Command|Link Features
Usage (8)
Multi-Device Usage
Enables the use of the VPN on multiple Devices.
Multiple Concurrent Connections
Allows use of the VPN on multiple connections at the same time.
Protocol Choices
Enables the user to choose which protocol to use such as OpenVPN or PPTP.
Unlimited Bandwidth
Provides unlimited bandwidth for the user.
No Log Storage
Does not keep logs of user activity.
Varied Server Locations
Provides servers in many different locations.
Unlimited Server Switches
Enables you to switch between servers an unlimited number of times.
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Miscellaneous (4)
Live Customer Support
Provides live customer support.
Open Source Code
Enables the user to view the code used by the VPN.
Multiple Payment Methods
Allows multiple payment methods such as credit card or cryptocurrency.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Network Management (14)
Activity Monitoring
Documents the actions from endpoints within a network. Alerts users of incidents and abnormal activities and documents the access point.
Asset Management
Keeps records of each network asset and its activity. Discovers new assets accessing the network.
Log Management
Provides security information and stores the data in a secure repository for reference.
Network Monitoring
Tracks and makes accessible data on the health of servers and other network components.
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
File Integrity Monitoring
Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud.
Real-Time Monitoring
Active monitoring of systems, applications, or networks
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Policy Management
Create, manage, and track policies and procedures within an organization
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Incident Management (4)
Event Management
Alerts users of incidents and allows users to intervene manually or triggers an automated response.
Automated Response
Reduces time spent remedying issues manually. Resolves common network security incidents quickly.
Incident Reporting
Documents cases of abnormal activity and compromised systems.
Real-Time Reporting
Active reporting of data and metrics
Security Intelligence (5)
Threat Intelligence
Stores information related to common threats and how to resolve them once incidents occur.
Vulnerability Assessment
Analyzes your existing network and IT infrastructure to outline access points that can be easily compromised.
Behavioral Analytics
Track and analyse user behavior within a system or network
Data Examination
Allows users to search databases and incident logs to gain insights on vulnerabilities and incidents.
Real-Time Data
Receive data and information in real time
Administration (21)
Change Management
Tools to track and implement required IT changes in a system.
Asset Management
Tools to organize and manage all IT assets within an organization.
Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
IT Asset Management
Managing inventories and tracking changes to hardware and software configurations
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Task Management
Create, manage and track all task activities and progression
Service Request Management
Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more
Release Management
Planning, scheduling, and overseeing the release of software or system changes into a live or production environment
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Ticket Management
Track, manage, or resolve user requests and IT incidents/issues
Workflow Management
Create, design and manage workflows for repetitive tasks
Problem Management
Identify and solve underlying cause of incident(s), and prevent future incidents from occurring
Incident Management
Manage and track all disruptions and incidents
Contract/License Management
Track, store, and access client contracts or licenses
Support Ticket Management
Allow customers/users to submit support queries and service requests
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Capacity Management
Monitor service demand and performance to plan for adequate resources that meet business needs
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Inventory Management
Track and manage inventory levels to maintain proper supply
Service Desk (4)
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Help Desk
A place for users to submit tickets when they require IT help.
Incident Reports
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Customizable Reports
Alter the layout and content of reports
Functionality (4)
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Ticketing System
Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging
Tracks action-by-action asset performance with machine- or human-readable logs.
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Alerting
Creates alerts when tracked assets encounter errors or performance issues.
Automation
Automates repetitive tasks associated with IT service operations and maintenance.
Management (10)
Reporting
Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console
Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management
Gives administrators control over user privileges and accessibility for IT assets.
Asset Management
Gives administrators control over hardware and software resource allocation and tracking.
Policy Dictation
Controls policies and configurations across business applications and hardware.
Real-Time Reporting
Active reporting of data and metrics
Extensibility
Allows for customized support for hybrid environments
Workflow Automation
Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.
Unified Visibility
Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks.
API
Application programming interface that allows for integration with other systems/databases
Analysis (4)
Incident Reporting
Produces reports detailing trends and vulnerabilities related to their network and infrastructur
Network Visibility
Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks.
Metadata Enrichment
Facilitates Artificial Intelligence (AI) such as Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis.
Metadata Management
Indexes metadata descriptions for easier searching and enhanced insight
Response (3)
Incident Alerts
Gives alerts when incidents arise. Some responses may be automated, but users will still be informed.
Response Orchestration
Integrates additional security tools to automate security and incident response processes.
Response Automation
Reduces time spent remedying issues manually. Resolves common network security incidents quickly
Detection (3)
Multi-Network Monitoring
Provides monitoring capabilities for multiple networks at once.
Asset Discovery
Detect new assets as they enter a network and add them to asset inventory.
Anomaly Detection
Constantly monitors activity related to user behavior and compares activity to benchmarked patterns
Detection & Response (5)
Response Automation
Reduces time spent remedying issues manually. Resolves common network security incidents quickly.
Threat Hunting
Facilitates the proactive search for emerging threats as they target servers, endpoints, and networks.
Rule-Based Detection
Allows administrators to set rules specified to detect issues related to issues such as sensitive data misuse, system misconfiguration, lateral movement, and/or non-compliance.
Real-Time Detection
Constantly monitors system to detect anomalies in real time.
Threat Response
Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
Analytics (3)
Threat Intelligence
Stores information related to common threats and how to resolve them once incidents occur.
Artificial Intelligence & Machine Learning
Facilitates Artificial Intelligence (AI) such as Machine Learning (ML) to enable data ingestion, performance suggestions, and traffic analysis.
Data Collection
Collects information from multiple sources to cross reference and build contextual to correlate intelligence.
Platform Features (7)
24/7 support
Provides 24/7 support to customers with technical questions.
Proactive report alerts
Proactively sends reports or alerts to customers.
Application control
Lets users detect and block applications that are not a security threat.
Proactive threat hunting
Proactively hunts threats.
Rapid response time
Provides rapid reponse time to cyber threats.
Customizeable reports
Provides the ability to customize reports.
Managed Services
Offers MDR as a service.
Automation Capabilities (3)
Automated remediation
Ability to automatically neutralize or eliminate active vulnerabilities.
Automated investigation
Ability to automatically investigate networks and endpoints for threats.
AI Agents
Utilizes AI agents for detection and response tasks.
Components - Secure Access Service Edge (SASE) (5)
Zero Trust Network Access (ZTNA)
Enforces zero trust access rules.
Wide Area Network (WAN)
Integrates wide area network (WAN) capabilities, such as SD-WAN.
Cloud Access Security Broker (CASB)
Enforces security requirements and secures connections with cloud resources.
Secure Web Gateway (SWG)
Prevents unauthorized web domains from entering a network and protects against web-based threats.
Firewall as a Service
Provides cloud-based firewall protection.
Artificial Intelligence - Secure Access Service Edge (SASE) (3)
Predictive Capabilities
Uses predictive analytics to anticipate emerging threats.
Real-Time Threat Detection
Utilizes AI algorithms to identify anomolies and block access to malicious sites.
Automation
Automates common workflows and remediation tasks.
Agentic AI - Security Information and Event Management (SIEM) (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Extended Detection and Response (XDR) Platforms (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Secure Access Service Edge (SASE) Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - IT Service Management (ITSM) Tools (10)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Resource Allocation & Planning
Assign available resources (human and/or non-human) to various projects and tasks
Multi-Language
Manage and support multiple languages
Services - Network Detection and Response (NDR) (1)
Managed Services
Offers managed network detection and response services.
Services - Extended Detection and Response (XDR) (1)
Managed Services
Offers managed detection and response services.
Components - Secure Service Edge (SSE) (4)
Secure Web Gateway (SWG)
Prevents unauthorized web domains from entering a network and protects against web-based threats.
Firewall as a Service
Provides cloud-based firewall protection.
Zero Trust Network Access (ZTNA)
Enforces zero trust access rules.
Cloud Access Security Broker (CASB)
Enforces security requirements and secures connections with cloud resources.
Artificial Intelligence -Secure Service Edge (SSE) (3)
Automation
Automates common workflows and remediation tasks.
Predictive Capabilities
Uses predictive analytics to anticipate emerging threats.
Real-Time Threat Detection
Utilizes AI algorithms to identify anomolies and block access to malicious sites.
Agentic AI - Secure Service Edge (SSE) (4)
Decision Making
Makes informed choices based on available data and objectives.
Autonomous Task Execution
Capability to perform complex tasks without constant human input.
Cross-system Integration
Works across multiple software systems or databases.
Proactive Assistance
Anticipates needs and offers suggestions without prompting.
Additional Functionality (120)
Prioritization
Arrange tasks based on the level of priority or urgency
Service History
Track work performed and resources used for past customers, sites, or assets
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Customizable Forms
Customize contracts and forms to collect specific information
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Service Catalog
Database containing accurate and up-to-date information on all operational services
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Automated Responses
Automatic reply functionality for incoming messages
Customizable Branding
Add customized logos and colors to align with company branding
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Support Ticket Tracking
Track the status of support tickets/escalations as they move through the service queue
Automated Routing
Tickets are automatically assigned to specific agents based on predefined rules
Macros/Templated Responses
Templated responses for responding quickly to recurring support requests
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Fields
Customize data fields to support various needs and use cases
Activity Tracking
Track and document all activities across devices, networks, and other systems
Search
Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.
Alerts/Escalation
System alerts about the need to escalate an issue or request
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Dashboard Creation
Creation and customization of dashboards
Remote Access & Monitoring
Control system behavior and appearance, and access and report on system status/health from a distant location
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Chat/Messaging
Communicate using direct chat or messages within the system
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
DNS Leak Protection
Prevention of DNS leaks that allows ISPs to track internet movements
Web Inspection
API
Application programming interface that allows for integration with other systems/databases
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Multi-Language
Manage and support multiple languages
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Kill Switch
Immediately stop the process from executing
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Policy Management
Create, manage, and track policies and procedures within an organization
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
VPN Tunneling
Creating an encrypted connection between users' devices and a VPN server
No-log VPN
Do not collect and store any data transmitted through the network
Encryption
Convert data into a code for security
Firewalls
Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats
Secure Browsing
Allow or block access to specific domains and individual pages
Mobile Alerts
Notifications via mobile devices
Anonymous Browsing
Users can access websites without revealing their IP addresses
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Single Sign On
Allow users to access multiple services after entering their login credentials once
Secure Login
At least a username and password is required to access the system
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Rules-Based Workflow
Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Ad Blocker
Block or filter online ads
Authentication
Verify the identity of users/devices to enable secure access
Mobile Access
Access software remotely via mobile devices
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
IP Masking
Hiding the end user's IP address and replacing it with a different address
Geo-spoofing
Process of changing the online location or country in order to hide users' real location
Data Storage Management
Manage and store data in a database
Performance Testing
Allows developers to check if their applications/web browsers are running as expected.
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Application Security
Identify and respond to security threats to developed applications
Risk Analysis
Analyze potential risks across the organization
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Data Import/Export
Import and export data to and from software applications
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Prioritization
Arrange tasks based on the level of priority or urgency
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
API
Application programming interface that allows for integration with other systems/databases
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Data Visualization
Graphical representation of data
Mobile Access
Access software remotely via mobile devices
IT Asset Management
Managing inventories and tracking changes to hardware and software configurations
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Data Import/Export
Import and export data to and from software applications
Encryption
Convert data into a code for security
Remediation Management
Identify and orchestrate execution of actions needed to restore systems to optimal conditions
Root Cause Analysis
Identify and analyse the reasons behind accidents
Customization
Create labels for products that contain required information such as colors, sizes, dates, etc.
Workflow Management
Create, design and manage workflows for repetitive tasks
Incident Management
Manage and track all disruptions and incidents
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Behavioral Analytics
Track and analyse user behavior within a system or network
Ransomware Protection
Protects systems from ransomware attacks and mitigates attack risks
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Data Security
Protect sensitive data for digital privacy
Authentication
Verify the identity of users/devices to enable secure access
Firewalls
Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
Cloud Application Security
Identify and respond to security threats to cloud applications
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Analysis Tools
Analyze survey results via statistical testing or crosstabs directly within the software
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Network Scanning
Scanning networks to identify security threats
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
