# Dolphin AI Reviews
**Vendor:** Dolphin AI  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Dolphin AI
Dolphin AI is the next gen AI-powered Voice of the Customer copilot. We take all your customer feedback, consolidate it into one place and analyze it for insights & themes so that you don’t need to manually sift through it, to help you fight churn and make customer-centric decisions. Dolphin automates the process of making sense of this data at scale, closing the loop between CX & Product with a modern interface, powerful analytics and one-click integrations to your data sources (support tickets, chats, calls, surveys, reviews, and more).



## Dolphin AI Pros & Cons
**What users like:**

- Users value the **automation of customer feedback** , streamlining collaboration on insights for product managers and management. (1 reviews)
- Users appreciate the **customizability** of Dolphin AI, allowing tailored solutions for managing vast customer feedback efficiently. (1 reviews)
- Users appreciate the **efficient feedback management** that consolidates insights seamlessly for collaboration and analysis. (1 reviews)
- Users appreciate the **time-saving automation** of Dolphin AI, streamlining customer feedback and enhancing collaboration effortlessly. (1 reviews)
- Users appreciate the **tracking efficiency** of Dolphin AI, seamlessly consolidating feedback for quick insights and collaboration. (1 reviews)

## Dolphin AI Reviews
  ### 1. The best VoC analysis tool I’ve used so far

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan K. | Director of Customer Experience & Business Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2025

**What do you like best about Dolphin AI?**

Dolphin automates the process of pulling customer feedback from different sources into one place, and pushes everything into “product manager” & Senior Management safe terms to collaborate on the most important insights. 
It’s fast, easy to use, and accessible for large amounts of data (we're putting through 10k+ support tickets per month, Gong calls, Hubspot surveys, CSVs, and more).
The team are also *super* quick to add more features - sometimes before we know we need it! - and answer our questions.

**What do you dislike about Dolphin AI?**

Nothing to dislike, I recommend it to everyone in the CX industry who needs to manage VoC and close the loop with Product.

**What problems is Dolphin AI solving and how is that benefiting you?**

The benefit for us is mainly the possibility to automate the analysis of verbatim customer feedback at scale, with very different type of data (support chats, video calls, surveys, and reviews) without having to manually read each mention. It helps us breakdown the feedback into themes and categories to create reports for other stakeholders and our specifically our VoC team.



- [View Dolphin AI pricing details and edition comparison](https://www.g2.com/products/dolphin-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+05%3A32%3A41+-0500&secure%5Bsession_id%5D=972edee3-dbfa-4386-8ab9-430862405856&secure%5Btoken%5D=f6c6c7dc8babbf2b2b741585d2b6bcb98409a36ae3e68f99682a67cd8fcdfc8f&format=llm_user)

## Dolphin AI Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

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