# Deliverect Reviews **Vendor:** Deliverect **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) **Average Rating:** 2.3/5.0 **Total Reviews:** 6 ## About Deliverect Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. ## Deliverect Pros & Cons **What users like:** - Users find the **customer support** of Deliverect lacking, especially during urgent issues affecting service access. (1 reviews) - Users highlight the **delivery efficiency** issues with Deliverect, experiencing significant downtime and lack of support during critical periods. (1 reviews) - Users find Deliverect beneficial for **integrating various delivery platforms** , streamlining their operations efficiently. (1 reviews) **What users dislike:** - Users experience **poor customer support** , facing hidden terms and inadequate assistance during critical issues with Deliverect. (2 reviews) - Users face **delivery issues** including hidden contracts and inadequate support, leading to frustration and financial loss. (1 reviews) - Users report **integration issues** with Deliverect, leading to misunderstandings and a frustrating experience with billing and support. (1 reviews) - Users experience significant **refund issues** , including hidden fees and difficulties in obtaining refunds, impacting trust and satisfaction. (1 reviews) ## Deliverect Reviews ### 1. Locked into a one-year contract for a platform that doesn’t work **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Deliverect?** Unfortunately, nothing. The platform became inaccessible shortly after we were charged for a full year, and our outlet showed as “Not accepting orders” for over a month. Support was slow to respond, and no value was delivered during the time we were billed. **What do you dislike about Deliverect?** We were misled into what we believed was a trial or monthly plan, but were later told we were locked into a one-year contract with a hidden 90-day cancellation policy. Despite their documentation stating we could cancel with 24 hours' notice, no such option was provided on the dashboard. The platform stopped working entirely for a month, yet we were charged nearly $950. We had to escalate through support just to get a partial refund. This has hurt our business and eroded our trust in the company. **What problems is Deliverect solving and how is that benefiting you?** In our case, Deliverect did not solve any problems—in fact, it created more. We were unable to accept orders for over a month due to the platform displaying “Not accepting orders” and “Trial expired,” even after we were charged for a full annual subscription. We signed up hoping for an integrated ordering and dispatch solution, but the system failed to deliver on its core promise. Instead of streamlining operations, it disrupted our ability to do business. ### 2. It’s a downgrade **Rating:** 0.5/5.0 stars **Reviewed by:** Victoria Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Deliverect?** My latest problem with this company is I’ve discovered that the new integration is incapable of displaying critical information, such as the customer’s name, cutlery requests, or personal memos. This is particularly concerning since apps like Uber eats are gathering this info for us, but with this integration, that information doesn’t reach us. For example, I had a customer use the memo to inform us of a severe allergy, and we didn’t receive the message on our end. When I raised this issue, instead of acknowledging the seriousness of the problem, I was dismissed and told that concerns like cutlery requests or allergy notifications aren’t high on the priority list for other restaurants. What I would have expected was gratitude for bringing this to your attention so it could be fixed, preventing further negative reviews. I understand that efforts are now being made behind the scenes to address this issue, as it clearly the man who told me this isn't stupid and obviously this is a priority. That said, I would prefer to part ways. Please issue a refund. Thank you, **What do you dislike about Deliverect?** That they won't let you leave. That they don't admit their faults. **What problems is Deliverect solving and how is that benefiting you?** Nothing ### 3. DELIVERECT REVIEW **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Deliverect?** i think it's a good tool for integrating different delivery platforms when you have multiple **What do you dislike about Deliverect?** When we launched it, the support wasn't prepared for all issues **What problems is Deliverect solving and how is that benefiting you?** Having all the delivery platforms through one and orders accepted automatically. ### 4. Terrible experience 6 months in **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Deliverect?** Merge different delivery platforms into one. When it works it's great but at the massive expense of you're sanity. Tech support response is instant. **What do you dislike about Deliverect?** I'm still a customer 6 months in cos I haven't had time to switch so I'd say my review is fair. I've had numerous issues with set up. It's doesn't just work seamlessly. It's a technical nightmare. It's expensive and a half baked product. There's new functions released since we signed up but you have to pay more to use them. If you use Shopify like us then you really don't want to sign up otherwise you'll be in a world of technical pain. Our website header is completely blocked by an app that was installed by Deliverect. 6 months in and the issue is unresolved, rendering our site completely useless. How can you click on the menu when the deliverect banner completely blocks it? In the end they said it is a known issue and left it be, while they continue to pocket my money. I subscribe to many premium apps, this by far has and is the worst of them in terms of experience. Oh I blocked the onboarding agent because she was so bad at her job. In short I have had a terrible experience from the very start. Painful. **What problems is Deliverect solving and how is that benefiting you?** Combine different delivery service platforms into one. ### 5. Easy to use, good menu features **Rating:** 5.0/5.0 stars **Reviewed by:** Sónia F. | Customer Success Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Deliverect?** Integrations with multiple systems which is fantastic. Easy menu management, good allergens tags, snooze feature, etc. Overall view of all orders easy to manage. **What do you dislike about Deliverect?** It can be difficult to navigate over menus at times. It could have better reports. Improvement on the delivery part of the system would be a great benefit. Recently the channel activation fails constantly. **What problems is Deliverect solving and how is that benefiting you?** Deliverect is easy to manage and hasn't encountered many issues. I am managing multiple menus in one place, easy sync. Easy track of orders and type of fulfilment. ### 6. straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Yousif A. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Deliverect?** integration with other other delivery apps **What do you dislike about Deliverect?** API connection and having to link it with other apps **What problems is Deliverect solving and how is that benefiting you?** having all delivery apps under one umbrella ## Deliverect Discussions - [What is Deliverect used for?](https://www.g2.com/discussions/what-is-deliverect-used-for) - [View Deliverect pricing details and edition comparison](https://www.g2.com/products/deliverect/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A41%3A02+-0500&secure%5Bsession_id%5D=a9bf7649-50f0-435f-8c42-ee5e15a75d37&secure%5Btoken%5D=c19bcf055ab35b41d61fb2533071a98197a93983c511c3115b1dadd3db0bb745&format=llm_user) ## Deliverect Features **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management ## Top Deliverect Alternatives - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 4.8/5.0 (366 reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) - 4.0/5.0 (172 reviews)