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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$37.00
$25.00 1 User Per Month
C2CRM
Star Rating
(64)4.6 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Entry-Level Pricing
$37.00
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(24,811)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.7, while C2CRM has a slightly lower score of 8.4 in the same category. Reviewers mention that Salesforce's robust features help streamline sales processes effectively.
- Reviewers mention that C2CRM shines in Customer Support, achieving a high score of 9.1 for its Customer Support Portal, compared to Salesforce's score of 8.1. Users on G2 appreciate the ease of access to support resources in C2CRM, making it a preferred choice for businesses needing reliable assistance.
- G2 users highlight that C2CRM offers superior Email Marketing capabilities, particularly in Building and Personalizing Emails, where it scores 9.0 compared to Salesforce's 7.3. Reviewers say that C2CRM's user-friendly interface allows for more effective email campaigns.
- Users say that Salesforce Sales Cloud provides better Customization options, scoring 8.5, while C2CRM scores 9.7. Reviewers mention that Salesforce's extensive customization capabilities allow businesses to tailor the platform to their specific needs, enhancing user experience.
- Reviewers mention that C2CRM's Lead Management features are highly rated, with a score of 9.2, compared to Salesforce's 8.5. Users report that C2CRM's lead qualification and follow-up processes are more intuitive, making it easier for sales teams to manage leads effectively.
- Users on G2 report that Salesforce Sales Cloud has a more comprehensive Analytics suite, particularly in Dashboard Analytics, where it scores 8.5, while C2CRM scores 8.7. Reviewers say that Salesforce's analytics tools provide deeper insights into sales performance, aiding in strategic decision-making.
Pricing
Entry-Level Pricing
C2CRM
C2CRM Cloud-based Pricing - Core Package
$37.00
- Customer & Contact Management
- Task & Activity Management
- Lead Management
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
C2CRM
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.2
51
8.8
13,546
Ease of Use
9.1
52
8.2
17,365
Ease of Setup
8.9
28
7.8
8,423
Ease of Admin
8.9
25
7.9
4,312
Quality of Support
9.5
51
8.1
11,802
Has the product been a good partner in doing business?
9.9
26
8.4
4,276
Product Direction (% positive)
10.0
49
8.2
13,221
Features by Category
Sales Force Automation
9.2
41
|
Verified
8.8
9427
|
Verified
8.5
24
|
Verified
8.3
6369
|
Verified
8.5
37
|
Verified
8.7
9147
|
Verified
8.9
41
|
Verified
8.3
9406
|
Verified
7.9
30
|
Verified
8.0
7291
|
Verified
8.4
30
|
Verified
8.2
7583
|
Verified
8.1
29
|
Verified
8.0
6729
|
Verified
8.7
30
|
Verified
8.1
6630
|
Verified
8.5
31
|
Verified
8.3
7382
|
Verified
Marketing Automation
9.1
37
|
Verified
8.0
6641
|
Verified
8.8
34
|
Verified
8.1
6965
|
Verified
9.2
32
|
Verified
8.5
7985
|
Verified
8.5
28
|
Verified
7.9
5405
Customer Support
8.6
31
|
Verified
8.3
6785
|
Verified
9.2
32
|
Verified
8.1
6360
|
Verified
8.4
35
|
Verified
8.2
6755
|
Verified
7.9
26
|
Verified
8.0
5474
|
Verified
8.1
32
|
Verified
8.2
5964
|
Verified
Reporting & Analytics
8.5
40
|
Verified
8.5
8908
|
Verified
9.3
41
|
Verified
8.5
9093
|
Verified
8.7
30
|
Verified
8.2
7404
|
Verified
Mobile & Social
8.5
21
|
Verified
7.9
5592
|
Verified
Feature Not Available
7.8
5224
|
Verified
8.8
29
|
Verified
7.7
6071
|
Verified
Platform
9.7
24
|
Verified
8.5
3566
|
Verified
9.2
22
|
Verified
8.5
3573
|
Verified
8.8
23
|
Verified
8.6
3598
|
Verified
9.4
12
|
Verified
8.4
2877
|
Verified
9.3
14
|
Verified
8.5
3150
|
Verified
8.7
18
|
Verified
8.1
3173
|
Verified
8.6
23
|
Verified
8.7
3573
|
Verified
9.4
16
|
Verified
8.1
3007
Integration
9.4
22
|
Verified
8.5
2583
|
Verified
9.6
17
8.5
3035
|
Verified
Not enough data
8.5
2876
|
Verified
Generative AI
Not enough data
7.6
865
Agentic AI - CRM
Not enough data
7.8
227
Not enough data
7.9
228
Not enough data
8.2
225
Not enough data
8.0
223
Not enough data
8.0
221
Not enough data
8.0
222
Not enough data
8.1
223
Ticket and Case Management
5.7
7
|
Verified
Not enough data
5.5
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
7.1
7
Not enough data
6.4
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.2
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
268
Not enough data
8.8
287
Not enough data
8.7
309
Not enough data
8.6
284
Organization
Not enough data
8.9
344
Not enough data
8.8
335
Not enough data
8.8
329
Performance Analysis
Not enough data
8.4
278
Not enough data
8.8
301
Sales Analysis
Not enough data
8.4
279
Not enough data
8.8
293
Generative AI
Not enough data
8.4
117
Not enough data
8.3
117
Agentic AI - AI Sales Assistant
Not enough data
9.3
20
Not enough data
9.1
20
Not enough data
9.0
20
Not enough data
9.1
19
Not enough data
9.4
20
Not enough data
9.3
20
Not enough data
9.3
20
Integrated Workflows
Not enough data
8.7
514
Not enough data
8.5
506
Not enough data
8.1
462
Not enough data
8.1
457
Not enough data
8.8
515
Not enough data
8.4
464
Not enough data
8.6
477
Repeatability and Reportability
Not enough data
8.4
479
Not enough data
8.7
497
Not enough data
8.7
493
Not enough data
8.3
479
Not enough data
7.7
413
AI and Automation
Not enough data
8.5
457
Not enough data
8.4
465
Not enough data
8.2
424
Not enough data
8.0
428
Not enough data
7.8
410
Generative AI
Not enough data
7.4
265
Agentic AI - Sales Engagement
Not enough data
8.2
83
Not enough data
8.4
83
Not enough data
8.5
81
Not enough data
8.4
83
Not enough data
8.3
83
Not enough data
8.2
83
Not enough data
8.5
82
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
171
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.6
165
Not enough data
8.8
165
Not enough data
8.2
162
Territory Management - Sales Planning
Not enough data
8.5
163
Not enough data
8.4
168
Quota & Capacity Management - Sales Planning
Not enough data
8.3
165
Not enough data
8.3
172
Not enough data
8.4
166
Agentic AI - Sales Planning
Not enough data
8.4
52
Not enough data
8.5
51
Agentic AI - Lead Scoring
Not enough data
7.8
46
Not enough data
8.1
46
Not enough data
7.8
46
Not enough data
7.9
47
Attribution
Not enough data
8.9
440
Not enough data
8.9
444
Not enough data
8.6
426
Discovery
Not enough data
8.9
447
Not enough data
8.6
442
Not enough data
8.5
424
Management
Not enough data
8.5
413
Not enough data
8.6
431
Platform
Not enough data
8.6
423
Not enough data
8.6
423
Agentic AI - Sales Performance Management
Not enough data
8.3
68
Not enough data
8.5
69
Not enough data
8.5
70
Incentives
Not enough data
8.1
427
Not enough data
8.3
491
Not enough data
8.0
427
Not enough data
8.5
502
Personalization
Not enough data
8.6
470
Not enough data
8.8
548
Not enough data
8.9
579
Not enough data
8.6
526
Administrative
Not enough data
8.7
553
Not enough data
8.5
517
Not enough data
8.4
500
Agentic AI - Email Tracking
Not enough data
8.2
62
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.3
61
Not enough data
8.3
60
Not enough data
8.4
62
Analytics
Not enough data
8.3
566
Not enough data
8.4
574
Not enough data
8.3
588
Customizations
Not enough data
8.7
618
Not enough data
8.5
586
Not enough data
8.6
622
Not enough data
8.4
567
Not enough data
8.4
595
Generative AI
Not enough data
7.5
288
Agentic AI - Sales Analytics
Not enough data
8.2
76
Not enough data
8.5
75
Not enough data
8.3
75
Not enough data
8.2
75
Not enough data
8.2
75
Data Sourcing
Not enough data
8.5
961
Not enough data
8.7
992
Not enough data
8.3
896
Not enough data
8.7
1023
Not enough data
8.6
956
Predictive Analytics
Not enough data
8.4
936
Not enough data
8.6
951
Not enough data
8.1
850
Not enough data
8.3
890
Sales Management
Not enough data
8.7
978
Not enough data
8.1
853
Not enough data
8.6
973
Not enough data
8.8
1041
Agentic AI - Outbound Call Tracking
Not enough data
8.4
36
Not enough data
8.4
37
Calling
Not enough data
8.5
183
Not enough data
8.4
174
Not enough data
8.7
183
Not enough data
8.7
180
Not enough data
8.7
40
Contacts
Not enough data
8.8
174
Not enough data
8.6
177
Not enough data
8.7
179
Insights
Not enough data
9.1
184
Not enough data
8.8
180
Not enough data
8.2
176
Not enough data
8.5
186
Not enough data
8.4
181
Not enough data
8.6
37
Agentic AI - Sales Coaching
Not enough data
9.1
21
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
9.3
21
Training
Not enough data
8.8
257
Not enough data
8.8
250
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
238
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.6
72
Agentic AI - Sales Enablement
Not enough data
7.9
28
Not enough data
8.0
28
Not enough data
8.2
28
Content Management
Not enough data
8.3
348
Not enough data
8.1
338
Not enough data
8.2
323
Not enough data
8.5
314
Not enough data
8.3
331
Analytics
Not enough data
8.7
338
Not enough data
8.4
337
Not enough data
8.4
220
Not enough data
8.3
346
Learning Management - Sales Enablement
Not enough data
8.7
21
Not enough data
8.6
21
Not enough data
8.6
21
Revenue Enablement - Sales Enablement
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
9.0
20
Categories
Categories
Shared Categories
C2CRM and Salesforce Sales Cloud are categorized as CRM
Unique Categories
C2CRM is categorized as Help Desk and Online Form Builder
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
C2CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
9.5%
Hospital & Health Care
7.9%
Mechanical or Industrial Engineering
4.8%
Information Technology and Services
4.8%
Consumer Goods
4.8%
Other
68.3%
Computer Software
13.7%
Information Technology and Services
11.9%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.4%
Alternatives
Discussions
What Industries do you focus on?
2 Comments
Official Response from C2CRM
The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost...Read more
Does C2CRM Integrate with Outlook?
1 Comment
Official Response from C2CRM
Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS...Read more
Which ERP Systems do you Integrate with?
1 Comment
Official Response from C2CRM
Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get...Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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