Carbon Reviews & Product Details

Carbon supports over 25 data connectors and more than 20 file formats, which has saved me the effort of developing custom integrations. The ease of implementation is excellent, thanks to the pre-built UI components and OAuth flows, allowing me to concentrate on building features rather than managing data pipelines. The unified API makes the platform straightforward to use. I rely on it daily to connect user data to our AI product. The built-in chunking, embedding, and hybrid search features work effectively right out of the box. Integration is smooth as well—it works seamlessly with our existing vector database, and the webhooks ensure everything stays in sync. Review collected by and hosted on G2.com.

Customer Support has generally been responsive, though I have noticed that technical questions can take a while to be addressed. The platform offers a solid range of features for RAG use cases, but since it is still in the early stages, there is limited real-world performance data available for Papermark. Pricing can become expensive as usage increases. The documentation is helpful but could be more comprehensive, especially when it comes to handling edge cases. For some advanced customization, I found it necessary to communicate directly with their team, as self-service options are not always available. Review collected by and hosted on G2.com.

What I appreciate most about Carbon is its clean design and overall ease of use. The interface feels well thought out — everything is exactly where you expect it to be, and tasks that used to take several steps can now be done in seconds. The implementation process was smooth, with clear documentation and a responsive support team that helped us adapt the platform to our needs. I also like how easily Carbon integrates with our existing tools, which keeps data consistent across systems and reduces time wasted on manual updates. Review collected by and hosted on G2.com.

While Carbon performs exceptionally well in most areas, I’ve noticed that some of the more advanced reporting options could offer more flexibility. For highly specific metrics, we sometimes need to export data and process it externally. It’s not a major limitation, but having more built-in customization would make the platform even stronger. Review collected by and hosted on G2.com.

A data infrastructure layer designed to simplify the complex processes of getting unstructured data complexity and unstructured data connected to AI applications with the core value and used for training and powering large language models vector databases as it is super easy you use as it has sleek interface and its implementation process is simple and we use it for 3-4 times a day with super supportive customer support and its integration is super good. Review collected by and hosted on G2.com.

It is costly and its limited documentation has complexity in API creation and also performance reports only come in occasional and unable to download it and it has slow performance. Review collected by and hosted on G2.com.

the thing tha i like more is High-precision and regular updates Review collected by and hosted on G2.com.

we can find some software restrictions and a little expensive solution Review collected by and hosted on G2.com.

It is very clean and effective. It makes source codes with a beautiful image Review collected by and hosted on G2.com.

I did not used much this so If i found any in future then I will update. Review collected by and hosted on G2.com.

So one thing to understand is that the core of our AI model is long-term memory, which is comprised of conversations, documents, websites, and any external knowledge over time. The problem arises only when it comes to keeping the uploads of existing data and syncing of external knowledge robust and up-to-date.

We were evaluating building in-house solutions based on Langchain, but it was a lot harder than we initially thought. There were bursts of workloads during ad-hoc times, upload speed was not reliable, and the setting up of an entire system was very time-consuming. What we like most about Carbon is kind of like this one-stop-shop for all of our data-connection concerns, at a reliable speed and a reasonable cost. Review collected by and hosted on G2.com.

Something we were hoping to see them implement in the future is more transparency and options in their pricing plans. I think that the clients that Carbon targets will be in many different situations and would like some flexibility in their pricing options for both good and bad times. I think if they published their prices online, it would attract a lot more businesses to give them a try. Review collected by and hosted on G2.com.

They’re such a simple company yet so effective and solve such a big problem. At first glance, they’re responsible for connecting the external data to train AI, and you’re like why can’t companies just do that themselves. Well the thing is that for many of these new AI companies, making a significant investment for engineers to develop connections to so many sources of external data is expensive and very risky especially if they’re cash strapped. Why would you spend months and massive amounts of money to set one up yourself when you can reach out to Carbon and they can handle it for you? Even if you do set one up in-house, you might have to spend more to update it to all of the new programs that roll out from time to time. Kind of a no-brainer for me. Review collected by and hosted on G2.com.

Carbon’s downside is that the pricing is against you if your company has few customers using your product, but high usage per customer because of how their plans work. Its designed for companies that have many customers but low usage per, which means that they’re missing out on a chunk of the market. Review collected by and hosted on G2.com.

They emerged during a time when AI has been more prevalent than ever, and their mission to accelerate that process by allowing their customers to focus solely on the AI design by handling the data connector and training piece has probably made a significant impact on the industry that people might not realize. Review collected by and hosted on G2.com.

So while their slack-based support is nice, we’re more of a traditional company that prefers the “old-school” method of a phone call. Having text support is nice, but we wish there were resources for direct contact with their company for that human component. Review collected by and hosted on G2.com.

As cliche as it might be, I think I like their team the most. From what I’ve seen, they are a relatively small but exceptional group of individuals who have made faster progress than probably an entire division at a larger company. They have rolled out updates several times a week, started bugfixing any issues we found within minutes, and have a great attitude growing and improving. Review collected by and hosted on G2.com.

I wish they provided a course of some sort to train our team on how to use their product. There’s a certain onboarding learning curve if you don’t have any technical experience, and I think if they offered some module as a guide for maybe a product manager, it could save our developers more time. Review collected by and hosted on G2.com.

So we were one of the early adopters of Carbon which may be a bias since it is likely the reason why our favourite part of their company is their responsive support network. In the beginning, there were several bugs and issues with their tools, but each time we pointed them out in the Slack channel, a member of their team would respond almost immediately (even at 2am once!) and the issue would be resolved the same day. I don’t know if the other companies have had the same experience with this customer experience, but we are very satisfied with ours. Review collected by and hosted on G2.com.

The one thing I might point out is that oftentimes there might be some processing delays throughout the day probably during periods where they are experiencing some more demand. I would suggest that they come up with a long-term solution to address this as they take on more clients. Review collected by and hosted on G2.com.