--- title: Copper Reviews meta_title: 'Copper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1157 reviews by the users' company size, role or industry to find out how Copper works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1157 scale: '5' date_modified: '2026-07-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Copper Reviews **Vendor:** Copper **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,157 ## About Copper Copper is the only client and project management tool that's a Recommended for Google Workspace app. Built for agencies, consultants and professional services, Copper helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ professional services businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources. ## Copper Pros & Cons **What users like:** - Users appreciate the **ease of use** of Copper, benefiting from its seamless integration with Google Workspace. (25 reviews) - Users value the **seamless Gmail integration** of Copper, enhancing efficiency in contact management and engagement. (16 reviews) - Users value Copper's **seamless integration** with Google Workspace, enhancing efficiency in contact and pipeline management. (16 reviews) - Users value the **seamless integration** with Google Workspace, streamlining contact management and enhancing email engagement efficiently. (14 reviews) - Users value the **seamless integration** of Copper with Google Workspace, enhancing workflow and reducing manual efforts. (13 reviews) - Users appreciate the **organization and ease of use** in Copper, enhancing management of customer relationships and sales opportunities. (10 reviews) - Pipeline Management (9 reviews) - User Interface (9 reviews) - Contact Management (8 reviews) - Easy Integrations (8 reviews) **What users dislike:** - Users note the **limited features** of Copper, restricting customization and advanced reporting compared to larger enterprise CRMs. (10 reviews) - Users find the **pricing for features and currency changes** to be prohibitively high, impacting overall value. (9 reviews) - Users find Copper lacking in **advanced features** like automation and robust customer support, making tasks cumbersome. (9 reviews) - Users find **integration issues** with Google Voice and document management complicate their workflow and increase workload significantly. (8 reviews) - Users find **limited customization** options in Copper, making it less adaptable for complex organizational needs. (7 reviews) - Email Management (5 reviews) - Email Issues (4 reviews) - Lack of Features (4 reviews) - Limited Access (4 reviews) - Users express frustration over Copper's **poor customer support** , highlighting long-standing issues and a lack of improvement. (4 reviews) ## Copper Reviews ### 1. An amazing experience! User friendly and well organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Copper?** Copper allows you to organize your leads and schedule tasks. **What do you dislike about Copper?** There's little to dislike, my work is kept well organized. **What problems is Copper solving and how is that benefiting you?** Copper solves my hectic schedule by keeping me well informed with notifications. ### 2. Smooth process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Copper?** Kanban opportunities view is great. The integrations with tasks is useful for me. Gmail and Copper is what we use as an organization and it is great to have complementary tools. **What do you dislike about Copper?** The reporting features are clunky. Also, adding people and making them leads is unclear how to do that after you've created a person. In fact, I can't figure it out at all after over a year and some google searching. **Recommendations to others considering Copper:** Keep it simple. Copper helps with that. **What problems is Copper solving and how is that benefiting you?** Easy insignt into pipeline management and reporting. We're able to have people cross-organization look and review our pipeline and stats so that marketing, product and sales are aligned. ### 3. An efficient and easy to use CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Copper?** Copper provides an intuitive platform to keep track of Sales and Business Development opportunities for my organization. I have used many of the other 'major' CRM's in the past and appreciate the simplicity of Copper. **What do you dislike about Copper?** Integration with GMail at times often feels a bit clunky and does not seem to work properly. Analytics and sales data could also be improved. **What problems is Copper solving and how is that benefiting you?** It is an easy to use, no-frills CRM that allows me to easily manage and keep track of all my sales opportunities and client information data. Logging tasks is easy and takes next to no time. ### 4. Excellent CRM, nothing falls through the cracks and the app works great for when I am on the go. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Copper?** Easy to use, good app, and very thorough **What do you dislike about Copper?** Nothing major, sometimes it's a little confusing to flip between company, opportunity, contact etc, but you get the hang of it quickly enough **Recommendations to others considering Copper:** Try it, you'll like it and it works very well. **What problems is Copper solving and how is that benefiting you?** I am solving the problem of making sure that long term prospects don't get forgotten about or fall through the cracks. ### 5. Real estate broker **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre S. | r, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Copper?** All the option and easy to use interface **What do you dislike about Copper?** for now nothing but i would like to have an option to execute a plan or a to do list with a oportunities. i would like to be able to send a notification to a teammate in a lead or opportinities **What problems is Copper solving and how is that benefiting you?** better team communication ### 6. An excellent option to have the entire business process centralized, organized, and updated! **Rating:** 5.0/5.0 stars **Reviewed by:** Laury A. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Copper?** The ease and intuitiveness of the platform. There is no need to have previously used a CRM to quickly understand how it operates. Additionally, every day it gives you a summary of your agenda, opportunities in your email inbox, and you can set reminders for opps. **What do you dislike about Copper?** Sometimes there are small UX problems when fully viewing the pipeline! **What problems is Copper solving and how is that benefiting you?** It allows me to centralize all opportunities and keep them updated in one place. Additionally, it reminds me to contact clients, understand which opportunities have not progressed as expected, see sales metrics by person, by brand, and by product... there are many advantages! ### 7. Saviour of data entry to your CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Suchit P. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Copper?** It fetches all the relevant information from your inbox(Gmail in our case) and saves time to find address, company, phone number, and social profiles. It also offers to read any conversation within your organization with any prospect or customer from the senior hierarchy. This saves time in updates meetings. **What do you dislike about Copper?** The email tracking feature could be very useful if it doesn't have false positive notifications. Even if the sender reads an email it counts as a read and gives misleading matric. **What problems is Copper solving and how is that benefiting you?** It helps us keep track of prospects, new leads, deals, reminders, tasks, and sharing schedules to book meetings. It has saved our lot of time building quarterly yearly manual reports, ### 8. Copper helps me manage my day and keep an eye on working opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy G. | VP of Pharmacy Network Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Copper?** I find copper easy to organize and customize for my purposes. **What do you dislike about Copper?** I haven't figured out how to have one contact associated with multiple companies. **Recommendations to others considering Copper:** Don't be afraid to customize your Copper to look and feel the way you want; it's really flexible. **What problems is Copper solving and how is that benefiting you?** Moving opportunities down the line in their intended progression has been quite intuitive. ### 9. A CRM that is reaching the pinnacle **Rating:** 5.0/5.0 stars **Reviewed by:** Sterling G L. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Copper?** The greatest strength is the gmail integration. The ability to work the persons' info right in gmail, Make changes on the fly & capture emails in relation to the person is not new, what is different is doing it in gmail and not some CRM branded/ bound email client **What do you dislike about Copper?** Nothing yet! Nor have I stumbled across something, But if I need it, support and developers are available to assist **What problems is Copper solving and how is that benefiting you?** My business has three different sales centers & the ability to handle all of those at scale for this price is huge. Especially with the reporting provided ### 10. CRM Simplified !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Copper?** Copper provides a comprehensive CRM for both cloud and mobile operations. Exectives on the go can quickly access company contacts and files from their fingertips. **What do you dislike about Copper?** What I dislike about copper is that its opportunty management UI does not appear to be built for scales. It appears to have more focus on look and feel of data entry than being able for operators to view information with better managed screen real estate. An example of this is that when using a 14" laptop the format of the screen requires more scrolling than I would like to find what I need. **What problems is Copper solving and how is that benefiting you?** Our intial focus in choosing Copper is two fold. One is tight integration with Google mail where Copper makes data entry a breeze compared to my most recent experience with Salesforce. Second was simply to have an quick and easy to use central repository to manange client contact information and reference point for opportunity tracking. ### 11. great program with great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela M. | d, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Copper?** holds lots of data but works quickly, integrates with other programs like smartsheets, easy to track patients, sales, locations, etc, usage reports, **What do you dislike about Copper?** widgets sometimes dont connect, copper app in chrome/gmail slows down email/browser **What problems is Copper solving and how is that benefiting you?** tracking customers by location, easier data analysis ### 12. Copper Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Copper?** The ease of moving from client to task and being able to use all devices. Communication between all staff members and the ability to see a whole picture of each project or client. **What do you dislike about Copper?** It's hard to set up custom reports. I don't feel the instructions are clear. It's hard to get a live person to help. **What problems is Copper solving and how is that benefiting you?** The problem we are currently solving is tying our clients with referral sources consistently. By knowing who is referring to our company, we can outline critical accounts structure. With this information, we can grow a strong strategy for growth. ### 13. Capture data on itself **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Copper?** Workplace integration - integration with zapier, marketing automation - easy to customised **What do you dislike about Copper?** no cleaning suggestions.Exemple : Normandin Group (company) & le groupe Normandin (company) seems to have the same adresse. Would you like to merge files? **Recommendations to others considering Copper:** Ask for a partner to migrate and be trained **What problems is Copper solving and how is that benefiting you?** Client follow-up by different teams (sales & marketing) ### 14. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jake S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Copper?** the simplicity to use the tools provided, and the automation you can use. **What do you dislike about Copper?** i dont really have anything I dont like about copper **Recommendations to others considering Copper:** great tool **What problems is Copper solving and how is that benefiting you?** we keep our team organized, task follow up and accountability ### 15. Powerful and easy to use CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Copper?** Copper is easy to set up, import data, and use on a daily basis. A great way to track opportunities and communication with contacts. The daily notification emails are great. **What do you dislike about Copper?** It is priced a bit higher than similar tools like Nutshell. There is no easy way to integrate regular web contact forms. However, the most expensive Business plan does include Outfunnel integration, something that has to be purchased separately with the professional plan. **Recommendations to others considering Copper:** Take the free trial for a run. It's easy to get started. One thing to note is that they only offer annual plans so be sure to take full advantage of the trial to ensure it meets your needs. Be sure to try the mobile app. It is easy to use and track opportunities and keep up with leads. **What problems is Copper solving and how is that benefiting you?** Keeping track of opportunities and leads ### 16. Copper for small craft brewers **Rating:** 5.0/5.0 stars **Reviewed by:** Jos L. | Sakes representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Copper?** Ease of use and reminders to follow up on customers to call on **What do you dislike about Copper?** No calendar need to refer to google calendar **Recommendations to others considering Copper:** Great for small business. Very important to get thorough training **What problems is Copper solving and how is that benefiting you?** Better organisation notes for every call ### 17. Helps me do my job! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Copper?** Integrates my Gmail, phone calls and texts without me having to do anything. **What do you dislike about Copper?** It gets turned off regularly enough and then my calls are not logging **What problems is Copper solving and how is that benefiting you?** My poor memory ### 18. Good CRM overall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Copper?** Makes communication and notekeeping amongst all of our team members more streamlined and visible, rather than keeping hardcopy notes of each customer. **What do you dislike about Copper?** Potential for duplicate customers being put into the system without a pop-up filter for this. **What problems is Copper solving and how is that benefiting you?** Data integrity - We do alot of regular manual work making sure that the data is entered in correctly. As long as it is, then the information is accurate and easily accessible by all team members. ### 19. Sales Development Representative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Copper?** Ability to keep track of notes, follow up dates and integrate with calendly and google calendars. **What do you dislike about Copper?** Automated follow up reminders and limited capabilities compared to many other CRMs ive used **What problems is Copper solving and how is that benefiting you?** I have been able to prospect many leads I did not think were out there based on filtering leads based on different search criteria. The automation is also nice when it goes from Copper to Slack. ### 20. Simple, Understanding, Clear **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Copper?** The upsides to using copper are the organization, simplicity, and clarity of the program. The pipeline view of copper allows you to keep track of the customers in any entirely customizable fashion for your experience. It keeps all of the salesman on task and allows them to follow customers through the pipeline. **What do you dislike about Copper?** I have no experienced anything I do not like about copper as of yet. I wished it would pull Canadian Postal codes in the address' **What problems is Copper solving and how is that benefiting you?** The simplicity and organization it allows. ### 21. Great for the right work flows **Rating:** 4.0/5.0 stars **Reviewed by:** Evan v. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Copper?** Really liked that it had built in workflows so you were able to make you calls, send texts and emails right in the app **What do you dislike about Copper?** Unfortunately it did not feel very polished design wise **What problems is Copper solving and how is that benefiting you?** We were reaching out to a huge amount of customers daily, 200+ calls a day, and it did a great job of keeping that organized ### 22. Loved the integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Prit C. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Copper?** 1. It's clean UI 2. The way it pulls company info from the internet and autosaves it The best is integration with google. All my meets and task are connected and hence it becomes easier for me to manage my day. **What do you dislike about Copper?** None. Didn't find anything to dislike!!! **Recommendations to others considering Copper:** I am an absolute fan of copper. Try it, it will improve quality of your work. **What problems is Copper solving and how is that benefiting you?** My organization is using it to manage our sales customer info. The interface and storage capacity is amazing. ### 23. Intro to Copper - BD Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Copper?** BD workstream progression; organizing incoming work (by stages) **What do you dislike about Copper?** TBD if I feel that it is user friendly; still learning how to navigate the platform **What problems is Copper solving and how is that benefiting you?** BD project progression; benefits are clarity of stage and phase of workstream / lead ### 24. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Copper?** The task reminders are very helpful! They keep me on track for my day, and I like the reminder system. **What do you dislike about Copper?** Now and then, the tasks won't load on their correct date. I have to refresh the page a few times to get all the tasks to load. **What problems is Copper solving and how is that benefiting you?** I have to email customers about samples they order, so it's easy to keep track of my previous emails. ### 25. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Copper?** It integrates well with GMAIL allowing to see who has opened my emails. **What do you dislike about Copper?** It's fantastic software for keeping track of multiple clients. **Recommendations to others considering Copper:** I've tried many CRM's and Copper is the best. **What problems is Copper solving and how is that benefiting you?** Being able to filter people and leads has been valuable. ### 26. Great functionality and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Oisin M. | Music Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Copper?** Great functionality and and easy to navigate platform **What do you dislike about Copper?** Would prefer a little more colour in the graphics **What problems is Copper solving and how is that benefiting you?** Staying on top of customer relationships and sales pipeline ### 27. Everything we need and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Copper?** We chose Copper for two primary reasons - one, you can't beat the price. And two, the g-suite integration - which has been a dream and made our workflow so seamless. The platform is user-friendly, and we use the email templates and batch email features quite a bit. Support has been responsive and helpful. **What do you dislike about Copper?** We've had to look for certain things in the platform that weren't SUPER intuitive to track down, but once you know where to go, it's no issue at all. Would love to see a multi-touch automated email feature down the line! **What problems is Copper solving and how is that benefiting you?** Copper is saving us time on day-to-day data entry, since you can add contacts directly from Gmail and much of the contact info pre-populates. ### 28. Copper Review **Rating:** 4.0/5.0 stars **Reviewed by:** Eric M. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Copper?** Tracking ability on our RFP's from initial call in to closing. **What do you dislike about Copper?** I wish we could install the contact info as we are filling out the RFP. **What problems is Copper solving and how is that benefiting you?** Tracking ability of RFP's during the early stages is fantastic ### 29. Nicely integrated with Google Workspace/Gmail **Rating:** 4.5/5.0 stars **Reviewed by:** Rick M. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Copper?** Automation of tasks makes the sales process more consistent and predictable. **What do you dislike about Copper?** Inconsistent use of custom fields in email templates **Recommendations to others considering Copper:** If you are already a "Google" house, Copper makes the most sense for your choice of a CRM. With its integration to Google suite of products, it offers many other popular integrations like QuickBooks. **What problems is Copper solving and how is that benefiting you?** Able to track the entire sales process from target to customer. ### 30. Awful customer support - watch for hidden contract terms **Rating:** 0.0/5.0 stars **Reviewed by:** Josh C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Copper?** Easy to setup the CRM and get started right away. **What do you dislike about Copper?** Just about everything else. Over priced for what it does. They lock you into a contract which you CAN'T get out of even though it's their customer support that is awful in the first place! Started comparing options and realized how overpriced this software was next to competitors who do the same things PLUS a lot more for my business. You can do a lot better by selecting another software option. I am a small business Owner and would NEVER treat my paying clients this way! **Recommendations to others considering Copper:** Look at zoho or another solution that actually cares about their client's business. **What problems is Copper solving and how is that benefiting you?** None. I dumped it quickly after their software deleted my contacts somehow and could not recover them. Reading other reviews its clear this support and product are awful. ### 31. Senior Sales Executive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Copper?** organization, next call feature, adding wesbite/email handle. I also love the opportunity feature and the fact that you can build a lead list within copper! The tracked emails and calender is helpful. It's also cool to have my tracked emails right there for access. **What do you dislike about Copper?** I dislike when the phone doesnt work sometimes, and when the system doesnt sense duplicate companies. but the by adding the email handle has helped that a lot. i really cant think of anything else I dont like. this is an amazing resoruce **What problems is Copper solving and how is that benefiting you?** Stepping on other coworker's toes, staying organized and not forgetting about leads and opportunities. I also like being able to organize and keep track of contacts. I am solving the issue of letting leads get lost and forgotten. I like the daily reminders of who to call ### 32. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Eli J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Copper?** Same look and feel regardless of where you work, phone, Gmail extension, web browser. It is excellent. I also like the drag and drop features of the pipeline along with customizing each sales persons pipeline. This has helped us be more efficient. **What do you dislike about Copper?** Maybe one day have some more email automation similar to Outreach. For now though, no complaints. I also would like the Gmail extensions to save data entered faster so that it doesn't delete a few things from time to time. **Recommendations to others considering Copper:** Try it! Easiest CRM to learn on the market! **What problems is Copper solving and how is that benefiting you?** Communication between salespeople is better than before. We also have accurate pipelines now and we never had that in the past. ### 33. Best Google Workspace CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Andra V. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Copper?** It's a great CRM for Google Workspace! It's a pretty CRM, with all the essential features to get your business to start using a CRM. You can also scale with Copper if you're willing to invest in automation and integrations and it can be the main hub for a lot of your SMB needs. **What do you dislike about Copper?** It's a great CRM overall. The one feature I really wish it had was the ability to convert Opportunities back into Leads. **What problems is Copper solving and how is that benefiting you?** We use it as a CRM for our sales team, plus we also help other businesses implement Copper into their business. ### 34. Everyday user **Rating:** 5.0/5.0 stars **Reviewed by:** Niels W. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Copper?** Integration to Gmail and Google Calendar. Easy tagging customers and updating new status on customer/lead. **What do you dislike about Copper?** Not a downside, but it takes discipline to get real value from Copper i.e. remember to update customer/ lead after contact. **Recommendations to others considering Copper:** It takes some time to import customers, understanding and building tags, setting up reports/ overviews. In the beginning you will forget to update your contact points. But hang in - it's all worth it :-) **What problems is Copper solving and how is that benefiting you?** Without Copper or other CRM, it wouldn't be possible to keep track with our customers and multiple leads - all with different backgrounds and history ### 35. Copper makes it easy for a new sales rep like me to navigate a growing pipeline! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Copper?** Being able to sort open opportunities by different parts of the deal life cycle. **What do you dislike about Copper?** I would love to be able to send cold emails or reconnect emails through copper, maybe with the assistance of AI. **What problems is Copper solving and how is that benefiting you?** The most significant benefit I can see is being able to clearly see what I have in my pipeline, while my sales director also having access to my pipeline. ### 36. Easiest Gmail plugin CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Copper?** How easy the web-based browser is to use. I also like their Opportunities tab that showcases the deal stages and where each company is in that stage. It's super easy to log activities as well. **What do you dislike about Copper?** Stats, tracking, and reporting. It's hard to pull reports. They also oversold their email marketing capabilities. They said we could sequence outreach emails and I haven't seen anything of the sort in fact it's very hard to send marketing/business devleopment emails from the site. **What problems is Copper solving and how is that benefiting you?** Having 1 centralized CRM for 5 business development leaders to report our conversations in and showcase where our opportunities are in the funnel. ### 37. Copper Processing power **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Copper?** I like the automation portion of it and the integration with Google. **What do you dislike about Copper?** I dislike how I can not figure out how to make it more flexible with my process. I have a process I want to create, and I can not seem to get it working in copper. **Recommendations to others considering Copper:** Use this to leverage your skills in sales or other business for a database, General workflow **What problems is Copper solving and how is that benefiting you?** Mass system for 100 people to use to do a commercial loan business from the user interface to workflow ### 38. Sales Director **Rating:** 4.5/5.0 stars **Reviewed by:** Mark C. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Copper?** The ease of the program, simple to set up and use. **What do you dislike about Copper?** I am still having a little trouble setting up some specific dashboards. **What problems is Copper solving and how is that benefiting you?** Tracking our sales and following up on quotes that have been submitted. ### 39. Tremendous **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | President & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Copper?** Very clever thinking and help organize my leads and companies. **What do you dislike about Copper?** Nothing really. Although I would like a call list feature, so I can add my leads in and out of a separate call list **What problems is Copper solving and how is that benefiting you?** organization, google integration ### 40. Not bad, but missing key features AND pricey **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Copper?** I really enjoy their CRM! I honestly think this is one of the best and most intuitive CRMs that I've used. I love that it automatically adds company logos (which makes it a lot easier to search visually), and I love that you can so easily sort through both people and companies. **What do you dislike about Copper?** There's no internal calendar or agenda, which is very disappointing. While they sync with Google Calendar, it's frustrating that there's no way to see all of your deadlines/tasks/events/etc. in one place. In addition, you end up needing to swap tabs constantly just to see what's coming up. Also, because there's no "upcoming" list or any way to see your week at a glance, it means you can't really get a sense of what you have to do in terms of your CRM-related tasks. Lastly, since there's no internal calendar, you can't connect events/deadlines to specific contacts. This means that you can't just click on a contact and see upcoming deadlines or click on an event in Google and see which contact or opportunity it's linked to. Copper says they don't have a calendar intentionally, since Google is such a strong tool, but I find this not really a great answer, as you can't do tasks or contacts on Google Calendar, PLUS they already have your Gmail visible within the platform. It seems like consolidating the sites you use helps your workflow a ton, so it's strange that they don't have one. As I work in the events/entertainment industry, this was a dealbreaker for me, unfortunately. **Recommendations to others considering Copper:** I would wait for now - their price coupled with their pretty slow support time, minimal/disorganized help-desk articles, and lack of key features means you can definitely get the same product for a lot less money elsewhere. I would absolutely pay this price if they had better support, calendars, and more straightforward help desk articles. **What problems is Copper solving and how is that benefiting you?** It's a lot easier to get a sense of my clients and make connections between them and the work I had to do! **Official Response from Carrie Shaw:** > Hi there! Thank you for this review; we do wish we had done better. I wanted to pass on some information direct from our VP of Product. While we aren’t planning to build out our own calendar we are currently working on building deeper and better integration with Google's calendar, including many of the features you are specifically looking for. We expect to release this new functionality in a couple of months. Given that you seem to have read our minds :) we would love to connect with you and get your feedback to see if we’re on the right track. If you’re open to it drop us an email at product-feedback@copper.com and we’ll set something up! Additionally, should you want to request more features or learn more about how others are solving these problems with Copper feel free to join our Online User Community at https://community.copper.com. Warm regards ### 41. Copper is a simple but powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Copper?** Simplicity.. Flexibility to add customs fields Great documentation to explain features **What do you dislike about Copper?** Inability to schedule data export The Gmail integration is not good enough.. sometimes it works, sometimes it doesn't. lack of integration with others tools (JIRA, similarweb, RiskScreen, etc) **Recommendations to others considering Copper:** This is a good tool for small companies. It is very simple to use. It might get short of functionalities if you need to integrate with other solutions **What problems is Copper solving and how is that benefiting you?** track opportunities, customer segmenation ### 42. Its easier to organize task and schedules. You can have different pipelines and track emails. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Copper?** Pipelines. Because it help us to organize or sort things. **What do you dislike about Copper?** Hoping that it will sort dates based on the importance of the task (none-high) **Recommendations to others considering Copper:** This is more useful than other CRM I tried. **What problems is Copper solving and how is that benefiting you?** Tasks. Well it helps me to get on track. ### 43. Great uncomplicated CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Copper?** The email tracking is a great bonus, super helpful **What do you dislike about Copper?** I wish there was more filtering settings and parameters so I could search for more specific people and companies in the system **Recommendations to others considering Copper:** Seriously consider copper for smaller operations very slick and easy and has great pricing. **What problems is Copper solving and how is that benefiting you?** When dealing with so many clients and contacts this helps us keep a united front across the org and not mess up from uncoordinated conduct. ### 44. Amazing CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel D. | Influencer Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Copper?** Although we do not utilize all the features, we love the new email sequences. This feature has been so handy. We can set up a series of 6 emails to go out over a period of time by utilizing the tagging feature. We also love the ability to see the communication between our team and partners without asking a team member. **What do you dislike about Copper?** The reporting for what we need could be more accessible. **What problems is Copper solving and how is that benefiting you?** We can email in a series that has helped us follow up with our partners in a planned manner. ### 45. Copper provides most everything we need so far and they are continuously updating the platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Copper?** They are constantly updating the platform with client feedback. **What do you dislike about Copper?** Sometimes the system is very buggy and has a lot of bugs/ glitches. They are typically fixed pretty fast though. **Recommendations to others considering Copper:** The more time you spend in the weeds the better off you will be. **What problems is Copper solving and how is that benefiting you?** Copper is helping our sales team with lead and pipeline management. ### 46. Great, user-friendly CRM solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi M. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Copper?** Opportunities pipelines keeps me and my team on track. **What do you dislike about Copper?** Leads function is a bit confusing and we've each interpreted it differently. Ultimately, we just don't use it. **Recommendations to others considering Copper:** A good CRM is essential for business growth, but usually, it's a challenge to onboard new users and get them in the habit of not only entering data but keeping it up-to-date and clean. Copper was an easy transition for us and even CRM newbies were motivated to discover more of its features to benefit our business! **What problems is Copper solving and how is that benefiting you?** Copper allows us to map out revenue goals and prioritize our focus. Has also allowed us to bring together the B2B and B2C sides of our business. ### 47. A great product for the tech savvy realtor **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin M. | Realtor/Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Copper?** I like the customization and the feel of working in copper **What do you dislike about Copper?** it sometimes lags and the filtering could use some refinement. re occurring dates are not searchable. **What problems is Copper solving and how is that benefiting you?** Im able to refine and sort my database better than systems that are out of the box made for realtors. ### 48. Overall good CRM for what we use it for and good value for the money **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Copper?** Integration with Google. Ability to customize fields and statuses and my Pipeline **What do you dislike about Copper?** I don't like that the CRM is geared more towards B2B sales, so the defaults are set up to add People, Work Email, Work Phone Number etc. We are selling to consumers and don't require any information as far as their "business" and always have to work around that **What problems is Copper solving and how is that benefiting you?** Getting a regular influx of leads worked in a timely fashion and following up on the leads well. ### 49. Copper: A great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Copper?** The possibility of downloading the data quickly with "export data tool". **What do you dislike about Copper?** I want to download personalized data, not only the possibilities that "export website" gives me. **What problems is Copper solving and how is that benefiting you?** I can reach the forgotten opportunities in copper and change their status and value of them. ### 50. CRM - easy and affective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Copper?** Intuitive interface. Google compatible. Copper is always adding features. Highly customizable interface. **What do you dislike about Copper?** Reports are bit clunky. I would like them to be more customizable but also easier to set up. (Big ask I know) **What problems is Copper solving and how is that benefiting you?** Excellent CRM. Keeps our sales opportunities moving forward, and keeps us from crossing wires with regards to customer communications, etc. ## Copper Discussions - [Mobile App Dev?](https://www.g2.com/discussions/mobile-app-dev) - 1 comment, 2 upvotes - [QUICKBOOKS ONLINE](https://www.g2.com/discussions/4791-quickbooks-online) - 1 comment, 2 upvotes - [Whats the easiest way to save my notes](https://www.g2.com/discussions/whats-the-easiest-way-to-save-my-notes) - 1 comment, 1 upvote - [Copper](https://www.g2.com/discussions/copper) - 1 comment, 1 upvote - [Will Copper ever achieve more Flexibility where a Lead that becomes a Prospect can later be re-classified as just a Lead when the business situation changes for some reason?](https://www.g2.com/discussions/will-copper-ever-achieve-more-flexibility-where-a-lead-that-becomes-a-prospect-can-later-be-re-classified-as-just-a-lead-when-the-business-situation-changes-for-some-reason) - 1 comment, 1 upvote - [View Copper pricing details and edition comparison](https://www.g2.com/products/copper/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+18%3A43%3A58+-0500&secure%5Bsession_id%5D=2d2f7bb4-5f58-4c8c-a603-3a2a91ebc7f4&secure%5Btoken%5D=c038eebc61cb1c8d781ed4f628e95f244c92eebca68b3d14acf441a9bb16c042&format=llm_user) ## Copper Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Copper Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customization** - Custom Fields - Design **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity **Incentives** - Triggers - Commission Calculator - Leaderboards **Additional Functionality** - Embedded Forms - Notifications **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Custom Reports - Dashboards **Generative AI** - AI Text Generation **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Copper Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,051 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,198 reviews)