Corcentric Reviews & Product Details

The customization of the tool for the company's use depending on the modules activated or not. A close relationship with Corcentric support that makes ticket management more efficient. Review collected by and hosted on G2.com.

The multiplication of possible paths for the same function (for example, order processing) can easily confuse the occasional user. The absence of an API complicates integration with other tools. Managing large volumes, such as orders with more than 100 lines or invoices, takes too long to process. The pricing, particularly the maintenance cost, is too high compared to the market, with an SLA below IT standards (availability rate too low). Review collected by and hosted on G2.com.

The ability to enable or disable certain features that provide a UI/UX adapted to our needs. Willingness of the support teams to find solutions. Review collected by and hosted on G2.com.

Optimizable pricing and maintenance cost on the DEV; SLA below IT standards (availability rate); the absence of APIs to facilitate integrations is a hindrance to the development of the scope; the multiplication of possible paths for a function (e.g., order) which leads to a lack of reference for small users; slowness on important orders. Review collected by and hosted on G2.com.

the fact that the tool is highly configurable allows for a quick response that closely meets business needs Review collected by and hosted on G2.com.

the incident resolution times, when the resolution exceeds the level, it can last for months. Except obviously for blocking issues, the correction is very quick. Review collected by and hosted on G2.com.

It is a comprehensive software solution which provides solution from solution to payment and it is designed to automate and centralize procurement activities which includes all the P2P activities, sourcing and bidding, purchasing and invoice reconciliation. Some of the best things we like about it is that it has reduced the overall cost by 10%. Review collected by and hosted on G2.com.

While implementing one should take care of the cost for the smaller organization. Our team has also faced some issues with the customer support wherein we faced some delay in issue resolution and difficulty in reaching them. Review collected by and hosted on G2.com.

The speed in getting through invoicing and also the update of being able to search past invoices from the current vendor you are working on without having to get out of the workflow. Their customer support is quick and efficient. I use Corcentric daily, so it is important for an easy to use software. Review collected by and hosted on G2.com.

Not being able to "begin work" or decline invoices in your indexing. Review collected by and hosted on G2.com.

The software markets itself as a solution for increased productivity by automating both accounts receivable and accounts payable functions. While the platform is presented a visually appealing website and the team clearly demonstrated a certain level of effort, results may vary on the actual performance, experience and value delivered. Review collected by and hosted on G2.com.

To begin with, the lack of fundamental accounting knowledge within this company is genuinely alarming—especially considering that accounting is the foundation of their entire business model. It’s comparable to walking into a McDonald’s and discovering that an employee has never heard of a burger.

Equally troubling is the apparent absence of managerial oversight. One would reasonably expect that when an employee encounters a recurring issue, it would be escalated appropriately. Unfortunately, that’s not the case here. Instead, staff appear content to repeat the same process endlessly with no resolution—echoing the classic definition of insanity: doing the same thing over and over again and expecting different results.

As for customer support—there is virtually none. The experience is defined by unprofessional, non-collaborative email exchanges that make even the simplest inquiries a challenge. Given the abundance of competitors in this space that offer greater functionality, higher efficiency, better support, and—surprisingly—lower pricing, it's difficult to understand how this company remains viable. Review collected by and hosted on G2.com.

Straightforward setup, Integrates directly with ERP, Great Customer Support Review collected by and hosted on G2.com.

UI is a little outdated. Would prefer to hit [Enter] button on keyboard rather than use a mouse to click a [Submit] button Review collected by and hosted on G2.com.

A relatively intuitive tool

controls securing our procedures

a support team available Review collected by and hosted on G2.com.

Apart from the P2P, the other modules are not completely satisfactory. The contract module is too complex. The version upgrades throughout the year are time-consuming and a source of dissatisfaction. Strengthen accounting expertise at the support level. Review collected by and hosted on G2.com.

Nothing complicated and has never lagged during use. Review collected by and hosted on G2.com.

Cannot delete old purchase orders once in system Review collected by and hosted on G2.com.

It is user friendly and easy to use and implement. Corcentric's commitment to leveraging technology to streamline business operations and improve efficiency is truly impressive. Additionally, the emphasis on data-driven decision-making at Corcentric aligns with my own professional interests and strengths. Review collected by and hosted on G2.com.

Given the rapid growth and expansion, it can sometimes be challenging to maintain the same level of personalized customer support that Corcentric is known for. Ensuring that all clients, regardless of size, receive consistent and high-quality support will be important for sustaining long-term customer satisfaction and loyalty. Review collected by and hosted on G2.com.