--- title: Device42, A Freshworks Company Reviews meta_title: 'Device42, A Freshworks Company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Device42, A Freshworks Company works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 52 scale: '5' date_modified: '2026-09-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Device42, A Freshworks Company Reviews **Vendor:** Device42 **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 52 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Device42, A Freshworks Company With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have. ## Device42, A Freshworks Company Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **clear visibility** of IT assets and dependencies that Device42 provides, enhancing tracking and troubleshooting. (1 reviews) - Users highlight the **ease of use** of Device42, simplifying IT asset tracking and troubleshooting significantly. (1 reviews) - Users value the **productivity improvement** offered by Device42, as it simplifies infrastructure tracking and troubleshooting. (1 reviews) - Users value the **advanced asset management** capabilities of Device42, particularly its comprehensive hybrid IT discovery. (1 reviews) - Users value the **easy tracking of IT assets** with Device42, simplifying infrastructure management and troubleshooting significantly. (1 reviews) **What users dislike:** - Users find Device42 to have a **complex setup and navigation** , which can be challenging for smaller teams initially. (1 reviews) - Users experience **latency issues** , particularly when handling large data sets or multiple requests, affecting performance. (1 reviews) - Users find the **learning curve steep** for Device42, making setup and navigation challenging for smaller teams. (1 reviews) - Users find **navigation issues** in Device42 challenging, particularly during initial setup for smaller teams. (1 reviews) - Users experience occasional **performance issues** when handling large data sets or requests, impacting overall efficiency. (1 reviews) - Users express concerns about **pricing issues** due to separate add-on costs rather than an all-inclusive product price. (1 reviews) - Setup Difficulty (1 reviews) - Users experience **slow performance** when handling large data or requests, which hampers their efficiency. (1 reviews) - Small Business Exclusion (1 reviews) ## Device42, A Freshworks Company Discussions - [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) - 1 comment - [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) - 1 comment - [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) - 1 comment - [View Device42, A Freshworks Company pricing details and edition comparison](https://www.g2.com/products/device42-a-freshworks-company/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-28+17%3A31%3A41+-0500&secure%5Bsession_id%5D=4aba250b-a93c-4c5a-8d3d-ad12144fd3d0&secure%5Btoken%5D=241d4a252f7c6df5a91b998cec645022d7160567b531463f57868844e7006423&format=llm_user) ## Device42, A Freshworks Company Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **ServiceNow Apps** - ServiceNow Integration - Value **Performance Management** - Change Management - Real Time Reporting - Compliance Management - Multi-User Collaboration - Power Management - Configuration Management - Workflow Management - Data Storage Management - Uptime Reporting - Capacity Management - Real-Time Data - Audit Management - Inventory Management **Monitoring** - Server Performance - Energy Consumption - Space Planning **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Additional Functionality** - Data Import/Export - AI Copilot - Server Monitoring - Third-Party Integrations - Alerts/Notifications - Reporting & Statistics - Access Controls/Permissions - IT Asset Tracking - Real-Time Monitoring - Generative AI - Real-Time Notifications - Prioritization - Device Auto Discovery - SSL Security - Real-Time Updates - Role-Based Permissions - API - Data Visualization - Predictive Analytics - Performance Monitoring - Event Logs - Activity Dashboard **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Device42, A Freshworks Company Alternatives - [Nlyte](https://www.g2.com/products/nlyte/reviews) - 4.5/5.0 (50 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - 4.4/5.0 (68 reviews) - [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) - 4.2/5.0 (58 reviews)