This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.
The software markets itself as a solution for increased productivity by automating both accounts receivable and accounts payable functions. While the platform is presented a visually appealing website and the team clearly demonstrated a certain level of effort, results may vary on the actual performance, experience and value delivered. Review collected by and hosted on G2.com.
To begin with, the lack of fundamental accounting knowledge within this company is genuinely alarming—especially considering that accounting is the foundation of their entire business model. It’s comparable to walking into a McDonald’s and discovering that an employee has never heard of a burger.
Equally troubling is the apparent absence of managerial oversight. One would reasonably expect that when an employee encounters a recurring issue, it would be escalated appropriately. Unfortunately, that’s not the case here. Instead, staff appear content to repeat the same process endlessly with no resolution—echoing the classic definition of insanity: doing the same thing over and over again and expecting different results.
As for customer support—there is virtually none. The experience is defined by unprofessional, non-collaborative email exchanges that make even the simplest inquiries a challenge. Given the abundance of competitors in this space that offer greater functionality, higher efficiency, better support, and—surprisingly—lower pricing, it's difficult to understand how this company remains viable. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience. We’re sorry to hear that your interactions with Corcentric have not met your expectations, and we value your candid feedback.
The points you’ve raised around accounting expertise, managerial oversight, and customer support are important to us. While this feedback is difficult to hear, it helps us identify areas where we may need to take a closer look and determine where improvements could be made.
We strive to deliver not only effective technology solutions, but also responsive, knowledgeable support and clear communication throughout the customer experience. Your comments are a reminder of how important that commitment is, and we will be reviewing them internally to better understand the challenges you encountered.
We would welcome the chance to learn more about your experience firsthand. If you’re open to it, please reach out to us at support@corcentric.com so we can continue the conversation.
—The Corcentric Team
Validated through a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
