Changi Consulting Reviews & Product Details


What is Changi Consulting?

Changi Consulting focuses on organizational strategy, sales automation, marketing and campaign management, business process re-engineering, change management, and customer support.

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Changi Consulting Profile Details

Changi Consulting Profile Details

Vendor
Changi Consulting
Company Website
Year Founded
2010
HQ Location
Houston, TX
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
28
Twitter
@ChangiSuccess
Twitter Followers
42
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Changi Consulting Reviews

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1-12 of 12 total Changi Consulting reviews

Changi Consulting Reviews

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1-12 of 12 total Changi Consulting reviews
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Group Information Technology Manager
Luxury Goods & Jewelry
Mid-Market
(201-500 employees)
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"A great Passionate team with Domain and process expertise,Adaptability and creativity"

Describe the project or task the provider helped with:

I Must say this was one of the smooth and best implementation we ever had, the biggest challenges in an implementation is where there is an integration required , we have integrated Microsoft AX2012 with Salesforce. all thanks goes to Changi team .

Same with any implementation we have faced may challenges and bottlenecks , with vast experience and good intel of the systems and process Changi team made it easy for us.

What do you like best?

Entire project was planned and managed according the industry standards, every week Changi made it mandatory to do a meeting to update everyone about project status and warn the team if there is any issue they foresee .

I should also mention the team spirt they have and the level of professionalism , I have not seen a team who is passionate about what they are do . I would like to congratulate and extend my gratitude to Mr.Ghassan, Shraddha, Khaled and other team members who put their soul in this project.

What do you dislike?

There was nothing we disliked in this project execution

Recommendations to others considering the provider:

I would like to recommend this team to everyone who wants to implement SF in their organization because of their knowledge ,commitment,transperency and mostly passionate group of People

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PC
Enterprise
(1001-5000 employees)
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"Professional feedback on a direct, honest team of experts"

Describe the project or task the provider helped with:

Changi Consulting came recommended by Sales Force. As gold partners they are expected to be able to deliver, in my opinion after 8 months of interaction the whole team from the executive management through the design team have excelled.

What do you like best?

The honest open down to earth approach has made the process a series of milestones that have enable an ongoing series of continuous improvements customized to our business objectives. I have enjoyed working with the team and learnt a great deal about how we can do better through effective IT deployment. .

What do you dislike?

No detractors experienced so far - The team leader for the project, George Noun, is a consummate professional, very highly skilled, dedicated to exceptional customer service whilst remaining easy to deal with. .

Recommendations to others considering the provider:

The team are people, the team are experts, if I was to make one recommendation to anyone reading my review it would be to take the time to invest in meeting with Ghassan and his bright dynamic team in person. The value of engaging a high class team will be evident and Changi will add so much more than just fiscal value/return as a result of a project - They, the team possess a huge array of skills and experience accumulated over 17 years. Changi Consulting , will add value to all parts of a businesses sales or operational systems and processes, without losing focus on how to excel at customer service.

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PA
Mid-Market
(501-1000 employees)
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"Air Malta partnership with Changi - The Story of a Successful Digital Transformation"

Describe the project or task the provider helped with:

From the initial proposals submitted by Changi, it transpired immediately that they are a passionate team of experts which are very competent in the implementation processes related to the Salesforce Marketing, Service and Sales Clouds. After having accurate discovery sessions with the key business stakeholders, we were provided with very focused but detailed ROFs intended to deliver immediate value to the business once implemented. Based on our particular business exigencies and priorities, Changi performed with success the necessary configurations on the three platforms. Changi’s experts stood up by their Gold Salesforce partnership status by delivering high quality of service resulting in added value across all the key areas of the airline’s commercial division. We also appreciated their project management approach whereby being agility and flexibility where pivotal to successfully achieve the predetermined objectives.

What do you like best?

Such a digital transformation brings several challenges out of which a change in culture is the most difficult to deal with. The team of experts at Changi were able to help us deal with all the cultural changes encountered in order to ensure a seamless transitional process. This positioned the commercial team in advantageous state to achieve the aspired KPIs.

The team of consultants are able to give frequent personalised attention, always proactive and on the ball in relation to the project proceedings.

What do you dislike?

Our impressions about the consulting firm is very positive to the extent that we consider Changi to be a point of reference for any Salesforce related projects now and in the future.

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Partner and Chief Financial Officer
Financial Services
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"A professional, high value add consulting partner in CRM."

Describe the project or task the provider helped with:

Implemented and customized Salesforce for the business. First took time to understand the requirements, helped management think outside the box and proactively about what is most important to the success of the firm, then proposed a solution that met our needs.

What do you like best?

Very high quality of service, ability to think beyond the software - business acumen combined with technical know how.

What do you dislike?

It would be useful to have more follow up periodically and helping think through add on products and services that are associated with Salesforce.

Recommendations to others considering the provider:

Easy to differentiate them from the commoditized service provider - use them.

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PM
Small-Business
(2-10 employees)
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"Marketing expert with over 15 years of experience, specialized in integrated marketing strategy. "

Describe the project or task the provider helped with:

We worked with Changi to optimize our usage of Salesforce for all stakeholders in the company:

- For marketing: to centralize lead generation results and direct optimization

- For sales: to manage leads, the sales cycle and customize their approach

- For management: to have a helicopter view of the business

What do you like best?

Changi has a very focused and customized approached.

Their ability to understand business requirements and to translate this into Salesforce is amazing!

The training and support they provide is also unparalleled.

What do you dislike?

There was nothing that I disliked while working with Changi.

Recommendations to others considering the provider:

Changi's team is highly professional and more importantly very focused.

They seamlessly translate business requirements into Salesforce to enable you to get the ultimate view of the business and to correct as you progress. Their training is also great as is their responsiveness.

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Co-Founder & Managing Partner
Transportation/Trucking/Railroad
Small-Business
(11-50 employees)
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"Up and running in no time!"

Describe the project or task the provider helped with:

We contracted Changi for our Salesforce CRM

What do you like best?

The quick and friendly service as well as the technical support provided in not only implementing the solution but helping us figure out the best way to build it.

What do you dislike?

Being a startup we found the pricing to be heavy for us

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Sales & Marketing Operations Consultant (salesforce.com & Pardot)
Management Consulting
Small-Business
(2-10 employees)
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"Ten Year Relationship with No Issues"

Describe the project or task the provider helped with:

I have worked with Ghassan (Gus) for over a decade with great results. Gus and his team are quite frankly at the top of their game. Gus is business smart, technically excellent, professional grade consultant with a level of ethics and integrity that you wish for.

What do you like best?

Excellent consulting, good solutions, delivered on time, user adoption

What do you dislike?

Truly nothing to dislike. Easy to work with, do what they say they will do.

Recommendations to others considering the provider:

Engage Gus, explain your goals and take his advice. He will deliver your desired result.

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Product Line Manager Oil&Energy
Oil & Energy
Mid-Market
(51-200 employees)
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"Good experience and working atmosphere "

Describe the project or task the provider helped with:

Streamlining processes and workflows and reporting

What do you like best?

Clear conversion of requests to tasks; and short communication line.

What do you dislike?

Perhaps different accounting method instead of standard number of hours

Recommendations to others considering the provider:

I would recommend Changi consulting to others because of the good experience; quick response with tailored solutions

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PT
Mid-Market
(51-200 employees)
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"Good Company and Intellectual Staff"

Describe the project or task the provider helped with:

I worked for a company that required salesforce application and API integration. I am a senior developer with no previous experience about salesforce until my CEO introduced me to the changi consulting technical staff, the built our application assigned to me the integration tasks and guided me to pick up on salesforce application development. What I wanted to say, that Changi Consulting not only developed our CRM needs but it made us to carry on by guiding us and engaging us in the development process.

What do you like best?

The best thing I liked about Changi was their responsibility to engage us in the development process

What do you dislike?

What I disliked was when we were trying to educate our sales team about the salesforce application. The sessions were long per day.

Recommendations to others considering the provider:

I highly recommend Changi Consulting to your institution, because they engage you in the development process and let you carry on on your own, once you have solid foundation of the system and the platform.

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Managing Director
Luxury Goods & Jewelry
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"Adapting to SalesForce "

Describe the project or task the provider helped with:

Manage leads- accounts -properties of my company

What do you like best?

Very responsive team, which can implement all your needs with only few meetings

What do you dislike?

Not applicable to me, no answer for this part

Recommendations to others considering the provider:

Highly recommend

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Administrative Manager
Furniture
Mid-Market
(51-200 employees)
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"Recommendation for Changi Consulting"

Describe the project or task the provider helped with:

We have decided to implement Salesforce.com and Changi were a huge support in terms of assisting us during the customization and the implementation of this new CRM. In addition to that, they provided us with a training to make sure we benefit from the system the maximum possible.

What do you like best?

Their availability, their professionalism and their sift response to our demands

What do you dislike?

Nothing in particular, the interaction was very smooth and satisfying

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CEO Middle East & North Africa
Marketing and Advertising
Small-Business
(2-10 employees)
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"Fast and effective, understands the business needs"

Describe the project or task the provider helped with:

Changi, developed tailor made Salesforce apps for our business that automated the entire CRM system and approach.

What do you like best?

Flexibility and reliability and fast delivery

What do you dislike?

I dislike not being able to find something to dislike.

Changi Consulting Features

  • Needs Assessment
  • Resource Allocation
  • Stayed within Budget
  • Statement of Work
  • Best Practices
  • Technical Expertise
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