--- title: crmConnect Reviews meta_title: 'crmConnect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how crmConnect works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 22 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # crmConnect Reviews **Vendor:** CRM Aus **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 22 ## About crmConnect CRM Connect is an all-in-one sales and marketing automation platform designed to help businesses attract, nurture, and close more customers efficiently. By integrating a comprehensive suite of tools, CRM Connect enables companies to manage customer relationships, automate marketing efforts, and streamline sales processes, all within a single, user-friendly interface. Key Features and Functionality: - Customer Relationship Management (CRM): Maintain a centralized database of unlimited contacts, track sales pipelines, and manage customer interactions effectively. - Marketing Automation: Automate email and SMS campaigns, create nurture sequences, and engage leads through various channels, including social media, email, text, voicemail, and chat. - Website and Funnel Builder: Design and deploy websites, landing pages, and sales funnels with ease, utilizing a library of pre-built templates and a drag-and-drop editor. - Appointment Scheduling: Offer self-scheduling calendars synced with Google Calendar or Outlook, allowing clients to book appointments seamlessly. - AI-Powered Features: Leverage AI for voice connectivity, conversation management across multiple channels, and workflow automation to enhance customer engagement and operational efficiency. - Unified Communication Inbox: Consolidate messages from various platforms, including Facebook, Instagram, Google My Business, SMS, phone calls, email, and web chat, into a single inbox for streamlined communication. - Reporting and Analytics: Gain insights into sales performance, marketing effectiveness, and customer behavior through comprehensive reporting tools. - Payment and Invoicing: Process payments directly through the CRM, manage invoicing, and handle memberships efficiently. Primary Value and Solutions Provided: CRM Connect addresses the challenges businesses face in managing multiple software solutions for sales and marketing by offering an integrated platform that automates and simplifies these processes. By capturing leads, nurturing them through automated campaigns, and closing deals with efficient sales tools, CRM Connect helps businesses reduce costs, increase sales, and build long-lasting client relationships on autopilot. The platform's mobile app ensures that users can manage their sales and marketing activities on the go, never missing an opportunity to engage with clients and leads. ## crmConnect Pros & Cons **What users like:** - Users appreciate the **ease of use** of crmConnect, enjoying organized chats and straightforward setup for efficiency. (1 reviews) - Users find the **easy setup** of crmConnect convenient, allowing them to quickly begin managing their customer interactions. (1 reviews) - Users value the **easy tracking** feature of crmConnect, as it simplifies follow-ups with potential leads. (1 reviews) - Users value the **easy lead management** in crmConnect, simplifying follow-ups and tracking potential leads' engagement. (1 reviews) - Users value the **organization efficiency** of crmConnect, effectively streamlining chat management in a single inbox. (1 reviews) - Task Management (1 reviews) **What users dislike:** - Users find the **incomplete information** from crmConnect frustrating, especially with duplicate guest cards and impersonal responses. (1 reviews) - Users find the **overwhelming experience** frustrating due to duplicates and impersonal, repetitive responses. (1 reviews) - Users report some **performance issues** with crmConnect, noting slow chat switching and a less smooth UI experience. (1 reviews) - Users find **slow loading times** when switching chats, impacting the overall experience despite no major issues. (1 reviews) ## crmConnect Reviews ### 1. Streamlined Chat Management with Rapid AI Support **Rating:** 4.0/5.0 stars **Reviewed by:** Toshim S. | Sr. Analyst, Partner Revenue Strategy & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about crmConnect?** I use crmConnect to manage all my customer chat and leads in one place. I appreciate how it keeps my chats organized. I like the easy chat management because everything comes into one inbox, so I don't have to jump between apps. The fast AI replies are great because they provide quick, ready answers for faster responses. Setting up crmConnect was pretty easy with just a few steps, and we were ready to go. **What do you dislike about crmConnect?** Feels a bit slow when switching between chats & UI could be more bit smoother but nothing major **What problems is crmConnect solving and how is that benefiting you?** I use crmConnect to manage customer chats and leads in one place, keeping them organized. It easily consolidates everything into one inbox, and the fast AI replies provide quick, ready answers for faster response times. ### 2. CRMConnect is getting better daily! **Rating:** 4.0/5.0 stars **Reviewed by:** Risa L. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about crmConnect?** I appreciate CRMConnect because it makes it much easier to manage follow-ups with potential leads and track traffic. **What do you dislike about crmConnect?** CRMConnect occasionally overlooks when multiple duplicate guest cards are submitted, which can be frustrating. Additionally, the responses often feel impersonal and repetitive, making the experience less engaging. **What problems is crmConnect solving and how is that benefiting you?** CRMConnect addresses my problems with delayed responses and follow-ups, which often result in missed opportunities to process applications from potential residents. ### 3. Customer Relation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna D. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about crmConnect?** Helps in quickly resolving customer issues. Also when a case is escalated it becomes easier to communicate the same with the customer. User friendly when compared to its competitors **What do you dislike about crmConnect?** Sometimes tha application is a little slow and gets stuck. Need to wait for sometime to get it fixed . Need to have a lot of patience ce to tackle this kind of situation. **What problems is crmConnect solving and how is that benefiting you?** It helps to keep track of all the tickets that we receive from. Helps to resolve the issues that the customer is facing in a timely manner which increases the performance of the business ### 4. CRM Connect Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kritika J. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about crmConnect?** it manage and stores all customer related data which makes it easier to access and update the information. with the detailed customer profile it help to build a strong relation with client. its analytics and repoting features offer to gain insights. **What do you dislike about crmConnect?** nothing to dislike as it enhaces the productivity **What problems is crmConnect solving and how is that benefiting you?** problem: disorganized customer data CRM Solution: centralized storage of customer data make it an important feature. problem: limited insights CRM Solution : Robust analystics and reporting feature. problem: Manual Task CRM Solution : automation of routine task save time. ### 5. useful tools **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj K. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about crmConnect?** The ability to centralise all client data, making it simple to access and manage. CRMConnect may provide tools for managing sales opportunities, forecasting sales, and tracking leads, making it simpler for companies to increase sales and improve their sales processes. **What do you dislike about crmConnect?** CRM systems may have a challenging setup and learning curve, requiring time and training to fully comprehend and use. I believe that CRMConnect's level of customization falls short of their unique business requirements or preferences. **What problems is crmConnect solving and how is that benefiting you?** CRMConnect is used to maintain and improve customer relations. CRMConnect offers resources for controlling the sales cycle. I organise, carry out, and monitor marketing initiatives with CRMConnect. ### 6. Crm is a nice tool for sales process **Rating:** 5.0/5.0 stars **Reviewed by:** Cross M. | Salesforce Developer II, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about crmConnect?** It help us to make the sales process better process and it help the user to make a short time to go to a faster and a better process for the sales managment system **What do you dislike about crmConnect?** There is no issues in crm connect i beleive it has no issues right no for the users that use the system but i beleive the system should go more for more functionality like follow up calender **What problems is crmConnect solving and how is that benefiting you?** Help the users to make a faster process with the sales and also it help to make a faster process and it make beneficial to the company financially that why its good ### 7. A viable customer relationship management platform **Rating:** 4.5/5.0 stars **Reviewed by:** chetna g. | Senior Inside sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about crmConnect?** The best feature of using this crmconnect is that data entry can be made automatic, it has a dashboard which supervises all sales activity. It is also scalable and can be expanded **What do you dislike about crmConnect?** The least feature to dislike about crmconnect is that it needs a proper setup to function. sometimes setting up the crm can be costly and not suitable for small scale company or start ups. **What problems is crmConnect solving and how is that benefiting you?** The problem that crmconnect has solved is that data entry can be made automatic, the dashboard takes care of all the sales activities and repetetive tasks are automatically updated ### 8. SEAMLESS CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rihant K. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about crmConnect?** It's user friendly interface, data security and flexibility in integrating with all platforms like hubspot or Salesforce. **What do you dislike about crmConnect?** I couldn't find any drawbacks with this tool. **What problems is crmConnect solving and how is that benefiting you?** crmConnect helps centralize customer data by integrating with different CRM. It enhance data accuracy by synchronising information in real time. ### 9. CrmConnect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about crmConnect?** It is easy to use and manage Sales marketing and customer together **What do you dislike about crmConnect?** It's take little more time to understand. **What problems is crmConnect solving and how is that benefiting you?** CrmConnect is used for the business CRMs purpose ### 10. Best for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about crmConnect?** You can be a self started in your seed funding round and still use this application. The automation for tracking your leads and sales is easy so that is probably one less person you have to hire. **What do you dislike about crmConnect?** The inability to connect with other softwares that I am using in my firm. Since the leads flow in from those softwares, it kind of creates a double accounting problem without the connectivity **What problems is crmConnect solving and how is that benefiting you?** CRM is all about having a workflow for your leads, have them all organised so that you can categorise and mine them through a single click. That's the best part honestly ## crmConnect Discussions - [What is crmConnect used for?](https://www.g2.com/discussions/what-is-crmconnect-used-for) - [View crmConnect pricing details and edition comparison](https://www.g2.com/products/crmconnect/reviews/crmconnect-review-4919814?section=pricing&secure%5Bexpires_at%5D=2026-06-27+17%3A05%3A20+-0500&secure%5Bsession_id%5D=cda1643a-a1b2-4ecc-8dac-4608078d8ae1&secure%5Btoken%5D=a74444411d7c03ce6095068a02ce970a626456837f09846eb9000dac45666b00&format=llm_user) ## crmConnect Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top crmConnect Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,646 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,164 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,246 reviews)