CallFire Reviews & Product Details

CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine.

Seller

CallFire

Discussions

CallFire Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Karin Odell

Pricing

Pricing provided by CallFire.

Pro

$599.00

Usage Based Per Month

Grow

$299.00

Usage Based Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

CallFire Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is CallFire, and what problem is it built to solve?

CallFire is a cloud-based communications platform for streamlining outreach and engagement with customers or members. It brings together telephony and messaging services for marketing campaigns, customer service, and operational communications.

What languages does CallFire support?

CallFire supports 1 language: English.

What company sizes and industries is CallFire the best fit for?

CallFire’s strongest fit is among small businesses, with mid-market and enterprise organizations also represented. Recurring industry segments include:

Company size — Small business: Organizations with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industry — Marketing and advertising: Teams tracking calls and measuring campaign results.
Industry — Nonprofit organizations: Teams contacting members, supporters, and volunteers.
Industry — Education: Organizations communicating with students, families, and their communities.
Industry — Real estate: Teams tracking calls and following up with leads.

How long does it take to implement CallFire across a team?

CallFire can be ready for use quickly, with going live in less than a day the most common experience. Longer setup periods also occur, especially when teams need more time to configure their use of the platform.

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Less common
1–3 months	Less common
3–6 months	Rare

What customer support options does CallFire provide, and how do users find the overall support experience?

CallFire provides self-service resources and direct support through channels such as email, phone, and chat. Users describe support as helpful and responsive, particularly when they need assistance with setup or resolving a problem; some find that configuring more complex features takes guidance from the support team.

What features or capabilities could make CallFire even more useful?

CallFire could be easier to navigate and configure, particularly for people setting up campaigns or IVR workflows for the first time. Other improvements users would value include:

Simpler setup and guidance: Streamline configuration and provide clearer tutorials, examples, or manuals for common tasks.
More intuitive IVR tools: Make IVR creation and scheduling easier to understand, preview, and manage.
Improved mobile access: Add an app so users can manage messages and respond more readily while away from a computer.
More flexible reporting: Make reports easier to export and tailor to the metrics and user-level details teams need.

G2 reviews are authentic and verified.

Here's how.

Verified User in Education Management

Small-Business (50 or fewer emp.)

Originally submitted 8/29/2018

"Great Communication and Reliable Preference for SMS Blasts"

5/5

What do you like best about CallFire?

Fast and easy process that's what I like best about it. It helped me interact with our members to attend our bargaining sessions. We also shoot them a message about recent updates that happened and more real time updates rather than having to go through new media outlets. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Nothing I dislike about Call Fire. It's very helpful and easy to use. I would say it has helped improve our organization. We had trouble in the past trying to engage with our members and now it's more of a communication preference we would choose over any other software we used in the past. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

I would recommend this software to any organization that needs to be able to be active with communication towards members, community, & other various groups associated with our organization. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

Improved our communication with our members and community involvement. We get a better response when we use Call Fire. We used to phone bank which it's sometimes hard to get ahold of our members. But, when we shoot them a text, it's more likely they will respond and be able to know that they at least got the message about our annual meetings. Our community is more aware of who we are and what our goal is which is why more community has been engaging in our annual meetings. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

6/27/2019

"Amazing"

5/5

What do you like best about CallFire?

I like how quick and easy it is to send quick and is messages to our members Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Nothing to dislike about the app is amazing Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

8/29/2018

"Quick setup and helpful support. Would use again"

5/5

What do you like best about CallFire?

Getting things up and running was simple enough. I had a few questions, as I had never "purchased" a phone number for a company before, and the support was helpful and understanding. Great experience with CF Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I wish that the website was a bit simpler. I realize that my company's needs are simple, and that CF caters to a large range of communications needs, but I wonder if it might be doable to have a Simple Setup vs Advanced option to select at some point might be helpful for those of us who just want a phone number to publish on their website, and they want it forwarded to someplace or another. Review collected by and hosted on G2.com.

Jacob P.

Small-Business (50 or fewer emp.)

8/29/2018

"CallFire Helped Make Us A Winner"

5/5

What do you like best about CallFire?

CallFire enabled us to target calls to prospective voters, ensuring that we had a direct ability to get our Campaign message out quickly and effectively. Their report exports made it incredibly easy to mark our data and analyze it. They also have excellent customer service. They’re very responsive and will ensure you leave with a solution. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The only thing I had trouble with was the scheduling interface for IVR and recorded calls. Review collected by and hosted on G2.com.

Matt Silver D.

Creative Director

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/29/2018

"Great solution for my clients."

5/5

What do you like best about CallFire?

I utilize CallFire for tracking phone calls for my clients. Being able to keep track and record calls is indispensable to me. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I can't really think of anything. Maybe a iOS app would be beneficial. Review collected by and hosted on G2.com.

Troy S.

Troy Sarnoski

Small-Business (50 or fewer emp.)

9/5/2018

"Best way to Call for customers"

4.5/5

What do you like best about CallFire?

I have the ability to send out text messages or do voice calling. It keeps a track of the progress and does it much faster than if I did it myself. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Like it all, maybe it could be a little easier to use the first time, but once you do it more it is easy. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

You need to try it, you have nothing to lose. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

It's a great way to reach more potential customers in a shorter time. I had one in the store the other day tell me "I better get over here it seems important" so I know the message is getting through. Review collected by and hosted on G2.com.

Bill G.

Vice President of Sales

Mid-Market (51-1000 emp.)

8/29/2018

"Powerful tool for texting to a group"

5/5

What do you like best about CallFire?

I use it to send texts to groups that I manage, setup automated text reminders of regular events (weekly team meetings, programs we offer). LOVE the inbox to handle responses, LOVE buying a phone number so the texts come from a phone and not a text number Review collected by and hosted on G2.com.

What do you dislike about CallFire?

It is a powerful tool, so a few times I made mistakes and sent texts at the wrong time or to the wrong group, so be careful. Its a powerful tool Review collected by and hosted on G2.com.

Eitan Z.

Sr. Marketing Operations Analyst

Hospital & Health Care

Enterprise (> 1000 emp.)

9/5/2018

"Great platform plus helpful support"

4/5

What do you like best about CallFire?

I needed to test 1000 numbers and callfire's platform was the right call. Their support walked me through setup and I ended up with a successful test. Couldn't ask for anything more. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Configuration wasn't as intuitive as I'd like but support helped me set up what I needed. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/7/2019

"Callfire"

3.5/5

What do you like best about CallFire?

It’s simple and straightforward. Lots of numbers to choose from. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I had difficulty getting it going in the beginning and couldn’t cancel. Review collected by and hosted on G2.com.

Response from Sarah Hale of CallFire

edit

Hello! Thank you for taking the time to review us. We're always trying to improve, so your feedback is valuable to us. If you have any questions, give us a call at (877)897-3473 and one of our team members will be happy to assist you to make sure you're getting the most value from our product.

Perry B.

Small-Business (50 or fewer emp.)

8/29/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great tool for sales and marketing!"

5/5

What do you like best about CallFire?

It's great being able to listen in on sales calls in near real time and break down the calls by marketing campaign or promotion. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I am currently on the basic plan and have not found any issues with it. Review collected by and hosted on G2.com.