CommunitySuite Features
General Ledger (3)
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Journal Entries
Increases user efficiency by auto-populating based on previously entered information. Schedules future entries. Allows Journal Entries to be uploaded from an external source.
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Tags / Dimensions
Ability to tag all transaction in the general ledger with customizable dimensions, classes, categories, etc. These dimensions should be available on any transaction in any module in the system and available to be reported upon.
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Audit Trail
Automates chronological tracking of transactions that have affected a specific operation, procedure, event or record
Accounts Receivable (1)
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AR Automation
Automation helps the user be more efficient by populating default customer data, setting up systematic payments from clients and automatically matching customer receipts to outstanding transactions.
Accounts Payable (8)
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AP Automation
Steamlines data entry by auto populating recurring or predefined vendor values
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Payment Processing
Ability to manage, track and report on numerous payment types. Customize and automate complex purchase to pay work flow.
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
Purchase Order Management
Create, send, and track purchase orders and their statuses
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Electronic Payments
Electronically collect payments for goods or services
Electronic Payments
Electronically collect payments for goods or services
Credit Card Processing
Accept and process credit card transactions
Administration (6)
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Donor Profiles
Stores donor profiles that track all relevant information, including contact info, solicitor, giving history, and specialized attributes.
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Reporting
Reports on any designated segmentation of donor information and/or gift history, and analyzes year over year trends.
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Templates
Provides standard templates for letters and emails and/or allows users to create their own.
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Customization
Creates custom fields to track information about donors or gifts that is specific to an organization.
Ad hoc Reporting
Generate one-off reports that meet information requirements
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Donor Management (18)
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Moves Management
Tracks action steps and notes for each prospective donor in the donor pipeline.
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Pledge Tracking
Records gift pledges and updates remaining amount based on installments.
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E-Document Storage
Allows electronic files to be uploaded and stored within donor profiles.
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Acknowledgments & Communications
Generates acknowledgment letters for donations, and supports e-mail and letter mailing communication with donors.
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Donor Management
Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
Receipt Management
Upload, track, and submit receipts in a central database
Email Management
Manage, store and organize emails within the system or via third-party apps
Volunteer Management
Manage volunteer information and direct volunteer resources
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Gift Matching Management
Ability to match gifts through the system
Event Management
Schedule and manage the logistics of activities and other gatherings
Grant Management
Monitor application statuses, proposals and award funds
Attendance Management
Manage attendance for classes, shifts, meetings, or events
Contact Management
Manage, organize, and store contact information
Pledge Management
Track commitments to donate in the future
Forms Management
Store, manage and track all forms in a centralized location
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Interoperability (5)
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Event Tracking
Stores event registration and ticketing information collected through online forms or manual data entry.
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Gift Tracking
Downloads gift information from integrated fundraising tools into donor profiles.
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Fund Accounting
Designates restricted and unrestricted revenue and either integrates with accounting software or generates accounting reports for reconciliation.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Donation Tracking
Track and view detailed financial donation history made by contacts and members
Constituent Management (3)
Constituent Profiles
Creates unique profiles for constituents--such as donors, volunteers, or members--to store relevant information, and categorize individuals with customizable attributes.
Online Portal
Allows constituents to create an online account to engage with the organization, such as updating contact information, managing memberships, or signing up for marketing and event reminders.
Donor Communications
Enables gift acknowledgment and letter and electronic communications with constituents.
Marketing Automation (15)
Email Marketing
Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing, and auto-responders.
Lead Management
Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.
Campaign Management
Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Email Management
Manage, store and organize emails within the system or via third-party apps
Committee Management
Manage a group of members established for coordinating plans, programs, or other initiatives
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Donor Management
Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
Volunteer Management
Manage volunteer information and direct volunteer resources
Contact Management
Manage, organize, and store contact information
Fundraising Management
Activities related to raising money for a specific cause
Task Management
Create, manage and track all task activities and progression
Forms Management
Store, manage and track all forms in a centralized location
Membership Management
Database of members to track personal information of individuals and families
Workflow Management
Create, design and manage workflows for repetitive tasks
Workflow Automation (3)
Donor Prospecting
Automates activities and reminders for each of your prospects to help move them along the donor pipeline.
Data Entry
Simplifies data entry tasks by pulling relevant data from other sources and automatically updates existing records, or generates new records.
Task Delegation
Establishes task assignments for individual staff members that alert as prerequisite tasks are completed.
Reporting & Analytics (5)
Reporting
Enables reporting of all data contained within the system. Allows for standard reports as well as the ability to create customs reports.
Dashboards
Displays a customizable graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs)
Automated Reports
Allows users to schedule automated reports to be pulled at a specified day and time.
Summary Reports
Customizable Reports
Alter the layout and content of reports
Integrations (4)
Accounting
Provides fund accounting support to track payments receivable and pending.
Fundraising
Supports online donation and event registration processing and imports fundraising data into records.
Sales POS
Aggregates on-site and online sales transactions to track in constituent profiles and to assist with account reconciliation.
Event Management
Schedule and manage the logistics of activities and other gatherings
Agentic AI - Nonprofit CRM (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Accounting Integration
Integrate with a third-party accounting system
Website Integration
Seamlessly integrates with 3rd party websites
Additional Functionality (108)
Real-Time Data
Receive data and information in real time
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Budgeting/Forecasting
Create budgets based on historical data and future projections
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Receipt Management
Upload, track, and submit receipts in a central database
Financial Reporting
Generate reports to assess the financial performance of an organization
Partnership Accounting
General Ledger
Centralized accounting record which tracks all financial transactions
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Recurring Giving
Manage and track recurring gifts
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Customizable Reports
Alter the layout and content of reports
Donation Tracking
Track and view detailed financial donation history made by contacts and members
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Expense Tracking
Monitor and record expenses such as purchases or charges incurred
Accounts Receivable
Track outstanding invoices and the money owed from clients
Check Printing
Print paychecks issued to confirm payment of wages or salary
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Cash Management
Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances
Chart of Accounts
A financial statement that lists a company's accounts and details the account type and balance
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Financial Analysis
Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
Revenue Recognition
An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.
API
Application programming interface that allows for integration with other systems/databases
Real-Time Reporting
Active reporting of data and metrics
Bank Reconciliation
Compare and match accounting/financial records with corresponding bank statements
Fund Management
Manage allocation and performance of financial assets
Multi-Currency
Manage and handle various international currencies
Grant Management
Monitor application statuses, proposals and award funds
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Accounts Payable
Track money owed to a company's creditors/suppliers
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Fixed Asset Management
Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Donor Management
Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach
Income & Balance Sheet
A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time
Mobile Access
Access software remotely via mobile devices
Tax Management
Implementation of various strategies to manage tax obligations via planning and maintaining compliance
Activity Tracking
Track and document all activities across devices, networks, and other systems
Workflow Management
Create, design and manage workflows for repetitive tasks
Fund Accounting
Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability)
Profit/Loss Statement
A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Project Accounting
Manage and track financials on a project-to-project basis
Sales Tax Management
Calculation of consumption tax imposed on the sale of goods/services
Contact Management
Manage, organize, and store contact information
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
For Nonprofits
Software specialized for non-profit organizations
Accounting Integration
Integrate with a third-party accounting system
Online Giving
Outlet for members and visitors to submit donations electronically
Summary Reports
Mobile Access
Access software remotely via mobile devices
Email Marketing
Create and send email blasts/campaigns
Customizable Forms
Customize contracts and forms to collect specific information
Customizable Branding
Add customized logos and colors to align with company branding
Historical Trend Analysis
Review data from past periods to reveal recurring tendencies
API
Application programming interface that allows for integration with other systems/databases
Recurring Giving
Manage and track recurring gifts
Customizable Fields
Customize data fields to support various needs and use cases
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
For Nonprofits
Software specialized for non-profit organizations
Recurring/Subscription Billing
Automated process of charging customers at regular intervals for repeated access or use of a product or service
Mobile Giving
Ability to make a donation from a mobile device/app
Customizable Reports
Alter the layout and content of reports
Event Ticketing
Manage tickets for specific events
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Campaign Planning
Plan and strategize marketing campaigns
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Personalization
Adjust communications based on previous interactions or personal preferences
Credit Card Processing
Accept and process credit card transactions
Payment Processing
Accept, record, and reconcile financial transactions
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Import/Export
Import and export data to and from software applications
Donation Tracking
Track and view detailed financial donation history made by contacts and members
Data Import/Export
Import and export data to and from software applications
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Task Scheduling
Track and manage the scheduling of tasks
Email Templates
Pre-made examples and templates for emails
API
Application programming interface that allows for integration with other systems/databases
For Nonprofits
Software specialized for non-profit organizations
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Customizable Fields
Customize data fields to support various needs and use cases
Email Tracking
Track delivered, received, and opened emails
Interaction Tracking
Track interaction history by documenting conversations for contacts
Activity Tracking
Track and document all activities across devices, networks, and other systems
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Campaign Planning
Plan and strategize marketing campaigns
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Document Storage
Store and organize documents in a centralized system
Mobile Access
Access software remotely via mobile devices
Campaign Segmentation
Group campaigns by project, client, or campaign for better management.
Customizable Forms
Customize contracts and forms to collect specific information
Electronic Payments
Electronically collect payments for goods or services
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Credit Card Processing
Accept and process credit card transactions
Web Forms
Web form that allows users to enter data that is sent and processed for different reasons
