DesignX was extremely strong at working within real constraints. We deliberately scoped this effort to be primarily UI-focused, limiting UX changes to avoid disrupting existing customers or increasing deployment and training risk. DesignX not only respected those constraints, but actively helped us identify where small, targeted updates would have the highest impact.
They brought a modern, component-based design mindset that elevated both the product and how our internal teams think about it. They pushed back when needed — always with clear rationale and professionalism — and eased off when appropriate by investing time to understand the system, our customers, and our long-term goals. That balance made them a highly effective partner rather than just a design resource. Review collected by and hosted on G2.com.
I didn’t have issues with the quality of DesignX’s work or how they collaborated, but there was a short adjustment period around progress reporting and measurement. Our team operates in a very data-driven environment with a strong preference for clear milestones, hard numbers, and prioritized shortlists of critical items (that we had to take some time to develop ourselves).
Once expectations were aligned, DesignX adapted quickly and consistently hit the agreed-upon goals. This was less a shortcoming and more a matter of aligning reporting styles early in a complex, fast-moving project. Review collected by and hosted on G2.com.
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This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.


