Corcentric Reviews & Product Details

The speed in getting through invoicing and also the update of being able to search past invoices from the current vendor you are working on without having to get out of the workflow. Their customer support is quick and efficient. I use Corcentric daily, so it is important for an easy to use software. Review collected by and hosted on G2.com.

Not being able to "begin work" or decline invoices in your indexing. Review collected by and hosted on G2.com.

The software markets itself as a solution for increased productivity by automating both accounts receivable and accounts payable functions. While the platform is presented a visually appealing website and the team clearly demonstrated a certain level of effort, results may vary on the actual performance, experience and value delivered. Review collected by and hosted on G2.com.

To begin with, the lack of fundamental accounting knowledge within this company is genuinely alarming—especially considering that accounting is the foundation of their entire business model. It’s comparable to walking into a McDonald’s and discovering that an employee has never heard of a burger.

Equally troubling is the apparent absence of managerial oversight. One would reasonably expect that when an employee encounters a recurring issue, it would be escalated appropriately. Unfortunately, that’s not the case here. Instead, staff appear content to repeat the same process endlessly with no resolution—echoing the classic definition of insanity: doing the same thing over and over again and expecting different results.

As for customer support—there is virtually none. The experience is defined by unprofessional, non-collaborative email exchanges that make even the simplest inquiries a challenge. Given the abundance of competitors in this space that offer greater functionality, higher efficiency, better support, and—surprisingly—lower pricing, it's difficult to understand how this company remains viable. Review collected by and hosted on G2.com.

Straightforward setup, Integrates directly with ERP, Great Customer Support Review collected by and hosted on G2.com.

UI is a little outdated. Would prefer to hit [Enter] button on keyboard rather than use a mouse to click a [Submit] button Review collected by and hosted on G2.com.

A relatively intuitive tool

controls securing our procedures

a support team available Review collected by and hosted on G2.com.

Apart from the P2P, the other modules are not completely satisfactory. The contract module is too complex. The version upgrades throughout the year are time-consuming and a source of dissatisfaction. Strengthen accounting expertise at the support level. Review collected by and hosted on G2.com.

Nothing complicated and has never lagged during use. Review collected by and hosted on G2.com.

Cannot delete old purchase orders once in system Review collected by and hosted on G2.com.

It is user friendly and easy to use and implement. Corcentric's commitment to leveraging technology to streamline business operations and improve efficiency is truly impressive. Additionally, the emphasis on data-driven decision-making at Corcentric aligns with my own professional interests and strengths. Review collected by and hosted on G2.com.

Given the rapid growth and expansion, it can sometimes be challenging to maintain the same level of personalized customer support that Corcentric is known for. Ensuring that all clients, regardless of size, receive consistent and high-quality support will be important for sustaining long-term customer satisfaction and loyalty. Review collected by and hosted on G2.com.

Software is user friendly and customer service going above and beyond to make sure all of our needs are met to make the solution efficient. Review collected by and hosted on G2.com.

Nothing comes to mind. My users and I love the product. Review collected by and hosted on G2.com.

Concentric is a crucial tool used in my daily AP processes. Review collected by and hosted on G2.com.

Sometimes it can be a lengthy process to on board new edi suppliers Review collected by and hosted on G2.com.

Corcentric's single platform covers the entire eProcurement lifecycle. It takes care of everything including purchase accounts payable and invoice processing/supplier management. This do-it-all tool simplifies the workflow and cuts time on the task in half as well as shuffling between various programmes. Review collected by and hosted on G2.com.

Corcentric also is quite impressive but sometimes the user’s interface is difficult to deal with. It s a little bit complicated to get along with the new navigation and I run into some problems occasionally with the fact that not all the features are fully functioning and the loading time is slow. Hence i oftentimes have to work along narrow frames or think of manual workarounds. Review collected by and hosted on G2.com.

I like the Support staff (Larry, Ngocand Katie) and the CSMs we have been assigned and worked with (David, Julian and Liz). I really appreciate Phillip Thiel--as he is the only one who, in a short amount of time, has asked enough questions to get the necessary understanding of what our need or requirement was. It was not a quick 'no--you would need Professional Services' or 'the module is not configured so you can't do it' to 'this will require a change request and so talk to your CSM' to 'it was a bug but we decided it's a feature enhancement so tough luck'. It was always 'what is it really that you are trying to accomplish' to 'there is a better way of doing it based on information I have gathered from your testing/instance'. He made things happen. I think the team up with David Pala has been the best thing--if not the only thing that has worked. Review collected by and hosted on G2.com.

The product--to me, is still Determine. So, I can't say I dislike Corcentric. I think that there has not been any significant and new features--for me to say 'I like what they have done'. It's just been rebranded. It is unfortunate that everyone's hands are tied as Corcentric does not seem to be willing to develop Determine as much as it needs to be--it is still the way it was from the beginning:

We find the implementation process of Corcentric's solutions to be complex, time-consuming and expensive-- especially when integrating with existing systems or accommodating unique organizational requirements.

As much as Corcentric offers a range of solutions, the level of customization available is limited and therefore does not meet our specific needs or preferences.

The unavoidable steep learning curve to get familiar with Corcentric's platform impacts productivity and efficiency in the short term (6 months to over a year especially due to the lack of updated and enough documentation)--and these are users who have used Procurement and Finance software prior.

Integrating Corcentric's solutions with existing systems or third-party applications posed challenges--API was almost useless and a blackbox.

As much as Customer Support services were available and the staff were cordial, there wasn't much accomplished or 'solved'. No transparency. Short. Review collected by and hosted on G2.com.