Command|Link Reviews & Product Details

CommandLink is consistently responsive, whether they’re helping me get a new account set up or circling back on a support ticket. Their ability to meet SLAs feels truly top-tier. Depending on which CommandLink tier you select for each site, you can turn on a broad range of integrations to fit what you need. On top of that, they provide their own NOC monitoring for potential threats, which means I don’t have to keep my eyes on everything all the time. The portal for CommandLink is very helpful as it is user friendly and can both provide a high-level overview or detailed statistics of a site. Review collected by and hosted on G2.com.

CommandLink is a well-run company, and I have yet to have a bad interaction with them. My only real concern is the cost. The pricing isn’t bad at all for the monitoring aspect, but as you add more tools and integrations, you’ll start to see the overall cost of the service creep up. That said, you’re also paying for other people’s time and resources to help secure your network. So depending on what you include in your platform, it may end up being comparable to hiring someone in-house. Review collected by and hosted on G2.com.

Onboarding new services was a breeze. The service portal is was built with intent and the features allow us have a great overview of our services and their health. Review collected by and hosted on G2.com.

There is a lot of information in the service portal for each connection, some of it was missing when we added a new service but it was quickly fixed. Review collected by and hosted on G2.com.

Their service and support model truly stands out as top tier. Command Link approaches the relationship more like a partner than a typical carrier. Whenever an issue arises, I’m not left waiting in a generic support queue, they respond quickly, communicate transparently, and remain engaged until the problem is fully resolved. The account team is both hands-on and highly responsive, showing a level of proactivity that’s uncommon in this industry. Having a dedicated team that understands our environment and addresses issues directly, without shifting blame, has significantly reduced the operational friction I used to deal with. Review collected by and hosted on G2.com.

The main shortcoming is the restricted control available for managed APs and switches via the website. While visibility is adequate, the platform lacks the detailed configuration options and granular management capabilities that are typically necessary for daily network operations. Review collected by and hosted on G2.com.

The reason I’m giving 10 points to Command Link, and what I like best about them, is the response time we get on our tickets. They always respond quickly. And if we aren’t able to solve the problem through email, they’re always ready to jump on a Teams call or a phone call to help get it resolved. Review collected by and hosted on G2.com.

They could improve the GUI for their portal, as it looks a little outdated. Review collected by and hosted on G2.com.

CommandLink has a strong structure that supports not only our current needs, but our future needs as well. We have dedicated resources on both sides, which makes us more efficient and allows us to move faster and more accurately for our customers. Overall, they perform at a world-class level. Review collected by and hosted on G2.com.

To date, we haven’t found anything to dislike. From the very start of our partnership, they’ve consistently been able to meet all of our needs. Review collected by and hosted on G2.com.

We were looking for a reliable way to manage multiple ISP accounts, and Command Link provided the perfect solution. They’re an easy company to work with, always collaborative, and quick to help resolve any challenges that come up. Their engineering team consistently follows—and often exceeds—our SLA expectations. The real-time alerts for site connectivity issues have been a huge plus for our operations.

Thanks, Command Link! Review collected by and hosted on G2.com.

N/A - Command link has been great. We dont have anything currently that we dislike. Review collected by and hosted on G2.com.

Let's start with the portal- its a great tool to have as an administrator. The team is responsive, supportive and helpful. Review collected by and hosted on G2.com.

Nothing at this time. If there were any issues or dislikes, they would have been addressed and resolved. Review collected by and hosted on G2.com.

The CommankLink platform is a game changer. It allows several of our departments to access and review our services in ONE PLACE. Review collected by and hosted on G2.com.

There is nothing I dislike about CommandLink. The process from start to finish works flawlessly. Review collected by and hosted on G2.com.

The support it top notch and they always meet the SLA. Review collected by and hosted on G2.com.

There is nothing that I can say I dislike. Review collected by and hosted on G2.com.

CommandLink simplified our implementation process by eliminating the need to manage separate contracts with each of our ISPs. Their support has also been excellent; they respond promptly to support events and automatically open tickets when necessary. I am eager to continue working with them in the long term and to gain even more value from their services. Review collected by and hosted on G2.com.

One minor issue I've encountered is that the subject lines of the automated alert emails are not very well optimized. They currently start with 'CommandLink Service Alert: Location Bandwidth|Link 500M/20M Cable Broadband Internet:', which occupies most of the visible space on a mobile device. As a result, the important 'Ping Up' or 'Ping Down' status is only visible at the very end. It would make more sense to have the Location and Ping Status at the beginning of the subject line, so it's easier to immediately understand the purpose of the alert. That said, I want to emphasize that this is a small issue—everything else has been excellent! Review collected by and hosted on G2.com.