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At a Glance
Market Segments
Small-Business (97.4% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
Contact Us Per Month
Starting at $208.00
Commusoft
Star Rating
(40)4.8 out of 5
Market Segments
Small-Business (97.4% of reviews)
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansService Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Service Fusion has a solid calendar feature rated at 8.5, but Commusoft excels with a rating of 9.2, making it easier for users to manage their schedules effectively.
- Reviewers mention that while Service Fusion's invoicing feature is rated at 8.6, Commusoft significantly outperforms with a score of 9.2, providing a more streamlined and user-friendly invoicing process.
- G2 users highlight that Service Fusion's quality of support is rated at 8.5, but Commusoft shines with a higher rating of 9.5, indicating a more responsive and helpful support team.
- Users on G2 report that Service Fusion's payment processing features, including credit card processing and mobile payments, are rated at 8.1 and 8.3 respectively, while Commusoft offers superior options with higher ratings, enhancing the overall payment experience.
- Reviewers say that Service Fusion's ease of setup is rated at 8.0, which some find challenging, whereas Commusoft's ease of setup is rated at 9.2, making it a more user-friendly option for new users.
- Users report that Service Fusion's product direction is rated at 8.3, indicating some concerns about future updates, while Commusoft's score of 9.6 suggests a strong commitment to continuous improvement and innovation.
Pricing
Entry-Level Pricing
Commusoft
CUSTOMER JOURNEY PLAN
Contact Us
Per Month
For larger businesses that want to elevate their customer journeys
- Every feature included in our All-in-One plan
- Enable customers to easily book their services online
- Empower your scheduling team to book more jobs with route optimization
Service Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Commusoft
Free Trial is available
Service Fusion
No trial information availableRatings
Meets Requirements
9.1
37
8.2
108
Ease of Use
9.2
38
8.5
108
Ease of Setup
9.2
24
7.9
77
Ease of Admin
9.3
20
8.2
75
Quality of Support
9.4
37
8.4
107
Has the product been a good partner in doing business?
9.8
20
8.5
75
Product Direction (% positive)
9.7
35
8.2
109
Features by Category
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Generative AI
8.9
6
7.9
20
9.2
6
7.3
20
Before the Job
9.3
34
8.3
78
9.4
27
8.9
80
9.2
30
8.3
78
9.0
31
8.4
80
On the Job
9.0
29
8.1
78
9.1
30
8.0
79
8.3
24
7.4
59
9.1
26
8.1
73
7.9
24
Feature Not Available
After the Job
8.5
31
7.6
75
8.7
26
7.3
71
9.2
33
8.5
77
8.2
24
7.4
62
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.0
10
Not enough data
7.4
9
Not enough data
7.6
9
Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
10
Analytics
Not enough data
8.0
11
Not enough data
7.8
10
Not enough data
Feature Not Available
Not enough data
8.2
10
Call Routing
Not enough data
7.5
10
Not enough data
8.3
14
Not enough data
7.2
10
Administration
Not enough data
7.6
9
Not enough data
8.5
11
Not enough data
9.2
13
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Commusoft and Service Fusion are categorized as Field Service Management
Unique Categories
Commusoft has no unique categories
Reviews
Reviewers' Company Size
Commusoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
43.6%
Utilities
10.3%
Mechanical or Industrial Engineering
10.3%
Electrical/Electronic Manufacturing
7.7%
Building Materials
5.1%
Other
23.1%
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Discussions
Commusoft has no discussions with answers
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
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