--- title: Commusoft Reviews meta_title: 'Commusoft Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how Commusoft works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 41 scale: '5' date_modified: '2026-10-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Commusoft Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Return on Investment

13 months

User Insights

Average based on 41 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Commusoft Reviews (41)

Reviews

Commusoft Reviews (41)

4.8
41 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and excellent customer support, which help streamline job management and invoicing processes. Many find it invaluable for organizing their operations and enhancing efficiency, although some mention that the integration with accounting software can be challenging at times.

Pros & Cons

Generated from real user reviews
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GP
Gemma P.
Health And Safety Coordinator
Small-Business (50 or fewer emp.)
"Job management made easy"
5/5
What do you like best about Commusoft?

Commusoft helps us to manage all of our plumbing and heating works easily. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

It would be nice to be able to transfer tenant addresses when a landlord moves. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Verified User in Civil Engineering
Small-Business (50 or fewer emp.)
"An Essential Part of our Business"
5/5
What do you like best about Commusoft?

This is essential to our business, a superb digital diary Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

i cannot say i dislike anything , its all good Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Commusoft"
5/5
What do you like best about Commusoft?

Easy to use, all of your tools and resources are right there on the platform and always updating itself so you always get a fast and reliable service. We use it everyday for our business and it has never let us down Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Can sometimes be a bit hard to find what you need as there is so much to do with commusoft Review collected by and hosted on G2.com.

SC
Simon C.
Managing Director
Small-Business (50 or fewer emp.)
"Wouldn't be without it"
4.5/5
What do you like best about Commusoft?

The diaries allow us to book work well in advance and trackers / diaries show where engineers are in real time. With estimating and invoicing also integrated, Commusoft combines everything you need which in turn has allowed our company to grow from a team of 3-4 to 10+ now. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

There have been some issues with accounts software integration and it feels this could be upgraded / smoothed out. There good thing about commusoft is there are always updates and it feels like this will become a smoother aspect in time. I'd love for it to allow us to picture invoices and them going straight through to Sage as per other accounting software. Review collected by and hosted on G2.com.

Samantha J.
SJ
Samantha J.
Director - Davidson Heating & Plumbing limited
Small-Business (50 or fewer emp.)
"Amazing software to assist me run our customer service after sales"
5/5
What do you like best about Commusoft?

The customer support is amazing, Very user friendly Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Some of the features I do not use. If I could remove to help other users in our company Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Adaptive Company Software"
5/5
What do you like best about Commusoft?

Easy to use, adaptive software system for the office and engineers. Allows prompt invoicing and easy control of the business. Still discovering the newly developed features. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Nothing, great system. Like everything else prices are on the increase. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Small-Business (50 or fewer emp.)
"Excellent Software Package"
5/5
What do you like best about Commusoft?

The company has been a Commusoft customer for nearly three years. During this time we have gone from strength to strength and been able to grow our operations as a result of the support that the Commusoft field service software has been able to offer both to our engineers in the field and our office based admin staff. We are able to quickly communicate with field staff and turn around our servicing, estimating and invoicing in a fraction of the time our pre Commusoft processes allowed. We aim to continue our association with Commusoft, continue growing the business and taking advantage of the functionality that Commusoft has to offer at real value for money. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Inability to change invoice addresses and add cost lines within estimates Review collected by and hosted on G2.com.

JB
Jonathan B.
Small-Business (50 or fewer emp.)
"Easy-to-use software"
4.5/5
What do you like best about Commusoft?

Diary management is very helpful, makes things easy to manage Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Sometimes the screen is spinning around and you need to refresh the page Review collected by and hosted on G2.com.

CB
Chris B.
Small-Business (50 or fewer emp.)
"The best software out there for organising your business"
5/5
What do you like best about Commusoft?

We have been using Commusoft for many years; the service is outstanding, and it is the best software available for organising our business. The support is also excellent, I would recommend to anyone that wants an exceptional service to manage their business. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Nothing at all, it ticks all the boxes we require as a business. Review collected by and hosted on G2.com.

KK
Kelly K.
Small-Business (50 or fewer emp.)
"Commusoft software experience"
5/5
What do you like best about Commusoft?

Commusoft allows our job flow and diary management to be a simplified process, it is easy to take jobs and plan the diary, move jobs, invoice and take payments on job completion. Easy integration in to our accounting program has cut down a lot of manual entry issues. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

The set-up some of the features can take a lot of set-up time and things like reminders that you can schedule automatically would like to see these more customisable in terms of messages being sent to individual customers. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

<1 month

Return on Investment

13 months

Perceived Cost

$$$$$
Commusoft Comparisons
Commusoft Features
Calendar
Dispatch
Roles
Location
Employee Communication
Behavior Monitoring
Reports
Analytics
Billing & Invoicing