What do you like best?
It is a very interesting and friendly software, has a smooth, pleasant and intuitive interface. It was easy to learn and configure, has many automation options that will make the successful teams of your customers are much more effective and resort to response times. cloud-based. You can see if a case is handled by one of your colleagues and which colleague handles the case. You can also review reactions and train people on this.
What do you dislike?
An aspect to improve would be to have enabled the massive selection and facilitate with an update to upload multiple attachments.
Recommendations to others considering the product:
He does exactly what he should do, so we change! And we don't regret it at all: Casengo offers powerful features that stimulate internal cooperation and increased business performance.
What problems are you solving with the product? What benefits have you realized?
As the business grew, I was looking for a good customer management system, while stacks of emails caused me a lot of headaches. I came to Casengo, which is free for small businesses (1 agent), but with all the features available! Emails, chat, twitter, frequently asked questions. Since its implementation it has been a great boost to our productivity and customer satisfaction. All of our online stores are now enriched with live chat, providing a new group of potential customers. In addition, thanks to macros and overview, we handle many more emails in less time. Now we can also track invoices much more effectively.