--- title: Command|Link Reviews meta\_title: 'Command|Link Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Command|Link works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Command|Link Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Command|Link but has limited features. Are you part of the Command|Link team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the phone Analyze and control bandwidth traffic by application, port, IP, and or protocol. Enable real-time, dynamic, and pre-scheduled bandwidth modifications as often as you like. Direct communication with your tier 3 engineering POD, enabling you to scale your IT infrastructure without headcount and especially without headaches Deliver high-quality services proactively and at scale with real-time analytics and reports If you need access to third party apps like ServiceNow, the CommandLink API enables streaming push and pull functions with any API enabled app. * * * Seller [CommandLink](https://www.g2.com/sellers/commandlink) Discussions [Command|Link Community](https://www.g2.com/products/command-link/discuss) Overview by Justin Chugg Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months [ View More Pricing Information ](https://www.g2.com/products/command-link/pricing) ## Top-Rated Alternatives [ ![CrowdStrike Falcon Endpoint Protection Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ ![ESET PROTECT](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ESET PROTECT") ESET PROTECT 4.6/5(1,003) ](https://www.g2.com/products/eset-protect/reviews) [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,675) ](https://www.g2.com/products/clickup/reviews) [ View All Alternatives ](https://www.g2.com/products/command-link/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Korbyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Korbyn B.") KB Korbyn B. Information Support Specialist III Mid-Market (51-1000 emp.) 4/29/2026 "CommandLink Delivers Responsive Support, Strong SLAs, and a User-Friendly Portal" 4.5/5 What do you like best about Command|Link? CommandLink is consistently responsive, whether they’re helping me get a new account set up or circling back on a support ticket. Their ability to meet SLAs feels truly top-tier. Depending on which CommandLink tier you select for each site, you can turn on a broad range of integrations to fit what you need. On top of that, they provide their own NOC monitoring for potential threats, which means I don’t have to keep my eyes on everything all the time. The portal for CommandLink is very helpful as it is user friendly and can both provide a high-level overview or detailed statistics of a site. Review collected by and hosted on G2.com. What do you dislike about Command|Link? CommandLink is a well-run company, and I have yet to have a bad interaction with them. My only real concern is the cost. The pricing isn’t bad at all for the monitoring aspect, but as you add more tools and integrations, you’ll start to see the overall cost of the service creep up. That said, you’re also paying for other people’s time and resources to help secure your network. So depending on what you include in your platform, it may end up being comparable to hiring someone in-house. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? CommandLink lets us know when a site is down. For the sites where we control the ISP, CommandLink also works directly with them to find out why the site is down, coordinate with their support team to resolve it, and keep us informed with any and all updates along the way. Along those same lines, when we’re having issues with a site, I’ve had a good experience reaching out to their support team and getting a call back almost immediately to help diagnose the issue as a “second set of eyes.” Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matthew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew F.") MF Matthew F. IT Associate Mid-Market (51-1000 emp.) 5/13/2026 "Effortless Onboarding, Great Service Team, and Major Cost Savings." 5/5 What do you like best about Command|Link? Onboarding new services was a breeze. The service portal is was built with intent and the features allow us have a great overview of our services and their health. Review collected by and hosted on G2.com. What do you dislike about Command|Link? There is a lot of information in the service portal for each connection, some of it was missing when we added a new service but it was quickly fixed. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? We previously had a mix of connections through different vendors and the pricing was all over the place. CommandLink has simplified all of that for us and the pricing was way better than other vendors we've dealt with. We also no longer have to deal with the service provider companies directly, as CommandLink handles that for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SC Stephen C. Director of Technology Mid-Market (51-1000 emp.) 11/14/2025 "The Most Reliable Service and Support Model I’ve Used" 5/5 What do you like best about Command|Link? Their service and support model truly stands out as top tier. Command Link approaches the relationship more like a partner than a typical carrier. Whenever an issue arises, I’m not left waiting in a generic support queue, they respond quickly, communicate transparently, and remain engaged until the problem is fully resolved. The account team is both hands-on and highly responsive, showing a level of proactivity that’s uncommon in this industry. Having a dedicated team that understands our environment and addresses issues directly, without shifting blame, has significantly reduced the operational friction I used to deal with. Review collected by and hosted on G2.com. What do you dislike about Command|Link? The main shortcoming is the restricted control available for managed APs and switches via the website. While visibility is adequate, the platform lacks the detailed configuration options and granular management capabilities that are typically necessary for daily network operations. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? Command Link simplifies the entire connectivity stack across our multi-site clinics. Instead of juggling different carriers, invoices, and support portals for each location, everything is consolidated into one platform with clear, easy-to-understand billing. Their team owns issues end to end with no carrier handoffs, which is critical when a clinic’s uptime directly impacts patient workflows, telehealth sessions, and EHR access. The result is faster resolution, less administrative overhead, and consistent support across all locations. Command Link delivers predictable performance and frees up my time to focus on higher-value IT work rather than vendor coordination. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Sumit B. Network Analyst Mid-Market (51-1000 emp.) 1/28/2026 "Lightning-Fast Ticket Responses and Hands-On Support" 5/5 What do you like best about Command|Link? The reason I’m giving 10 points to Command Link, and what I like best about them, is the response time we get on our tickets. They always respond quickly. And if we aren’t able to solve the problem through email, they’re always ready to jump on a Teams call or a phone call to help get it resolved. Review collected by and hosted on G2.com. What do you dislike about Command|Link? They could improve the GUI for their portal, as it looks a little outdated. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? They are our MSP for network integration and security. They follow cybersecurity best practices, which allows us as a company to focus on other priorities. As a result, they save us time while keeping us secure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KW Kristy W. Vice President, IT Business Management and Enterprise Indirect Spend Enterprise (\> 1000 emp.) 1/21/2026 "World-Class Partnership That Meets All Our Needs" 5/5 What do you like best about Command|Link? CommandLink has a strong structure that supports not only our current needs, but our future needs as well. We have dedicated resources on both sides, which makes us more efficient and allows us to move faster and more accurately for our customers. Overall, they perform at a world-class level. Review collected by and hosted on G2.com. What do you dislike about Command|Link? To date, we haven’t found anything to dislike. From the very start of our partnership, they’ve consistently been able to meet all of our needs. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? Before partnering with CommandLink, we were working with 50 different ISP vendors, which significantly impacted our operations through vendor management overhead, higher costs, troubleshooting challenges, performance monitoring issues, and added administrative burden. In just over a year, we consolidated more than 130 sites and delivered not only additional bandwidth, but also reduced costs. We were also able to add secondary circuits at 54 sites where we previously hadn’t been able to. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JA Jermaine A. Director of integration services Enterprise (\> 1000 emp.) 1/13/2026 "Reliable ISP Account Management with Real-Time Alerts and SLA-Exceeding Support" 5/5 What do you like best about Command|Link? We were looking for a reliable way to manage multiple ISP accounts, and Command Link provided the perfect solution. They’re an easy company to work with, always collaborative, and quick to help resolve any challenges that come up. Their engineering team consistently follows—and often exceeds—our SLA expectations. The real-time alerts for site connectivity issues have been a huge plus for our operations. Thanks, Command Link! Review collected by and hosted on G2.com. What do you dislike about Command|Link? N/A - Command link has been great. We dont have anything currently that we dislike. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? Manage multiple ISP accounts into one platform and monitoring branch site locations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MH Mike H. Network Administrator Enterprise (\> 1000 emp.) 2/27/2026 "A Great Admin Portal Backed by a Responsive, Supportive Team" 5/5 What do you like best about Command|Link? Let's start with the portal- its a great tool to have as an administrator. The team is responsive, supportive and helpful. Review collected by and hosted on G2.com. What do you dislike about Command|Link? Nothing at this time. If there were any issues or dislikes, they would have been addressed and resolved. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? Dealing with ISP's trying to get the best possible circuit in our centers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SL Shelly L. Senior Analyst, Telecom Services Enterprise (\> 1000 emp.) 1/20/2026 "CommandLink Is a Game Changer: Seamless, One-Place Access Across Departments" 5/5 What do you like best about Command|Link? The CommankLink platform is a game changer. It allows several of our departments to access and review our services in ONE PLACE. Review collected by and hosted on G2.com. What do you dislike about Command|Link? There is nothing I dislike about CommandLink. The process from start to finish works flawlessly. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? CommandLink is our one stop shop. We don't need to reach out to several aggregators or carriers to request services. CommandLink does all the work for us! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DA Dan A. IT Director Mid-Market (51-1000 emp.) 1/15/2026 "Top-Notch Support Experience" 5/5 What do you like best about Command|Link? The support it top notch and they always meet the SLA. Review collected by and hosted on G2.com. What do you dislike about Command|Link? There is nothing that I can say I dislike. Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? We went from 10 different bills down to 1 bill for all of our interent circuits for all our locations. Also whenever there is an issue with one of the carriers I open a ticket with commandlink and they deal with the carrier directly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/16/2025 "Seamless Implementation and Outstanding Support with CommandLink so Far" 4/5 What do you like best about Command|Link? CommandLink simplified our implementation process by eliminating the need to manage separate contracts with each of our ISPs. Their support has also been excellent; they respond promptly to support events and automatically open tickets when necessary. I am eager to continue working with them in the long term and to gain even more value from their services. Review collected by and hosted on G2.com. What do you dislike about Command|Link? One minor issue I've encountered is that the subject lines of the automated alert emails are not very well optimized. They currently start with 'CommandLink Service Alert: Location Bandwidth|Link 500M/20M Cable Broadband Internet:', which occupies most of the visible space on a mobile device. As a result, the important 'Ping Up' or 'Ping Down' status is only visible at the very end. It would make more sense to have the Location and Ping Status at the beginning of the subject line, so it's easier to immediately understand the purpose of the alert. That said, I want to emphasize that this is a small issue—everything else has been excellent! Review collected by and hosted on G2.com. What problems is Command|Link solving and how is that benefiting you? They handle the routine aspects of our interactions with ISPs, which really helps to eliminate the hassle of dealing with billing and technical support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/command-link/pricing) ##### ##### Command|Link Features Service Desk Help Desk Functionality Ticketing System Alerting [ View More Features ](https://www.g2.com/products/command-link/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Managed Detection and Response (MDR)](https://www.g2.com/categories/managed-detection-and-response-mdr)[Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Managed Detection and Response (MDR)](https://www.g2.com/categories/managed-detection-and-response-mdr)[Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms)[Security Information and Event Management (SIEM)](https://www.g2.com/categories/security-information-and-event-management-siem)[Business VPN](https://www.g2.com/categories/business-vpn)[Network Detection and Response (NDR)](https://www.g2.com/categories/network-detection-and-response-ndr)[Secure Service Edge (SSE) Solutions](https://www.g2.com/categories/secure-service-edge-sse-solutions)[SD-WAN](https://www.g2.com/categories/sd-wan)[Secure Access Service Edge (SASE) Platforms](https://www.g2.com/categories/secure-access-service-edge-sase-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which consumer insights software is the most accurate for tracking changing customer preferences across multiple countries for a brand managing research across several markets simultaneously?](https://www.g2.com/discussions/which-consumer-insights-software-is-the-most-accurate-for-tracking-changing-customer-preferences-across-multiple-countries-for-a-brand-managing-research-across-several-markets-simultaneously%20)[Which PR analytics platforms make it genuinely easy to build weekly or monthly reports for executives without spending half a day pulling data from multiple sources?](https://www.g2.com/discussions/which-pr-analytics-platforms-make-it-genuinely-easy-to-build-weekly-or-monthly-reports-for-executives-without-spending-half-a-day-pulling-data-from-multiple-sources)[Top-rated recruiting CRM platforms for enterprise hiring](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring) [Best AI platforms for producing short-form videos](https://www.g2.com/discussions/what-s-the-best-ai-video-tool-for-creating-short-form-content-fast)[Which lifestyle spending account platforms avoid vendor lock-in while supporting custom workflows and team-specific processes?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-avoid-vendor-lock-in-while-supporting-custom-workflows-and-team-specific-processes)[Pros and Cons Details](https://www.g2.com/products/command-link/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)