Command|Link Reviews & Product Details

Their service and support model truly stands out as top tier. Command Link approaches the relationship more like a partner than a typical carrier. Whenever an issue arises, I’m not left waiting in a generic support queue, they respond quickly, communicate transparently, and remain engaged until the problem is fully resolved. The account team is both hands-on and highly responsive, showing a level of proactivity that’s uncommon in this industry. Having a dedicated team that understands our environment and addresses issues directly, without shifting blame, has significantly reduced the operational friction I used to deal with. Review collected by and hosted on G2.com.

The main shortcoming is the restricted control available for managed APs and switches via the website. While visibility is adequate, the platform lacks the detailed configuration options and granular management capabilities that are typically necessary for daily network operations. Review collected by and hosted on G2.com.

CommandLink simplified our implementation process by eliminating the need to manage separate contracts with each of our ISPs. Their support has also been excellent; they respond promptly to support events and automatically open tickets when necessary. I am eager to continue working with them in the long term and to gain even more value from their services. Review collected by and hosted on G2.com.

One minor issue I've encountered is that the subject lines of the automated alert emails are not very well optimized. They currently start with 'CommandLink Service Alert: Location Bandwidth|Link 500M/20M Cable Broadband Internet:', which occupies most of the visible space on a mobile device. As a result, the important 'Ping Up' or 'Ping Down' status is only visible at the very end. It would make more sense to have the Location and Ping Status at the beginning of the subject line, so it's easier to immediately understand the purpose of the alert. That said, I want to emphasize that this is a small issue—everything else has been excellent! Review collected by and hosted on G2.com.

Onboarding team was fantastic! We had +/- 30 site circuits to move from incumbent vendor to CommandLink and went as flawlessly as possible! Ongoing support and engineering teams catch and alert us of circuit-down states typically faster than the site can report the outage to us! Review collected by and hosted on G2.com.

I have to pay them......? I mean, it's 100% worth the cost.. but that's literally the only "downside" to working with this team! Review collected by and hosted on G2.com.

We can tailor the size of services to meet our business needs. Review collected by and hosted on G2.com.

The company has improved its communication significantly in 2025 which has largely resolved our only dislike of their services. Review collected by and hosted on G2.com.

I appreciate how responsive they are when I have issues with my network. Whether it's a call back or a follow-up, I have been satisfied. Review collected by and hosted on G2.com.

Prior to a call to clear up certain issues, I did find the request for level 1 troubleshooting steps left a lot to be desired. Review collected by and hosted on G2.com.

What I appreciate most about Command|Link is their user portal, as well as the way they assign each customer a dedicated group of technicians. This means you don’t have to deal with a generic 1-800 customer service line. Review collected by and hosted on G2.com.

The only drawback I've encountered with Command|Link is that it doesn't allow you to contact the carrier directly if you ever want or need to address an issue. Review collected by and hosted on G2.com.

The visibility and support for the services I use have been notable. I appreciate being able to easily monitor the services I rely on, and the support provided has generally met my expectations. Review collected by and hosted on G2.com.

All of my colleagues are now familiar with Commandlink because they have been receiving so many awards. HAHA! Review collected by and hosted on G2.com.