--- title: ClickDesk Reviews meta_title: 'ClickDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how ClickDesk works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 48 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClickDesk Reviews **Vendor:** ClickDesk **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.8/5.0 **Total Reviews:** 48 ## About ClickDesk Live chat and online engagement. ## ClickDesk Reviews ### 1. Good Chat Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay S. | Marketing Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about ClickDesk?** It is a good chat tool that can be used to handle customer support and even sales over the chat. **What do you dislike about ClickDesk?** There are no updates to the product since a few years. **What problems is ClickDesk solving and how is that benefiting you?** I used this software in my previous organisation and it is good to provide customer supports. It offers audio and video calling using the browser. ### 2. Surpasses the expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas P. | Customer Support Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about ClickDesk?** A lot of options to customize the experience. Very complete kit of features **What do you dislike about ClickDesk?** Their support can be kind of slow sometimes **Recommendations to others considering ClickDesk:** You wont regret trying it **What problems is ClickDesk solving and how is that benefiting you?** Live customer support ### 3. Practical and simple way to work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about ClickDesk?** Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales. **What do you dislike about ClickDesk?** ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while. **What problems is ClickDesk solving and how is that benefiting you?** This tool helps me to communicate with my collagues from everywhere. ### 4. ClickDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Robert W. | Research Scientist, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about ClickDesk?** The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team. **What do you dislike about ClickDesk?** Sometimes is dificultt to understand all sentences. I need a translation from german to Englisch or Polish. **What problems is ClickDesk solving and how is that benefiting you?** A customer consulting ### 5. Click Desk is very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about ClickDesk?** Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles. **What do you dislike about ClickDesk?** For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. **Recommendations to others considering ClickDesk:** his is really due for an update. I'd like to know about their video chat **What problems is ClickDesk solving and how is that benefiting you?** Excellent live support, no help section unfortunately. Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience. ### 6. ClickDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about ClickDesk?** ClickDesk has met all of expectations and I have enjoyed the experience. **What do you dislike about ClickDesk?** At first, it is difficult to understand where everything is and how to navigate certain things. **What problems is ClickDesk solving and how is that benefiting you?** Everything is in one spot and there's no reason to download add ons. ### 7. Meets the needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ClickDesk?** It is very fast and easy to connect daily **What do you dislike about ClickDesk?** It is not the best speed with big groups **What problems is ClickDesk solving and how is that benefiting you?** Better quality of communication system. ### 8. Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about ClickDesk?** No major issues if I had to say anything it would be ease of use. If you want something reliable its great. **What do you dislike about ClickDesk?** Slow sometimes. Like when signing on. Just takes a bit for the ticket procedure if it’s not a “live” problem you are having. **Recommendations to others considering ClickDesk:** Easy to implement-which is great for those who aren’t so technologically savvy **What problems is ClickDesk solving and how is that benefiting you?** Communication issues. Just basic IT communication with clients. IT’s just easier to. Be able to have voice, video, live chat, etc all in one ### 9. Easy to use. Boring interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about ClickDesk?** It is easy to use. You can see what the customer is searching or looking for, location, etc. **What do you dislike about ClickDesk?** The interface is very boring and not attractive at all. **Recommendations to others considering ClickDesk:** It is a bit simple but really helpfull **What problems is ClickDesk solving and how is that benefiting you?** We offer help to people who are searching something on our website ### 10. Simple and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Jami M. | Associate Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about ClickDesk?** Its not difficult to use. It has a simple to learn interface **What do you dislike about ClickDesk?** It can take time to load or have delays. A strong, solid internet hardline is needed **What problems is ClickDesk solving and how is that benefiting you?** Quick chat for troublr shooting issues in filling out forms or answer questions. ### 11. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about ClickDesk?** Quick and easy to use. I really like the simplicity **What do you dislike about ClickDesk?** Not much to disclose I find it easy to use **What problems is ClickDesk solving and how is that benefiting you?** Issues in the app or if we have problems with software ### 12. How I feel. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about ClickDesk?** The availability to agents at such a reasonable price for an awesome product. **What do you dislike about ClickDesk?** I think the interface could stand out more. **Recommendations to others considering ClickDesk:** Yes. You will love it **What problems is ClickDesk solving and how is that benefiting you?** The smooth transition with customers ### 13. ClickDesk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ClickDesk?** I love the integration of the chat software. My company can connect with customers without having to download additional add-ons or programs to my desktop. **What do you dislike about ClickDesk?** I find from my colleagues that sometimes the connection isn’t very quick. They tend to lose connection sometimes when engaging in a conversation. **What problems is ClickDesk solving and how is that benefiting you?** My colleagues are able to communicate with customers quickly and efficiently. I’ve seen that they can also video and live chat to take care of customer issues and concerns extremely fast. ### 14. Usable for all companies **Rating:** 4.0/5.0 stars **Reviewed by:** Abionca J. | Cook, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about ClickDesk?** Never had errors or freezes up. Quick to start up with loading all credentials. **What do you dislike about ClickDesk?** Password. I just hate having to change it. **What problems is ClickDesk solving and how is that benefiting you?** file sorting, way better than excel. ### 15. Live chatting is the best! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about ClickDesk?** I like that you don't have to install any additional programs. This allows you to video chat and live chat. Also love how this allows you to translate words. **What do you dislike about ClickDesk?** You only get a small window of time to respond to an unhappy customer.. and everything is time stamped. **What problems is ClickDesk solving and how is that benefiting you?** More people tend to have better luck with the chats because everyone is too busy for phone calls ### 16. Getting Information to clientas **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about ClickDesk?** This seems like a great new service that can get our clients more information **What do you dislike about ClickDesk?** Just getting to know the serviceand being able to get mre client feedback **Recommendations to others considering ClickDesk:** I would reccommend **What problems is ClickDesk solving and how is that benefiting you?** Access to new clients and ways to improve services for thje clients ### 17. Excellent Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ClickDesk?** Ease of use to handle customer questions and suggestions. **What do you dislike about ClickDesk?** Limited options for basic tier users profiles. **Recommendations to others considering ClickDesk:** Small office **What problems is ClickDesk solving and how is that benefiting you?** Customer Suggestions and tickers work together properly ### 18. It's an affordable help desk with chat integration **Rating:** 4.0/5.0 stars **Reviewed by:** Amethyst Aymie H. | Project Director, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about ClickDesk?** It integrates with Google apps and I like that convenience instead of manually entering in each issue ticket. I also like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey. **What do you dislike about ClickDesk?** The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users. Not by much though. **Recommendations to others considering ClickDesk:** This is great if it's for 1 user or for more than 4 in a team. **What problems is ClickDesk solving and how is that benefiting you?** Keeping all our support tickets in one place while using several different email accounts. ### 19. Simple, Effective and Easy to Deploy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about ClickDesk?** Easy to deploy and manage. Flexible to personalize the virtual attendant pop-up screen. Free for low usage level. Friendly and may be adapted to other languages. **What do you dislike about ClickDesk?** Nothing really. The only thing that may be improved in the future is the mechanism to automatically answer questions during off-line mode. **Recommendations to others considering ClickDesk:** Test it to check if it works for you. Very easy to deploy. **What problems is ClickDesk solving and how is that benefiting you?** Better reception to visitors of our web site, instant conversation via chat to generate leads to our sales team. ## ClickDesk Discussions - [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for) - [View ClickDesk pricing details and edition comparison](https://www.g2.com/products/clickdesk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A22%3A05+-0500&secure%5Bsession_id%5D=f08de92e-3cad-4a98-bcd9-18dcbaeb4769&secure%5Btoken%5D=551e7f331015e9bfea28f8973f7e6a8f6fc79b4d36b1b0084baeee8e657f7735&format=llm_user) ## ClickDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top ClickDesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)