# Convertway by unicommerce Reviews **Vendor:** Shipway Technology **Category:** [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 ## About Convertway by unicommerce Convertway by Unicommerce is a powerful SMS & WhatsApp automation tool crafted specifically for e-commerce and D2C brands to enhance their marketing and retention strategies. Trusted by 3000+ eCommerce stores and top brands like Dot & Key, Durex, Seiko, etc. It helps you to engage your buyers and drive sales for your business. With gamified features like Spin-to-win, Opt-in forms, and Countdown timers you can effortlessly grow your subscriber base by 10X. Send personalized campaigns with smart segmentations based on customer behavior to improve conversion, Automate & schedule broadcast campaigns using custom templates. Additionally, you can increase your repeat orders with 15+ automated flows, covering everything from cart recovery to customer win-back strategies. Convertway ensures customers are happy and well-informed with real-time order status updates via SMS and WhatsApp. Convertway is an all-in-one solution to acquire, engage, retain, and convert your buyers into loyal customers. ## Convertway by unicommerce Pros & Cons **What users like:** - Users value the **customer support** of Convertway, appreciating assistance when everything functions correctly. (1 reviews) - Users valued the **helpful support** from Convertway, appreciating its reliability until recent bugs impacted their experience. (1 reviews) **What users dislike:** - Users are frustrated by the **poor customer support** , which fails to address financial issues effectively and timely. (1 reviews) - Users often experience **costly software bugs** that hinder platform stability and complicate support for financial issues. (1 reviews) - Users report frequent **software glitches** that lead to costly issues and hinder efficient customer support resolutions. (1 reviews) ## Convertway by unicommerce Reviews ### 1. Used to be great, now it's just costing me money **Rating:** 0.5/5.0 stars **Reviewed by:** Manan U. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Convertway by unicommerce?** I used Convert Way for 1.5 years and honestly loved it. Everything just worked, and the support was good. But for the last two months, it's been awful. The app is full of bugs, and it's costing my business a lot of money. The worst part? A bug secretly switched my approved "Utility" COD confirmation flow to some random "Marketing" template. I've been overcharged on who-knows-how-many messages, and I only found out by accident. I told support about this critical issue a MONTH ago. Their final answer? "We can only see 3 months of data." That's no help at all and fixes nothing. I've completely lost trust in them. I can't use a tool that randomly costs me money and has a support team that won't take responsibility. PROVIDE REFUND otherwise I will look for a new provider as my yearly plan is near to expiry. **What do you dislike about Convertway by unicommerce?** Improve platform stability to prevent costly bugs and increase customer support's ability to resolve financial issues **What problems is Convertway by unicommerce solving and how is that benefiting you?** Increaseing revenue in whatsapp commerce ### 2. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Jyoti M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Convertway by unicommerce?** Does what it says. Good for whatsapp marketing and generating leads from website. Whenever there is any issue, the team is proactive in solving it asap. **What do you dislike about Convertway by unicommerce?** Its has its limitations. Sometimes msgs don't reach certain numbers. It is okay for campaigns but not in case of COD order confirmation. Then it has to br donr manually. **What problems is Convertway by unicommerce solving and how is that benefiting you?** Saving my time following up with clients ### 3. This app is not worth it! It is veryyy bad **Rating:** 1.0/5.0 stars **Reviewed by:** Mohamad K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Convertway by unicommerce?** 1- They have nice automated flows built it. 2- In addition to abilty to send WA campaigns. **What do you dislike about Convertway by unicommerce?** 1- Firstly, they don't have an application. Any new notifications from customers will be waiting for you to refresh from the browser, causing delays in customer support. 2- The conversation in WhatsApp is extremely glitchy and not automated. Even when you open the browser, you need to keep refreshing. 3- They claimed to be well-integrated with the Judgeme app and capable of sending WhatsApp messages to collect reviews. However, the link they send does not work, and when you contact their support, they are unhelpful. 4- They abruptly changed the pricing for WhatsApp conversations, even though my subscription ends at the end of the month. They suddenly stopped me from accessing my conversations just because they changed their pricing tiers. 5- This app is complete garbage. Don't fall into this trap. **What problems is Convertway by unicommerce solving and how is that benefiting you?** I used Convertway with the intention of using it as a WhatsApp marketing channel. Unfortunately, they fell well short of expectations. They lack critical features such as an application and reliable customer support in addition to changing plans abruptly in the middle of customer subscription month. ### 4. Review on the Convert Way App for Shopify E-commerce Store **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Convertway by unicommerce?** The ConvertWay is a very nice application for Whatsapp & SMS Marketing. This app has really helped me to take my brand of Artsifee to the next level & I recommend this app to all online sellers based on Shopify or other webstores for their Whatsapp & SMS marketing. The team is very supportive & always responsive to all our queries on time. **What do you dislike about Convertway by unicommerce?** UI needs to be improved and they should come up with a fixed plan rather than changing it to frequently. **What problems is Convertway by unicommerce solving and how is that benefiting you?** Helping me connect with my client in an easier and faster way. ### 5. Thank you for the service **Rating:** 4.0/5.0 stars **Reviewed by:** VK K. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Convertway by unicommerce?** Godd service, and help minded people easy to access **What do you dislike about Convertway by unicommerce?** plan is bit costly and campaign options messages are not customisable **What problems is Convertway by unicommerce solving and how is that benefiting you?** campaign running issues ### 6. "Game-Changer for Recovering Abandoned Carts!" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Convertway by unicommerce?** Convertway has been a game-changer for our business! The app is incredibly user-friendly and has streamlined many of our processes, saving us time and effort. Thanks to Convertway, we're recovering ₹6 lakhs in abandoned carts every month, significantly boosting our revenue. I highly recommend Convertway to all D2C brands looking to enhance their sales and automate their workflows." **What do you dislike about Convertway by unicommerce?** Nothing really to dislike about Convertway **What problems is Convertway by unicommerce solving and how is that benefiting you?** Recovering abandoned carts ### 7. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Anjuma S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convertway by unicommerce?** Using Convertway has significantly improved our lead management and conversion tracking. The platform offers a comprehensive suite of tools that are both user-friendly and highly effective. Our team has benefited from the detailed reporting and analytics, which have helped us make informed decisions and optimize our campaigns. The only minor drawback was a slight learning curve at the beginning, but the support team was always available to help us navigate any challenges. Overall, Convertway is an excellent investment for any business looking to enhance its conversion processes. **What do you dislike about Convertway by unicommerce?** Nothing as such, has been faced recently while using... **What problems is Convertway by unicommerce solving and how is that benefiting you?** Whatsapp Campaign ### 8. Best app for whatsapp marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convertway by unicommerce?** It has all the useful features and the team is really supportive, they help me with all the setup even though I had the basic plan. **What do you dislike about Convertway by unicommerce?** I dont like the interface, it can be much better. **What problems is Convertway by unicommerce solving and how is that benefiting you?** I helped me in sending bulk whatsapp messages to almost 5k phone numbers, it also helps in sending order updates to all the customers. ### 9. #bestapplicaion for Whatsapp & SmS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Convertway by unicommerce?** Their User friendly Interface Campain Guidence by Account Managers **What do you dislike about Convertway by unicommerce?** All my issues are resolved on priority ; nothing to dislike here **What problems is Convertway by unicommerce solving and how is that benefiting you?** They helped me to connect with my costomer very effectively ### 10. Its the best app i find for whatsapp & sms marketing **Rating:** 5.0/5.0 stars **Reviewed by:** nikhil g. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Convertway by unicommerce?** Their Key Account Managers are best They are too experiensed **What do you dislike about Convertway by unicommerce?** Nothing much Sometime faced issues with meta or shopify **What problems is Convertway by unicommerce solving and how is that benefiting you?** they solved problem of user engagements ### 11. Save yourself some time and download this app for all your whatsapp and sms marketing needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Namrata A. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Convertway by unicommerce?** Convert way has every single featured you need to reach out to your customers - abandoned cart, customer win back, campaigns - you name it. And the best part? They have SMS too! So you don`t have to get a separate app for SMS marketing. **What do you dislike about Convertway by unicommerce?** I have been using it for more than a month. There is nothing I have come across that I dislike about it. **What problems is Convertway by unicommerce solving and how is that benefiting you?** Convert Way helps me with customer outreach so easily and automatically. I just set up the templates and let them do their magic. We can convert so many of our acquired customers using a fraction of the costs compared to paid marketing campaigns. ### 12. The most affordable whatsapp marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** siddhant a. | Marketing head, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Convertway by unicommerce?** It offers tons of features. Your entire customer outreach is taken care of so easily with just this one simple app. Install it and let it work on autopilot. It's prices are way better than its competitors **What do you dislike about Convertway by unicommerce?** They have a minimum recharge value of 30 USD. I wish they could reduce it to 10 USD foor small businesses. **What problems is Convertway by unicommerce solving and how is that benefiting you?** The convert way helps us with all the customer marketing needs. From abandoned cart, customer winback, transactional email and even broadcast campaigns , it takes care of everything. - [View Convertway by unicommerce pricing details and edition comparison](https://www.g2.com/products/convertway-by-unicommerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+16%3A31%3A05+-0500&secure%5Bsession_id%5D=26609f10-214f-4cc2-bb6b-13a8684ab7a1&secure%5Btoken%5D=72444deb1dde81d76f55f72672682be0f5f1b5ed605a66df25699b2851aa7ba1&format=llm_user) ## Convertway by unicommerce Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Content** - Types - Migration - UGC **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Omnichannel - Personalization - Conversational Commerce **Social Shopping** - Promotions **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Analytics** - Product Insights - Social Listening - Campaigns **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Convertway by unicommerce Alternatives - [Omnisend](https://www.g2.com/products/omnisend/reviews) - 4.6/5.0 (1,141 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,219 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews)