Dynamics 365 Sales Reviews & Product Details

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Seller

Microsoft

Discussions

Dynamics 365 Sales Community

Solution Type

All-in-One

Overview by

Kyle Teegarden

Pricing

Pricing provided by Microsoft Dynamics 365 Sales.

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 1624 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Dynamics 365 Sales Integrations

(12)

Integration information sourced from real user reviews.

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Dynamics 365 Sales Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Dynamics 365 Sales, and what problem is it built to solve?

Dynamics 365 Sales is a CRM used to keep customer, lead, and opportunity information in one place and coordinate sales work. Teams use it to follow the pipeline, record customer interactions, manage follow-ups, and review sales activity.

What company sizes and industries is Dynamics 365 Sales the best fit for?

Dynamics 365 Sales is used across small, mid-market, and enterprise organizations, with the strongest presence among mid-market and enterprise teams. The industries represented most prominently include:

Information technology and software: IT services and computer software organizations.
Consulting: Consulting and professional-services firms.
Financial services: Organizations in banking, insurance, and related services.
Manufacturing: Manufacturing and industrial businesses.

How long does it take to implement Dynamics 365 Sales across a team?

Implementation timelines vary with the amount of configuration and customization involved. Reported go-live timelines most often fall within a few months, with shorter and longer rollouts also occurring.

Time to go live	Relative frequency
3–6 months	Most commonly reported
1–3 months	Also frequently reported
Under 1 month	Reported less often
6 months or longer	Reported occasionally

What customer support options does Dynamics 365 Sales provide, and how do users find the overall support experience?

The support experience is mixed. Users describe helpful guidance, training, and detailed FAQ resources, while others report slow responses or difficulty getting issues resolved.

What is the experience like for teams switching to Dynamics 365 Sales from another tool?

Teams switching from Salesforce, HubSpot, and other CRM or legacy systems often aim to bring sales work into a more connected environment, particularly when they already use Microsoft tools. The transition can improve access to shared customer and pipeline information, but setup and adoption may take effort, especially when the system needs substantial configuration.

What tools and platforms does Dynamics 365 Sales integrate with, and how do these integrations help users get more value from the product?

Dynamics 365 Sales offers 12 integrations. Users describe the connections as useful for keeping sales work and related information together, reducing manual entry, and improving collaboration and reporting.

Microsoft productivity and analytics: Microsoft Excel, Microsoft Outlook, Microsoft Power BI, Microsoft Teams, and Microsoft Word.
CRM and sales: HubSpot Sales Hub and Salesforce Sales Cloud.
ERP and business operations: Microsoft Dynamics 365 Business Central.
Project and collaboration: monday AI Work Platform.
Cloud infrastructure: OVHcloud.
Documents and proposals: PandaDoc.
Customer service: Zoho Desk.

What features or capabilities could make Dynamics 365 Sales even more useful?

The clearest opportunities to make Dynamics 365 Sales more useful are to simplify everyday work and make common tasks easier to tailor. Improvements users request include:

Simpler navigation: Make the interface more intuitive and reduce the effort needed to find records and complete routine tasks.
More flexible reporting and filtering: Expand reporting options and make filters easier to use for reviewing sales data.
A stronger mobile experience: Improve mobile usability and performance, particularly for updates and more involved sales tasks.
Smoother integrations beyond Microsoft: Make it easier to connect and maintain third-party applications and workflows.
More consistent performance: Reduce slow loading and lag, especially when working with large datasets or customized environments.

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Sam K.

Account Executive

Enterprise (> 1000 emp.)

8/5/2024

"Dynamics 365 powerful plan"

5/5

What do you like best about Dynamics 365 Sales?

You can manage all your tasks and activities, create orders, quotes, and much more. The best part is it's easily integrated with Microsoft tools like Outlook, Exchange, and more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Lagging sometimes and low response due to heavy data storage might be something which can be improved. Review collected by and hosted on G2.com.

Majid h.

Sourcing Specialist

Enterprise (> 1000 emp.)

10/15/2024

"It is a very extensive and problem solving software."

5/5

What do you like best about Dynamics 365 Sales?

Very helpful tool for managing the order and PO's. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes it gets slow rest it is fine and good. Review collected by and hosted on G2.com.

Priyesh J.

Associate Director of Sales

Small-Business (50 or fewer emp.)

12/4/2024

"Very useful for office works"

4/5

What do you like best about Dynamics 365 Sales?

Excellent products and ease to use and share with colleagues for online updating and tracking Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Sometimes takes time to update for execution Review collected by and hosted on G2.com.

Jinkal S.

Consultant

Mid-Market (51-1000 emp.)

11/5/2024

"Key features and strength"

4/5

What do you like best about Dynamics 365 Sales?

User friendly interface

Customization

AI and Machine Learning Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Complex customization Need

Cost

Learning curve Review collected by and hosted on G2.com.

Kirtiman C.

Senior Project Management Consultant

Enterprise (> 1000 emp.)

10/3/2024

"Awesome sales automation tool!"

4.5/5

What do you like best about Dynamics 365 Sales?

Its easy to do the sales automation, check the performanec of sales team and get the results in the dashboards, good product! Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

More dependency on the implementation partner. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/22/2024

"Although I do not use it Dynamics 365 Sales every single day, I have found it incredibly useful."

3.5/5

What do you like best about Dynamics 365 Sales?

Although I do not use it Dynamics 365 Sales every single day, I have found it incredibly useful the times I have used it and would recommend to others. I really like how we used easy to use and very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The only downside I feel like is that it's primarily for Microsoft. Review collected by and hosted on G2.com.

david k.

Information Technology Support Specialist

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/21/2024

"I can boldly make a decision with confidence knowing it is accurate from real-time data access."

4.5/5

What do you like best about Dynamics 365 Sales?

Boldly make decisions from real-time access to data. Effectiveness for streamlining the pipelines. Extensiveness for the sales team to provide insights that are reliable. Dreadful for its customization. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Exemplifies the efficiency with real-time data access. Cost effective. Review collected by and hosted on G2.com.

Ishant S.

Cloud Consultant

Enterprise (> 1000 emp.)

Originally submitted 3/21/2024

"All feature in one place"

5/5

What do you like best about Dynamics 365 Sales?

It's easy to use & customized. You can track everything with D365 like mails, conversation, calls etc. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

when you make changes in D365 on global level it's gives your few issues. Review collected by and hosted on G2.com.

Amy D.

Commercial Integration Manager

Enterprise (> 1000 emp.)

Originally submitted 10/23/2019

"Great tool for Capturing Future Business"

4.5/5

What do you like best about Dynamics 365 Sales?

The upside of using D365 is that you can capture your sales forecast, add notes and attach documents all in one place. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

At times, D365 is a little cumbersome to navigate. There are so many links to get through Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

D365 is a really powerful tool. Spend the money to enable all of the capabilities of the program, such as tracking email correspondence on opportunities. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

By entering opportunities in D365, we are able to see product areas that we need to focus and improve upon based on our forecasts Review collected by and hosted on G2.com.

Aaron B.

Systems Administrator

Mid-Market (51-1000 emp.)

1/17/2024

"Dynamics is a decent system that will do what you need it to."

4/5

What do you like best about Dynamics 365 Sales?

The platform is fairly user friendly and easy enough to administrate. It integrates with our phone system which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Microsoft is lacking customer support when it comes to most of their products. Review collected by and hosted on G2.com.