separately is another concern. The base application handles the majority of what you need, but the bells and whistles that woos your clients are all additional. Service technician automation is an add-on that is needed in this highly technical environment. Pushing information to service employees so customers are properly managed and your business is updated immediately is a plus.

Recommendations to others considering the product:

There really isn't another solution for office equipment dealers. This is the number 1 solution. Others will have some of what you need, but if you want to be successful, this is the application for you.

What problems are you solving with the product? What benefits have you realized?

Inventory management, supply distribution, service management, accounting, and billing. We also moved clients from spreadsheets to an integrated system that manages all data in one application. Modernizing the office so that staff can produce better results for their customers.

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UH
Enterprise
(5001-10,000 employees)
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"One in all platform to manage business operations "

What do you like best?

E-automate is a great business management platform that provides an opportunity to streamline business processes like accounting, contract, inventory, purchasing, sales, and customer service, in one space which gives the opportunity to see things at a glance. It streamlines and consolidate the daily processes and helps to see things in a real time.

What do you dislike?

The system deployment was not easy and it took a lot of time to understand and train the people to manage the system thus it took time to reap the benefits at initial stages.

Recommendations to others considering the product:

I would recommend others to spend significant time on training and take time to switch to the system like don't switch all operations at once to e-automate.

What problems are you solving with the product? What benefits have you realized?

We solved problems like instead of having different systems to manage operations it helped us have everything at one platform which helped us manage things easily and have a real-time picture of operations and data.

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UI
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"Hosted Version - good but not great"

What do you like best?

Specific data, reports, tools needed for our company’s industry

What do you dislike?

Slow, sometimes patchy, random errors (especially right after updates), slow patches to fix issues.

Recommendations to others considering the product:

Do not get the hosted version!

What problems are you solving with the product? What benefits have you realized?

The ability to integrate service contracts and technicians onsite/remote notes/call completion.

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Dispatcher
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"Extremely slow"

What do you like best?

There’s nothing about this product that I like

What do you dislike?

Slow and it freezes constantly have to shut down and bring back up to use a lot

What problems are you solving with the product? What benefits have you realized?

Customer service

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Service Director
Marketing and Advertising
Small-Business
(11-50 employees)
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"E-Automate Copier Industry"

What do you like best?

Ease of reporting and contact prohitabilty

What do you dislike?

interface with remote tech and invoicing

Recommendations to others considering the product:

make sure you have a reliable lead user with proper training

What problems are you solving with the product? What benefits have you realized?

servcie report tracking and contract prohitablility

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U
Small-Business
(2-10 employees)
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"Horrible software and very unfriendly. No support at all."

What do you like best?

What I liked the best was everything that the software was supposed to be capable to do. Unfortunately wasn't like that.

What do you dislike?

Horrible software and very unfriendly. No support at all. Take forever to do everything and if is wrong is really difficult to fix.

Recommendations to others considering the product:

Don't do it.

What problems are you solving with the product? What benefits have you realized?

Supposedly is the best solution for the copier industry since you can have control of everything.

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Owner
Small-Business
(11-50 employees)
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"Best Automater"

What do you like best?

The convenience to uae this software is amazing. From accounting to dispatching items...is amazing.

What do you dislike?

Quite expensive which makes us think twice before buying.

What problems are you solving with the product? What benefits have you realized?

Accounting

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UE
Mid-Market
(51-200 employees)
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"e-automate management software"

What do you like best?

Task management is fair, easy to use and learn especially when using the non-hosted version.

What do you dislike?

very sluggish at times, it annoys when its very slow.

No much developments on the s/w since its inception

Recommendations to others considering the product:

Try the ERP systems but e-automate should make improvements to get more users

What problems are you solving with the product? What benefits have you realized?

Task management majorly to get work plans rady

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U
Small-Business
(11-50 employees)
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"E auto reviews "

What do you like best?

Fairly easy to navigate. Easy to run an export reports. User-friendly dispatch console

What do you dislike?

I do not like the fact that service calls have to be in voice after the technician completes them. It should be automatic

What problems are you solving with the product? What benefits have you realized?

I use it from a service perspective. Keeps accurate service histories and can be used maximize the performance of your service staff

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U
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"Great software! Easy to use! "

What do you like best?

I like the ease of use, simple interface. Have easily trained colleagues to use the software and they feel the same!

What do you dislike?

Sometimes a little laggy, not sure if the software engine can handle big requests

What problems are you solving with the product? What benefits have you realized?

Payroll, report creation

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UI
Small-Business
(2-10 employees)
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"E-automate"

What do you like best?

great for use in the copier\printer industry, handles trouble tickets, inventory and meter readings.

What do you dislike?

screen navigation can be a bit troublesome, could be a bit more intuitive.

What problems are you solving with the product? What benefits have you realized?

logging trouble tickets and inventory

e-automate User Ratings

6.0
Ease of Use
Average: 7.7*
5.0
Quality of Support
Average: 8.2*
5.0
Ease of Setup
Average: 6.8*
* Project-Based ERP Category
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