Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently.
Key Features and Functionality:
- Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance.
- Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer.
- Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution.
- Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy.
- Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency.
Primary Value and User Solutions:
Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency.