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Distribution Engine Reviews & Product Details

Distribution Engine, developed by NC Squared, is a market leading, fully native application for routing and assigning work in Salesforce®. It can be used to distribute: Leads and Opportunities to your marketing and sales teams; Cases and Tasks to customer service or project teams and Accounts and Contacts to the appropriate owner. The easily configurable, intelligent, rules-based assignment engine ensures any standard or custom Salesforce® objects are automatically distributed to the right person at the right time, first time & every time. Automate and monitor your assignment workflow and streamline your team performance with Distribution Engine. Distribution Engine is a flexible solution to the challenge of efficiently distributing work to team members. So if you run teams in Marketing, Sales, Customer Service, Operations or any function with a queue of work to assign to team members, we have a solution for you. Distribution Engine helps Sales or Revenue Operations Leaders route Leads, Contacts or Opportunities to the right rep at the right time, helping them hit targets such as speed-to-lead, conversion rate and deals won. We also help Customer Service Managers match Cases to the best agent for the enquiry or ticket, reducing response times, time-to-action and improving resolution rates & speed. Customer Success and Account Managers use Distribution Engine to make sure they receive the Accounts or Opportunities they need to manage, ensuring a balanced portfolio and the best customer experience. Distribution Engine allows you to classify & convert incoming records, automatically distribute them based on the logic and rules you choose and track and report on the actions and performance of your teams. ▪ Classify incoming records by: ▪ Territory ▪ Matched Lead to Account ▪ Custom logic & rules ▪ Auto Convert Leads to Contacts, Accounts & Opportunities ▪ De-duplicate Leads ▪ Advanced distribution based on: ▪ Fairness (Round-Robin, Load Balancing) , Workload ▪ Skill or experience matching ▪ Availability, seniority, performance, territory ▪ Pull, Trigger or Manual Assignment ▪ Control the rate & volume of assignment with Weighting & Capping ▪ Monitor, take action & report ▪ Track actions ▪ SLAs with notification + auto-reassignment ▪ Performance monitoring & routing ▪ Full logging allows flexible & detailed reporting ▪ Built in Analytics plus native logs allowing bespoke reporting & dashboards Distribution Engine helps Salesforce customers distribute work to the right team member at the right time, first time & every time. Automate and monitor your assignment workflow and streamline your team performance with Distribution Engine

Seller

NC Squared

Languages Supported

English

Product Description

Automatically assign Leads & Cases from Salesforce queues to team members

Overview by

Abigail Knight

Pricing

Pricing provided by Distribution.

Free Trial

Free

5 Users

Default Plan

$45.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

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Distribution Engine Media

Distribution Engine

Monitor responses to leads as they are distributed to sales

Distribution Engine Demo - Weighting and Capping

Easily assign leads based on priorities

Route leads to the right rep at the right time.

Distribution Engine Demo - Configurable Rules

Configure multi-layered rules around lead assignments

Quickly provide lead distribution data to sales managers

Distribution Engine Reviews (10)

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Didier C.

Small-Business (50 or fewer emp.)

9/26/2023

"Customize and Manage the Rules"

5/5

What do you like best about Distribution Engine?

Distribution Engine levels the playing field for everyone and ensures fairness in distributing leads. It also prevents sales representatives from working outside regular office hours. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

The lack of flexibility in assigning leads based on criteria is a drawback. Not being able to assign leads when necessary limiting in situations. Review collected by and hosted on G2.com.

Skyler A.

Community Manager

Enterprise (> 1000 emp.)

12/8/2020

"Stop the Snakes"

4/5

What do you like best about Distribution Engine?

Really easy to set up and manage. Creates a very easy and simple way to fairly manage lead distribution. This stopped a lot of people from snaking all the leads from other reps and made it more fair for people to hit their quota. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

While this made it more fair, it made it more difficult to have a competitive advantage to obtain your quota. For us, a rep couldn't go and work hours people weren't working to get more leads and increase their ability to hit their quota. We also weren't able to distribute by type of leads (everyone gets X demo requests). Law of large numbers did help with this though. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/21/2019

"Very robust distributor tool"

5/5

What do you like best about Distribution Engine?

Very easy to get up and running. Some nuances for more advanced distributors, but their support is amazing at helping you navigate those areas. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

There are sometimes different screens/pages that control different settings so you think you've checked everything while troubleshooting, but it is on a different screen or at a different "level," Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

4/5/2019

"Good lead assigner with logic functions."

5/5

What do you like best about Distribution Engine?

I like that we are able to "set and forget" the Distribution Engine. We are in a high call volume environment, and this takes care of issues of ownership. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

Sometimes, hard to see blockers - need to pay special attention to make sure that everyone has called their leads. Review collected by and hosted on G2.com.

John J.

Director Of Business Operations

Philanthropy

Mid-Market (51-1000 emp.)

11/24/2018

"Gets the job done!"

5/5

What do you like best about Distribution Engine?

I like that it is easy to use, efficient, and helps our team accomplish our goals. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

I can think of nothing that I dislike about this tool. Review collected by and hosted on G2.com.

Recommendations to others considering Distribution Engine:

Have a set of assignment rules in advance of set up. Review collected by and hosted on G2.com.

What problems is Distribution Engine solving and how is that benefiting you?

We need leads distributed to a range of representatives with associated rules. These rules help us prioritize hot leads and ensure that they are responded to as quickly as possible. Distribution engine helped us get these leads distributed and responded to faster. I love that the tool is declaratively based and allows for both standard and custom fields to be leveraged for it's core functions. Review collected by and hosted on G2.com.

Josh D.

CRM Manager

Information Technology and Services

Enterprise (> 1000 emp.)

1/14/2018

"Easy round-robin type distribution of any records "

5/5

What do you like best about Distribution Engine?

That the day-to-day administration such as adding team members to distributors or temporarily disabling a team member (e.g. for out-of-office) can be handled by the Sales team manager. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

There isn't much to dislike as the app is relatively 'does what it says on the tin'. The only issue we've had is that in the past it has taken a few days for new licenses to be provisioned. Review collected by and hosted on G2.com.

Recommendations to others considering Distribution Engine:

I haven't used anything else, but if you are looking for a way to easily distribute records by quantity and quality (or any attribute), this will do that. Review collected by and hosted on G2.com.

What problems is Distribution Engine solving and how is that benefiting you?

We use distribution engine to distribute new leads evenly among our SDR teams. The word 'evenly' is important, as distribution engine allows us to do this not just by even quantity but by even quality. We rate new leads using another App from A to D. Each of our SDRs now gets an even number of A/B leads and C/D leads. As you can imagine, this is a very popular app among our sales teams! Review collected by and hosted on G2.com.

Ashley M.

Director of Marketing Operations

Marketing and Advertising

Small-Business (50 or fewer emp.)

5/4/2017

"The best lead distribution solution out there"

5/5

What do you like best about Distribution Engine?

I've implemented Distribution Engine at my previous employer and now for my current employer. Both experiences have been fantastic working with the DE team to get up and running. Their level of onboarding and support is top-notch. It's been awesome to see how their solution works with different organizational structures and workflows. If you aren't using DE for your Salesforce lead distribution, do yourself a favor and start a trial. Once you see how much easier it can be to distribute, customize, and make adjustments to your lead assignments, you'll be hooked. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

I don't have any complaints about Distribution Engine.

They are working on building additional functionality to their alerts and I'm looking forward to seeing how we can leverage that in our organization. Review collected by and hosted on G2.com.

Recommendations to others considering Distribution Engine:

Highly recommended! Review collected by and hosted on G2.com.

What problems is Distribution Engine solving and how is that benefiting you?

Prior to using Distribution Engine, any changes to lead assignments were tedious and something I would dread having to do. DE makes it easy to add and remove reps from a round robin with zero disruption to the reps or lead flows. I love having alerts when leads aren't getting the attention and care they need. I also appreciate the flexibility to have hot and warm leads in their own round robin, so reps aren't complaining about not getting an equal amount of hot leads. Review collected by and hosted on G2.com.

Kris L.

Marketing Operations and Automation Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

4/11/2017

"Complex lead assignments made easy"

5/5

What do you like best about Distribution Engine?

This tool allowed for very complex round robin and named account distribution in order to satisfy business requirements for multi-level sales team. The support received from the NC2 is also amazing. I highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

No real negatives, always interested in new features! Review collected by and hosted on G2.com.

Recommendations to others considering Distribution Engine:

This tool will allow you to do what salesforce cannot with round robin and named account assignments. Review collected by and hosted on G2.com.

What problems is Distribution Engine solving and how is that benefiting you?

We were able to migrate from territory based to round robin assignments within teams, with holdback rules and leads from the same company being 'sticky' to the same rep to avoid multiple reps calling into the same account. Review collected by and hosted on G2.com.

Alex C.

Principal

Mid-Market (51-1000 emp.)

9/16/2015

"Can't live without it!"

5/5

What do you like best about Distribution Engine?

Very easy to setup and distribute any object within salesforce. You can start with basic lead routing and move forward to complex case routing, accounts, SOQL queries, there are really not limits when it comes to DE. We have standardized this app for all functional business units @ Shutterstock, once we deploy a new group we set them up with DE, historical BUs get this app as well. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

There is not too much we don't like about DE, the team is small and growing but that is the nature of a startup so not really much they can do. Review collected by and hosted on G2.com.

Recommendations to others considering Distribution Engine:

If you have a lead routing, case routing... any sort of automatic routing problems, look no further! Review collected by and hosted on G2.com.

What problems is Distribution Engine solving and how is that benefiting you?

We route leads, contacts, opportunities, accounts, cases mostly by language and skill. We have freed up hundreds of hours for our customer service lead team by implementing this app in our salesforce instance. We have also improved our email response time to our customers significantly, so while internally there was a great benefit, it was our customers our support channels who saw the true benefit of the app. Review collected by and hosted on G2.com.

Becca A.

Insurance

11/18/2013

"Distribution Engine Rocks!!"

5/5

What do you like best about Distribution Engine?

They are the only app that allows us to automatically distribute cases to service teams based on pre-set criteria out of a queue. Review collected by and hosted on G2.com.

What do you dislike about Distribution Engine?

Nothing - it is the best - developers are very responsive Review collected by and hosted on G2.com.