CallFire Reviews & Product Details

CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine.

Seller

CallFire

Discussions

CallFire Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Karin Odell

Pricing

Pricing provided by CallFire.

Pro

$599.00

Usage Based Per Month

Grow

$299.00

Usage Based Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

CallFire Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is CallFire, and what problem is it built to solve?

CallFire is a cloud-based communications platform for streamlining outreach and engagement with customers or members. It brings together telephony and messaging services for marketing campaigns, customer service, and operational communications.

What languages does CallFire support?

CallFire supports 1 language: English.

What company sizes and industries is CallFire the best fit for?

CallFire’s strongest fit is among small businesses, with mid-market and enterprise organizations also represented. Recurring industry segments include:

Company size — Small business: Organizations with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industry — Marketing and advertising: Teams tracking calls and measuring campaign results.
Industry — Nonprofit organizations: Teams contacting members, supporters, and volunteers.
Industry — Education: Organizations communicating with students, families, and their communities.
Industry — Real estate: Teams tracking calls and following up with leads.

How long does it take to implement CallFire across a team?

CallFire can be ready for use quickly, with going live in less than a day the most common experience. Longer setup periods also occur, especially when teams need more time to configure their use of the platform.

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Less common
1–3 months	Less common
3–6 months	Rare

What customer support options does CallFire provide, and how do users find the overall support experience?

CallFire provides self-service resources and direct support through channels such as email, phone, and chat. Users describe support as helpful and responsive, particularly when they need assistance with setup or resolving a problem; some find that configuring more complex features takes guidance from the support team.

What features or capabilities could make CallFire even more useful?

CallFire could be easier to navigate and configure, particularly for people setting up campaigns or IVR workflows for the first time. Other improvements users would value include:

Simpler setup and guidance: Streamline configuration and provide clearer tutorials, examples, or manuals for common tasks.
More intuitive IVR tools: Make IVR creation and scheduling easier to understand, preview, and manage.
Improved mobile access: Add an app so users can manage messages and respond more readily while away from a computer.
More flexible reporting: Make reports easier to export and tailor to the metrics and user-level details teams need.

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jason k.

marketing

Automotive

Small-Business (50 or fewer emp.)

8/8/2017

"Very easy to use"

5/5

What do you like best about CallFire?

Easy to use, love the pay as you go. Easy to set up numbers Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Nothing, no complaints, the recording section where you play back needs work Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

7/26/2017

"Great way to call clients in bulk"

3.5/5

What do you like best about CallFire?

It was great to reach out to existing clients in a more personal way than text or email. We contacted clients that had not been in for awhile and were able to get top of mind for them again. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I got a lot of negative feedback when using it for contacting prospects. Review collected by and hosted on G2.com.

Rosalea P.

Volunteer - Marketing Committee

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/25/2016

"Great for non-resellers."

1.5/5

What do you like best about CallFire?

They are priced affordably, and offer local billing for Alaska and have a wide range of Canadian numbers, which we need for our marketing clients. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Their interface is clunky and difficult to sort and manage large groups of phone numbers. Their call tracking data is unclear and doesn't play well with developer API. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

If you are looking for a service primarily on price point, and you are looking for something just for your business or on a small scale of re-selling. They do have strong customer service in terms of speed of response; it's just doesn't seem built for large scale resellers. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

We offer marketing solutions to the dental industry. We use phone tracking numbers for SEO purposes. Review collected by and hosted on G2.com.

Justin M.

Internet Marketing Consultant

Internet

Small-Business (50 or fewer emp.)

7/26/2017

"Great service"

5/5

What do you like best about CallFire?

Very easy to setup and manage multiple phone numbers. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Listening to recording can be cumbersome. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

Originally submitted 7/25/2017

"Save time"

4.5/5

What do you like best about CallFire?

Doubled call productivity. Easy to use. Prerecorded message for vm is nice feature. All in all a great platform Review collected by and hosted on G2.com.

What do you dislike about CallFire?

When you disable calling it's not instantaneous. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

7/26/2017

"Great tool for reaching out to potential leads"

4/5

What do you like best about CallFire?

I like the ability to reach out to interested customers on a regular basis. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Sometimes when customers reply stop, they are not always added to the Do Not Contact list Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

8/1/2017

"Extremely helpful/ with customers and contractors"

5/5

What do you like best about CallFire?

How quickly it is able to get the calls done. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

There is nothing that we really dislike/ maybe more options with voice? Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/25/2016

"Smart Decision to use CallFire"

2.5/5

What do you like best about CallFire?

The software has really lived up to my expectation. The integration of Voice Broadcast, a phenomenal tool to reach out to more people in less time, has made the API robust. That being said, an easy to use API has made it possible to advertise on a broad platform within a few clicks. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The software is slightly overpriced and is not easy on the pocket, especially for more than two months. The could be data collection and tracking, which is costly in terms of time and space, but I feel sometimes it is unnecessary and not related to what I want to know about my activity. Hence, refining the analytics especially inclined to what customers want to see seems to be a good next move for CallFire. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

-solid API

-productive software Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

Taking into count the scalability side of the software, I have greatly benefited from CallFire and the way it has out shined my expectation to make a simple yet effective impact on such a deep-scale within a short span of time. Review collected by and hosted on G2.com.

Verified User in Government Administration

Small-Business (50 or fewer emp.)

7/19/2016

"Great product, never seen this before."

5/5

What do you like best about CallFire?

To me, your clients can run but they can't hide. In today's age where everything is mobile, some people use email less and text more often. This is so helpful for appointment reminders and getting in touch with clients who ignore you. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I don't like that you can't delete anything, it just keeps everything. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

Worth every penny. Your clients now have no excuse to not show up for an appointment. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

Definitely solving the problem of lack of follow through from clients. This is a huge communication tool perfect for any industry. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/19/2016

"Confusing Set-up, Glitchy"

0/5

What do you like best about CallFire?

Decent customer support during regular office hours. It was helpful to discuss issues with the agents. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Very difficult to set up phone number. While purchasing them is easy, setting them up with voicemails and making sure they are ready to accept calls or texts was difficult. I had to work with an agent on that and they were confused as to why the number's weren't working yet. The process to assign voicemails was also confusing. It also seemed like the system made un-authorized changes to my voicemail process. So when I thought I had it set up and saved, I'd check back and it appeared that something had changed. Rather frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

Have the agents walk you through everything since their system is confusing and glitchy. Or just try another company. I have had a good experience with Vumber on a large inbound campaign. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

I was trying to buy some phone numbers for an inbound campaign. However CallFire was difficult to use and because it was unclear when the numbers were working or not (there seemed to be a confusing lag in when numbers became active) it became impossible to use their service. Review collected by and hosted on G2.com.