--- title: Grasp Reviews meta_title: 'Grasp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Grasp works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 12 scale: '5' date_modified: '2026-11-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Grasp Reviews & Product Details

Pricing

Pricing provided by Grasp.

Basic

€29.00
Per User Per Month
View More Pricing Information

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User Insights

Average based on 12 real user reviews.

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

Grasp Integrations

(3)
Integration information sourced from real user reviews.

Grasp Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Grasp, and what problem is it built to solve?

Grasp is a data analytics platform focused on helping businesses visualize and understand data across different sectors. It is built to provide insights that support strategic decision-making.

What languages does Grasp support?

Grasp supports 2 languages: Dutch and English.

What company sizes is Grasp designed for?

Grasp is designed for organizations across six company-size brackets. These include:
  • Self-employed
  • 1–10 employees
  • 11–50 employees
  • 1,001–5,000 employees
  • 5,001–10,000 employees
  • 10,001 or more employees

Which industries is Grasp built to serve?

Grasp is built to serve a range of industries, including:
  • Automotive
  • Banking
  • Construction
  • Consumer services
  • Facilities services
  • Farming
  • Government administration
  • Hospital and health care
  • Legal services
  • Mechanical or industrial engineering
  • Non-profit organization management
  • Pharmaceuticals
  • Management consulting
  • Real estate
  • Retail
  • Accounting
  • Financial services
  • Food and beverages
  • Industrial automation
  • Insurance
  • Logistics and supply chain
  • Telecommunications
  • Transportation, trucking, and railroad
  • Oil and energy
  • Utilities
  • E-learning
  • Hospitality
  • Internet
  • Marketing and advertising
  • Media production
  • Computer software

Does Grasp offer an open API, and what does it integrate with?

Grasp offers an open API, which lets teams connect their own systems and workflows. It also integrates with 3 platforms:
  • E-commerce: Adobe Commerce
  • Content management: Drupal and WordPress.com

What support options are available, and is live/human support included?

Grasp provides support through options including email/help desk, chat, and phone support.

What training resources are available to help teams get started?

Grasp offers several resources to help teams get started:
  • Documentation
  • Videos
  • Webinars
  • Live online training

Grasp Reviews (12)

Reviews

Grasp Reviews (12)

4.5
12 reviews

What do users say?

Generated using AI from real user reviews
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Verified User in E-Learning
UE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Great app to get your first Customer Success team going"
4.5/5
What do you like best about Grasp?

The ease of setting up and get going, and there is zero lag in communicating with your customers. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

Bulk selection is missing, in busy teams it takes time to clean your inboxes. Review collected by and hosted on G2.com.

Nemanja J.
NJ
Nemanja J.
malena
Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Good customer service software"
4.5/5
What do you like best about Grasp?

Casengo is a cloud based customer software that helps you communicate with customers. Great thing is that it is easy to communicate with customers via email or chat, you can also chat with your team member without the customer being able to see. Software is very user friendly, it is super easy to configure it and if there is some problem you can always contact friendly support for a fast solution. It is also very customizable, you can change color, buttons, chat windows, almost everything can be adjust to match your company brand and logo. Mobile platform is also great if you are outside the office. Review collected by and hosted on G2.com.

What do you dislike about Grasp?

There is some problems with servers, they are frequently down and the application is off line. Not more than a 10 minutes but that needs to be resolve. Review collected by and hosted on G2.com.

Questions about Grasp? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Casengo used for?

0 Upvotes
0
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Pricing Options

Pricing provided by Grasp.

Basic

€29.00
Per User Per Month
View More Pricing Information
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