It’s easy to use and the interface is clear. Creating and sending contracts was simple. Review collected by and hosted on G2.com.
After several years of using Contractbook, I was charged for a full year of subscription even though I haven't used the platform in months. There was no clear renewal reminder, no prior contact, and above all, no consideration whatsoever when I immediately reached out after being billed.
The customer support team simply referred me to the terms and conditions, with zero flexibility or understanding, despite my long-standing relationship and the fact that I haven't used the service at all. No goodwill gesture, no acknowledgment of the context.
It’s disappointing—if not outright disrespectful—to treat loyal customers this way. When a company chooses to enforce a contract rather than build a lasting relationship based on trust, it says a lot.
If you're considering using Contractbook, be extremely careful with the automatic renewal, because they will show no willingness to understand your situation, even in cases of honest mistakes or non-usage. The contract comes first. The customer comes second. Review collected by and hosted on G2.com.
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