# C2CRM vs EspoCRM Comparison | | C2CRM | EspoCRM | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | | **Total Reviews** | 71 | 26 | | **Largest Market Segment** | Mid-Market (60.9% of reviews) | Small-Business (73.9% of reviews) | | **Entry Level Price** | $37.00 | $395.00 | --- ## Top Pros & Cons ### C2CRM Pros: - Customizability (5 reviews) - Ease of Use (5 reviews) Cons: - Learning Curve (3 reviews) - Feature Issues (2 reviews) ### EspoCRM Pros: - Automation AI (2 reviews) - Easy Customization (2 reviews) Cons: - Email Issues (1 reviews) - Expertise Required (1 reviews) --- ## Ratings Comparison | Rating | C2CRM | EspoCRM | |---|---|---| | **Meets Requirements** | 9.2 (54 reviews) | 9.0 (19 reviews) | | **Ease of Use** | 9.1 (55 reviews) | 8.5 (19 reviews) | | **Ease of Setup** | 8.9 (31 reviews) | 9.0 (13 reviews) | | **Ease of Admin** | 8.8 (26 reviews) | 8.7 (9 reviews) | | **Quality of Support** | 9.4 (54 reviews) | 8.2 (18 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (27 reviews) | 9.0 (10 reviews) | | **Product Direction (% positive)** | 9.8 (51 reviews) | 8.8 (19 reviews) | --- ## Pricing ### C2CRM #### Entry-Level Pricing Plan: C2CRM Cloud-based Pricing - Core Package Price: $37.00 Key Features: - Customer & Contact Management - Task & Activity Management - Lead Management [Browse all 4 editions](https://www.g2.com/products/c2crm/pricing) #### Free Trial Yes ### EspoCRM #### Entry-Level Pricing Plan: Advanced Pack Price: $395.00 Description: Advanced Pack is an official add-on for EspoCRM. Key Features: - Reports - Workflows - Business Process Management [Browse all 4 editions](https://www.g2.com/products/espocrm/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **C2CRM** | 8.8/10 | 49 | | **EspoCRM** | 8.6/10 | 16 | #### Sales Force Automation | Feature | C2CRM | EspoCRM | |---|---|---| | **Contact & Account Management** | 9.1 (43 reviews) ✓ Verified | 9.0 (13 reviews) | | **Partner Relationship Mgmt. (PRM)** | 8.4 (25 reviews) ✓ Verified | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | 8.5 (39 reviews) ✓ Verified | 8.5 (12 reviews) | | **Task / Activity Management** | 8.9 (42 reviews) ✓ Verified | 9.0 (12 reviews) | | **Territory & Quota Management** | 8.0 (31 reviews) ✓ Verified | Feature Not Available | | **Desktop Integration** | 8.4 (31 reviews) ✓ Verified | Feature Not Available | | **Product & Price List Management** | 8.2 (30 reviews) ✓ Verified | Feature Not Available | | **Quote & Order Management** | 8.8 (31 reviews) ✓ Verified | 8.1 (9 reviews) | | **Customer Contract Management** | 8.5 (32 reviews) ✓ Verified | Feature Not Available | #### Marketing Automation | Feature | C2CRM | EspoCRM | |---|---|---| | **Email Marketing** | 8.9 (38 reviews) ✓ Verified | 7.7 (10 reviews) | | **Campaign Management** | 8.8 (35 reviews) ✓ Verified | 7.8 (10 reviews) | | **Lead Management** | 9.1 (34 reviews) ✓ Verified | 9.4 (12 reviews) | | **Marketing ROI Analytics** | 8.5 (28 reviews) ✓ Verified | 8.9 (9 reviews) | #### Customer Support | Feature | C2CRM | EspoCRM | |---|---|---| | **Case Management** | 8.6 (31 reviews) ✓ Verified | 8.3 (10 reviews) | | **Customer Support Portal** | 9.2 (33 reviews) ✓ Verified | Feature Not Available | | **Knowledge Base** | 8.5 (36 reviews) ✓ Verified | Feature Not Available | | **Call Center Features** | 7.9 (26 reviews) ✓ Verified | 7.5 (6 reviews) | | **Support Analytics** | 8.1 (32 reviews) ✓ Verified | Feature Not Available | #### Reporting & Analytics | Feature | C2CRM | EspoCRM | |---|---|---| | **Reporting** | 8.5 (41 reviews) ✓ Verified | 9.4 (8 reviews) | | **Dashboards** | 9.3 (41 reviews) ✓ Verified | 9.1 (11 reviews) | | **Forecasting** | 8.7 (31 reviews) ✓ Verified | 8.5 (8 reviews) | #### Mobile & Social | Feature | C2CRM | EspoCRM | |---|---|---| | **Social Collaboration Features** | 8.6 (22 reviews) ✓ Verified | 8.3 (9 reviews) | | **Mobile User Support** | 8.8 (30 reviews) ✓ Verified | 8.8 (8 reviews) | #### Platform | Feature | C2CRM | EspoCRM | |---|---|---| | **Customization** | 9.7 (25 reviews) ✓ Verified | 8.9 (11 reviews) | | **Workflow Capability** | 9.2 (23 reviews) ✓ Verified | 9.3 (10 reviews) | | **User, Role, and Access Management** | 8.8 (24 reviews) ✓ Verified | 9.1 (9 reviews) | | **Internationalization** | 9.5 (13 reviews) ✓ Verified | 8.9 (9 reviews) | | **Sandbox / Test Environments** | 9.3 (14 reviews) ✓ Verified | Feature Not Available | | **Document & Content Mgmt.** | 8.7 (18 reviews) ✓ Verified | 8.7 (9 reviews) | | **Performance and Reliability** | 8.6 (23 reviews) ✓ Verified | 8.3 (8 reviews) | | **Output Document Generation** | 9.4 (16 reviews) ✓ Verified | Feature Not Available | #### Integration | Feature | C2CRM | EspoCRM | |---|---|---| | **Data Import & Export Tools** | 9.4 (22 reviews) ✓ Verified | 7.9 (8 reviews) | | **Integration APIs** | 9.6 (18 reviews) | 8.5 (8 reviews) | | **Breadth of Partner Applications** | Not enough data | Feature Not Available | #### Generative AI | Feature | C2CRM | EspoCRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | C2CRM | EspoCRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Email Marketing | Product | Score | Reviews | |---|---|---| | **C2CRM** | N/A | N/A | | **EspoCRM** | N/A | N/A | #### Email Marketing | Feature | C2CRM | EspoCRM | |---|---|---| | **Email and Mobile Preview** | Not enough data | Not enough data | | **Manage Email Lists** | Not enough data | Not enough data | | **High-Volume Sending** | Not enough data | Not enough data | | **Building and Personalizing Emails** | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | | **Multi-user Account** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | C2CRM | EspoCRM | |---|---|---| | **A/B Testing** | Not enough data | Not enough data | | **Basic Reporting** | Not enough data | Not enough data | #### Generative AI | Feature | C2CRM | EspoCRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Email Marketing | Feature | C2CRM | EspoCRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### Integration | Feature | C2CRM | EspoCRM | |---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **E-Commerce Integration** | Not enough data | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **C2CRM** | 6.8/10 | 9 | | **EspoCRM** | N/A | N/A | #### Ticket and Case Management | Feature | C2CRM | EspoCRM | |---|---|---| | **Ticket creation user experience** | 5.7 (7 reviews) ✓ Verified | Not enough data | | **Ticket response user experience** | 5.5 (7 reviews) ✓ Verified | Not enough data | | **Workflow** | 8.1 (7 reviews) ✓ Verified | Not enough data | | **Response Automation** | 7.4 (7 reviews) ✓ Verified | Not enough data | | **SLA Management** | 6.2 (7 reviews) ✓ Verified | Not enough data | | **Attachments/Screencasts** | 7.1 (7 reviews) | Not enough data | | **Ticket Collaboration** | 6.4 (7 reviews) ✓ Verified | Not enough data | | **Customer and Contacts Database** | 7.4 (7 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | C2CRM | EspoCRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Feature Not Available | Not enough data | #### Agentic AI - Help Desk | Feature | C2CRM | EspoCRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | C2CRM | EspoCRM | |---|---|---| | **Customer Portal** | 7.2 (6 reviews) ✓ Verified | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Feature Not Available | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | C2CRM | EspoCRM | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **C2CRM** | N/A | N/A | | **EspoCRM** | N/A | N/A | #### Customization | Feature | C2CRM | EspoCRM | |---|---|---| | **Custom Fields** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Multi-page Forms** | Not enough data | Not enough data | | **Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | C2CRM | EspoCRM | |---|---|---| | **Embedded Forms** | Not enough data | Not enough data | | **Offline Capability** | Feature Not Available | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Payments** | Not enough data | Not enough data | | **Mobile Forms** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to C2CRM (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) **Unique to EspoCRM (1):** [Email Marketing Software](https://www.g2.com/categories/email-marketing) --- ## Reviewer Demographics ### By Company Size | Segment | C2CRM | EspoCRM | |---|---|---| | **Small-Business** | 27.5% | 73.9% | | **Mid-Market** | 60.9% | 21.7% | | **Enterprise** | 11.6% | 4.3% | ### By Industry #### C2CRM - **Telecommunications:** 10.6% - **Hospital & Health Care:** 7.6% - **Accounting:** 4.5% - **Automotive:** 4.5% - **Construction:** 4.5% - **Consumer Goods:** 4.5% - **Information Technology and Services:** 4.5% - **Mechanical or Industrial Engineering:** 4.5% - **Computer Hardware:** 3.0% - **Computer Software:** 3.0% - **Other:** 48.5% #### EspoCRM - **Marketing and Advertising:** 17.4% - **Information Technology and Services:** 17.4% - **Computer Software:** 13.0% - **Computer & Network Security:** 8.7% - **Telecommunications:** 4.3% - **Motion Pictures and Film:** 4.3% - **Mechanical or Industrial Engineering:** 4.3% - **Management Consulting:** 4.3% - **Furniture:** 4.3% - **Food & Beverages:** 4.3% - **Other:** 17.4% --- ## Alternatives ### Alternatives to C2CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14678 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (661 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews) ### Alternatives to EspoCRM - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (100 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (198 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13777 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (363 reviews) --- ## Top Discussions ### C2CRM - Title: [What Industries do you focus on?](https://www.g2.com/discussions/industry-coverage) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost..." - Title: [What is C2CRM used for?](https://www.g2.com/discussions/what-is-c2crm-used-for) — 1 comment > **Top comment:** "For sales and Custoer relashionship management handling" - Title: [What Mobile Devices does C2CRM Support?](https://www.g2.com/discussions/mobile-support-41f724e4-7965-45e8-86ad-66f30890cd10) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Mobile apps are available for IOS and Android..all tablets and phones." - Title: [Which ERP Systems do you Integrate with?](https://www.g2.com/discussions/c2crm-erp-integrations) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get..." - Title: [Does C2CRM Integrate with Outlook?](https://www.g2.com/discussions/ms-outlook-exchange-integration) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS..." ### EspoCRM - Title: [What is self hosted CRM?](https://www.g2.com/discussions/what-is-self-hosted-crm) — 1 comment > **Top comment:** "You buy an hosting and you install your self" - Title: [How do I set up EspoCRM?](https://www.g2.com/discussions/how-do-i-set-up-espocrm) — 1 comment > **Top comment:** "BUy an hosting, upload files, create database and install it! " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/c2crm-vs-espocrm)