[
CRM Bot Reviews
](https://www.g2.com/products/crm-bot/reviews)

[
CRM Bot Reviews
](https://www.g2.com/products/crm-bot/reviews)

# CRM Bot Features

##### 
## Responses (5)

Customization

Customize your chat workflows with rules and automations.

Control

Control who the chatbot converses with (and when).

Route To Human

Has the ability to connect interlocator with a human agent when the need arises.

Menu bars

Can provide interlocators with menus, through which they can choose a relevant response.

Drip sequences

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

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##### 
## Platform (7)

Live chat

Provide tools for live chat on one's website.

Integrations

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Branding

Has the ability to customize look and feel of chatbot to match` company branding.

Analytics

Gives user the ability to analyze conversations with the chatbot and see its performance.

A/B testing

Allows users to test the efficacy of various responses through A/B testing.

Role-based access

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Collection of information

Can collect and store information from interlocators, such as email, phone number, etc.

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##### 
## Generative AI (2)

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

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[

 ![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada")

Sponsored

Ada

4.6/5

(173)

Visit Website

](javascript:void(0))

## Top-Rated Alternatives

[

 ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress")

Botpress

4.5/5

(413)

](https://www.g2.com/products/botpress/reviews)

[

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

Zendesk for Customer Service

4.3/5

(6,594)

](https://www.g2.com/products/zendesk-for-customer-service/reviews)

[

 ![G2 Marketing Solutions](https://images.g2crowd.com/uploads/product/hd_favicon/543629e60e9e4cdf9b1179317ae7a2bd/g2.svg "G2 Marketing Solutions")

G2 Marketing Solutions

4.6/5

(5,285)

](https://www.g2.com/products/g2/reviews)

[
View All Alternatives
](https://www.g2.com/products/crm-bot/competitors/alternatives)

##### Categories on G2

[
Chatbots
](https://www.g2.com/categories/chatbots)

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