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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$37.00
$395.00
C2CRM
Star Rating
(64)4.6 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Entry-Level Pricing
$37.00
Browse all 4 pricing plansEspoCRM
Star Rating
(22)4.6 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
$395.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that C2CRM excels in Quality of Support with a score of 9.5, while EspoCRM's support quality is rated lower at 8.6. Reviewers mention that C2CRM's support team is responsive and helpful, making it a reliable partner for businesses.
- Reviewers mention that C2CRM offers superior Sales Force Automation features, particularly in Contact & Account Management with a score of 9.1 compared to EspoCRM's 9.0. Users appreciate the intuitive interface that simplifies managing customer relationships.
- G2 users highlight C2CRM's Ease of Use with a score of 9.1, while EspoCRM scores 8.7. Users say that C2CRM's user-friendly design allows for quicker onboarding and less training time for new employees.
- Users on G2 report that C2CRM shines in Customization with a score of 9.7, which allows businesses to tailor the software to their specific needs. In contrast, EspoCRM, while still customizable, scores 9.3, indicating slightly less flexibility.
- Reviewers mention that C2CRM's Reporting & Analytics capabilities are robust, scoring 8.5, while EspoCRM leads in this area with a score of 9.3. Users appreciate EspoCRM's detailed reporting features that help in tracking marketing ROI effectively.
- Users report that C2CRM's Integration APIs are highly rated at 9.6, making it easier to connect with other applications. In comparison, EspoCRM's integration capabilities score 8.1, which some users find limiting when trying to integrate with third-party tools.
Pricing
Entry-Level Pricing
C2CRM
C2CRM Cloud-based Pricing - Core Package
$37.00
- Customer & Contact Management
- Task & Activity Management
- Lead Management
EspoCRM
Advanced Pack
$395.00
Advanced Pack is an official add-on for EspoCRM.
- Reports
- Workflows
- Business Process Management
Free Trial
C2CRM
Free Trial is available
EspoCRM
No trial information availableRatings
Meets Requirements
9.2
51
9.2
16
Ease of Use
9.1
52
8.9
16
Ease of Setup
8.9
28
9.0
10
Ease of Admin
8.9
25
8.7
9
Quality of Support
9.5
51
8.5
16
Has the product been a good partner in doing business?
9.9
26
9.0
10
Product Direction (% positive)
10.0
49
9.3
16
Features by Category
Sales Force Automation
9.2
41
|
Verified
8.9
12
8.5
24
|
Verified
Feature Not Available
8.5
37
|
Verified
8.5
12
8.9
41
|
Verified
9.0
12
7.9
30
|
Verified
Feature Not Available
8.4
30
|
Verified
Feature Not Available
8.1
29
|
Verified
Feature Not Available
8.7
30
|
Verified
8.1
9
8.5
31
|
Verified
Feature Not Available
Marketing Automation
9.1
37
|
Verified
7.4
9
8.8
34
|
Verified
7.8
10
9.2
32
|
Verified
9.4
11
8.5
28
|
Verified
8.9
9
Customer Support
8.6
31
|
Verified
8.3
10
9.2
32
|
Verified
Feature Not Available
8.4
35
|
Verified
Feature Not Available
7.9
26
|
Verified
7.5
6
8.1
32
|
Verified
Feature Not Available
Reporting & Analytics
8.5
40
|
Verified
9.4
8
9.3
41
|
Verified
9.1
11
8.7
30
|
Verified
8.5
8
Mobile & Social
8.5
21
|
Verified
8.3
9
Feature Not Available
Feature Not Available
8.8
29
|
Verified
8.8
8
Platform
9.7
24
|
Verified
9.4
9
9.2
22
|
Verified
9.8
9
8.8
23
|
Verified
9.1
9
9.4
12
|
Verified
8.9
9
9.3
14
|
Verified
Feature Not Available
8.7
18
|
Verified
8.7
9
8.6
23
|
Verified
8.3
8
9.4
16
|
Verified
Feature Not Available
Integration
9.4
22
|
Verified
7.9
8
9.6
17
8.3
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
5.7
7
|
Verified
Not enough data
5.5
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
7.1
7
Not enough data
6.4
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.2
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
C2CRM and EspoCRM are categorized as CRM
Unique Categories
C2CRM is categorized as Help Desk and Online Form Builder
EspoCRM is categorized as Email Marketing
Reviews
Reviewers' Company Size
C2CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EspoCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
9.5%
Hospital & Health Care
7.9%
Mechanical or Industrial Engineering
4.8%
Information Technology and Services
4.8%
Consumer Goods
4.8%
Other
68.3%
Information Technology and Services
20.0%
Marketing and Advertising
15.0%
Computer Software
15.0%
Computer & Network Security
10.0%
Telecommunications
5.0%
Other
35.0%
Alternatives
Discussions
What Industries do you focus on?
2 Comments
Official Response from C2CRM
The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost...Read more
Does C2CRM Integrate with Outlook?
1 Comment
Official Response from C2CRM
Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS...Read more
Which ERP Systems do you Integrate with?
1 Comment
Official Response from C2CRM
Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get...Read more
How do I set up EspoCRM?
1 Comment
EC
BUy an hosting, upload files, create database and install it!
Read more
EspoCRM has no more discussions with answers
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