Home
Leave a Review
Browse
Top Categories
All Categories
Software Categories
Service Categories
Compare Software
Deals
My Profile
Join or Log In
G2 for Business
Close Menu

Skip to Content Skip to Navigation Skip to Navigation

Introducing G2.ai, the future of software buying.Try now

Search for software, category

Software
Services
G2 for Business
Deals
- - Deutsch
  - Français
  - Português
  - Español
  - Italiano
Leave a Review
Join or Log In

Search Software and Services

Choose a language

Deutsch
Français
Português
Español
Italiano

Home
...
Live Chat Software
ClickDesk
ClickDesk Features

Inactive Profile: Need Admin Access?

No one has managed this profile for over a year.
If you work at ClickDesk, reclaim access to make changes.

LiveChat

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

LiveChat

4.5/5

(773)

Visit Website

ClickDesk

Re-claim Profile

Re-claim your company’s G2 profile

This profile hasn’t been active for over a year.
If you work at ClickDesk, you can re-claim it to keep your company’s information up to date and make the most of your G2 presence.

Once approved, you can:

Update your company and product details
Boost your brand's visibility on G2, search and LLMs
Access insights on visitors and competitors
Respond to customer reviews

We’ll verify your work email before granting access.

3.8/5

(48)

3.8 out of 5 stars

How would you rate your experience with ClickDesk?

See all 48 ClickDesk reviews

LiveChat

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

LiveChat

4.5/5

(773)

Visit Website

ClickDesk Reviews

ClickDesk Features

Platform (6)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization: Based on 30 ClickDesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: Integrates with other customer service software to improve support and enhance functionality
Reporting: Based on 16 ClickDesk reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress
Dashboards: Based on 16 ClickDesk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Ticket and Case Management (7)

Ticket Creation User Experience: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket
Ticket Response User Experience: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response
Workflow: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: Based on 18 ClickDesk reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply
SLA Management: As reported in 15 ClickDesk reviews. Offers tools for managing and tracking service-level agreements (SLAs)
Ticket Collaboration: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database: Central repository for account and contact information This feature was mentioned in 17 ClickDesk reviews.

Communication Channels (4)

Customer Portal: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: Based on 18 ClickDesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration: Based on 17 ClickDesk reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Communication (5)

Pop-up Chat: Based on 26 ClickDesk reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications: Based on 27 ClickDesk reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Targeted Emails: As reported in 22 ClickDesk reviews. Sends automated emails to further engage clients and potential clients.
In-App Messaging: Based on 24 ClickDesk reviews. Allows for live chat to be enabled within the app for customer help.
Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them.

Internal Use (6)

Customization: Based on 30 ClickDesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving: Based on 25 ClickDesk reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Lead Development: Based on 24 ClickDesk reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.
Knowledge Base: Based on 24 ClickDesk reviews. Establishes a knowledge base for employee reference during conversations.
Team Inbox: Based on 24 ClickDesk reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles: Based on 26 ClickDesk reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Generative AI (5)

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text-to-Speech: Simulates human-like speech from text inputs.

Agentic AI - Help Desk (3)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting

LiveChat

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

LiveChat

4.5/5

(773)

Visit Website

Top-Rated Alternatives

Zendesk for Customer Service - AC

Zendesk for Customer Service - AC

Freshdesk

LiveChat

View All Alternatives

ClickDesk Comparisons

Zendesk for Customer Service

4.3/5

(6,664)

Freshdesk

4.4/5

(3,610)

Issuetrak

4.1/5

(62)

Categories on G2

Explore More

Leading VoIP services for medium-sized enterprises

Marketing Analytics Software Reviews

Which AI video generator has the best text-to-video capabilities?

Which is the best AI content creation platform for marketers?

Digital Marketing Services in New York

Pros and Cons Details

Leading VoIP services for medium-sized enterprises

Marketing Analytics Software Reviews

Which AI video generator has the best text-to-video capabilities?

Which is the best AI content creation platform for marketers?

Digital Marketing Services in New York

Pros and Cons Details

View Alternatives

ClickDesk

3.8/5

(48)

View Alternatives

G2 Deals
TechBlend
Learning Hub
Software Reviews
Add Your Product/Service
Research Hub
Research Agenda
Compare Software
Technology Glossary
Best Software Companies
Seller Info
AI/LLM Information Page

AI Chatbots Software
CRM Software
Project Management Software
Expense Management Software
Video Conferencing Software
Online Backup Software
E-Commerce Platforms
Accounting Software
ERP Systems
Marketing Automation Software
All Categories

About
Customer Support portal
G2 Gives
Careers
Teams
News
Contact
G2
100 S Wacker Dr
STE 600
Chicago, IL 60606

Community Guidelines
G2 Scoring Methodologies
Terms of Use
Privacy Policy
Your Privacy Choices
Legal
Trust & Security
Cookie Preferences

© 2025 G2.com, Inc. All rights reserved

Hunting for software insights?

With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.

Already have an account? Log in

Already have an account? Log in

or continue with

LinkedIn

Google

Google

By proceeding, you agree to our Terms of Use and Privacy Policy