# Como Reviews **Vendor:** Como **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 3.1/5.0 **Total Reviews:** 5 ## About Como Como gives you the technology behind the online giants with an end-to-end customer engagement platform inside your POS. ## Como Reviews ### 1. Not as good as the reviews claim **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Como?** The best part of Como is the extensive reporting options and multitude of different campaigns that you can run. There is a lot of flexibility in the combinations you can run in both reporting metrics and campaign setup / audiences. **What do you dislike about Como?** Information is never forthcoming. We only find out we can't do something after trying to do it and getting told it won't work. Most of the time we are trying to work out how to do things on our own which means a lot of lag time whilst we wait for a response from overseas. There are no resource documents such as FAQ's pre onboarding, meaning we had to ask a lot of questions to sales about platform functionality before knowing whether it would be suitable. Turns out Como has most of the features it's rivals have, just without good UI or UX. There were no upfront conversations about additional costs (such as extra charges for expiry and tier scripts, and automated reporting) so prepare for the platform to cost more than the advertised subscription rate. The biggest disappointment has been the lack of urgency and response for technical issues. Whilst Como do a good job of keeping the actual platform up and running (with very few outages) there have been at least half a dozen times that campaigns, rules or points haven't worked as expected and rather than this being fixed / resolved promptly, in some instance it has taken weeks for this to be fixed, despite customers being impacted and us emailing daily. This was particularly disappointing, as we did a lot of research on customer satisfaction before choosing to go with Como - a key reason why I'm writing this review, so others can go in with eyes wide open. There is very little consideration of UX for both clients and customers. The platform feels like it was built by a data analyst (and as such the reporting options are incredible) but without any consideration on how a marketer might need to use it, or what UI might be best for a customer. Campaign setup and reporting takes longer than it should due to some processes being laboured and clunky. There are lots of things that can go wrong with reporting and campaign setup, which aren't flagged in the platform or by CSM's, meaning you need 3 - 6 months of use before you'll feel comfortable with what each reporting metric means and how to set up campaigns without any issues. **What problems is Como solving and how is that benefiting you?** Lots of good campaign options for customers, and the ability to segment and target members easily. We also wanted access to good reporting, which Como definitely offers once you have learned the intricacies of the setup and metric attributes. In built white label app much cheaper and quicker than building an app of our own. ### 2. Fine demo, want to know more **Rating:** 3.5/5.0 stars **Reviewed by:** Marek T. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Como?** Nice GUI, looks like it's easy to use and it is well designed. **What do you dislike about Como?** I'm not sure it suits my needs. We had a demo of Como with my fellow coffee-shop owner and we're not sure it will help us. **Recommendations to others considering Como:** If you're interested in such service, you can schedule a demo with them. **What problems is Como solving and how is that benefiting you?** It looks like it can be helpful, but probably for bigger businesses that the small, local one. ### 3. easy and simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Como?** the basic functhions are easy to work with and simple to understand **What do you dislike about Como?** i wish ther was a way to find my customers by using part of thire phone number **What problems is Como solving and how is that benefiting you?** i can analize when are the rush hours and who are my best customers ### 4. Create Your Own Stunning App With Como! **Rating:** 5.0/5.0 stars **Reviewed by:** Dedra A. | Music Artist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Como?** i love the ease of use while building my app for my online business. There are lots of features and you can personalize it any way you want. It also generates the QR code so you can easily circulate your app. With mobile marketing expansion you will have a highly effective digital delivery platform for marketing almost anything over and over again! The graphics are photo quality and look very professional on your mobile devices. It is an easy platform to create coupons and other items to attract customers. This feature is built in to the platform. **What do you dislike about Como?** It takes a few minutes to read the instructions on how to compose the app correctly. **Recommendations to others considering Como:** I highly recommend this quality mobile marketing platform. This platform looks like a comparable platform that costs 200% more. **What problems is Como solving and how is that benefiting you?** Marketing reach, mobile marketing platform, repeat business and sales ### 5. Easy to use, but necessarily the best option to create an app **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Como?** It's easy to use and there are a lot of options to apply to the App. It allows for a lot of functions that you can apply to the app. **What do you dislike about Como?** It's a bit cheesy. The functionality is only a mimic of the current content with nothing extremely special about it. I did notice that the Apple How-To does not follow the current way Apple is laid out. I also had issues uploading certificates. **Recommendations to others considering Como:** Update your how-to's **What problems is Como solving and how is that benefiting you?** Our members/customers wanted an app for their phones and devices BUT lots of our functionality doesn't work for their needs and requirements. ## Como Discussions - [What is Como used for?](https://www.g2.com/discussions/what-is-como-used-for) - [View Como pricing details and edition comparison](https://www.g2.com/products/como/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+04%3A49%3A20+-0500&secure%5Bsession_id%5D=55f2a977-bb27-45b2-b3df-d216c8b017b1&secure%5Btoken%5D=dd57d1cee3f27a1b414eab141732afb6ac6d672229b2bc07f3e2f737bc04ed1d&format=llm_user) ## Como Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Como Alternatives - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,219 reviews) - [impact.com](https://www.g2.com/products/impact-com/reviews) - 4.4/5.0 (2,167 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,528 reviews)