Brown Paper Tickets

By Brown Paper Tickets

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3.9 out of 5 stars

How would you rate your experience with Brown Paper Tickets?

Brown Paper Tickets Reviews & Product Details

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Brown Paper Tickets Reviews (32)

Reviews

Brown Paper Tickets Reviews (32)

3.9
32 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and excellent customer service, making it a reliable choice for event ticketing. Many appreciate the straightforward setup process and the ability to manage multiple events efficiently. However, some users note that the service fees can be a drawback, particularly for in-person ticket purchases.
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LM
President and Owner
Small-Business (50 or fewer emp.)
"Easy and Reliable Ticket Purchasing Experience"
What do you like best about Brown Paper Tickets?

I used Brown Paper Tickets to purchase tickets for events and found the experience easy and reliable. It's simple to navigate and quick, which made buying tickets easy. It's online and phone-friendly, with a straightforward delivery process that was direct in my email and easy to find via the subject line. Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

There wasn't anything Review collected by and hosted on G2.com.

Michael L. B.
MB
General Manager
Mid-Market (51-1000 emp.)
"Owe our small non profit over $11k and no one responds"
What do you like best about Brown Paper Tickets?

It was easy to post and search events as a seller and buyer Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

They don't pay business. We have received nothing from them. No way to talk to someone and email s are not responded to Review collected by and hosted on G2.com.

BB
Executive Director
Small-Business (50 or fewer emp.)
"Simple Ticketing Application at an Affordable Price (if they survive COVID-19 Shutdown)"
What do you like best about Brown Paper Tickets?

In addition to offering online ticket purchases, I can also purchase custom paper tickets that can be sold. The product also accommodates comp tickets and free tickets to designated people. Customer Service is great. Free events are free - no charge or fees! Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

There is no real season package ticket. They do offer an awkward workaround that is confusing to partons and the event ushers. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market (51-1000 emp.)
"Easy ticketing for local events, conferences, etc."
What do you like best about Brown Paper Tickets?

Lost of local events listed in the application; easy to buy tickets to shows, company networking events, etc. that the bigger companies don't support. Good search function by area. Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

Not much I can think of really. maybe allow for more payment options and make the UI a bit more intuitive? overall I think it's a good platform for ticketing of local events and is often the only option for local conferences or speakers. Review collected by and hosted on G2.com.

Ram J.
RJ
Senior Software Engineer
Consumer Services
Enterprise (> 1000 emp.)
"Easy to use platform for ticketing services"
What do you like best about Brown Paper Tickets?

It is very very easy to use. All the events that you create gets validated and reviewed and then they get live.

So yes the process is this simple. All the features they are providing are pretty good. Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

The only thing I dislike could be the cost is a bit higher according to my opinion, otherwise it is a good platform and I have not experienced any problems from here as of now but will keep this review updated. Review collected by and hosted on G2.com.

Verified User in Building Materials
UB
Small-Business (50 or fewer emp.)
"Different Experience Selling Tickets"
What do you like best about Brown Paper Tickets?

I like that you can choose different currencies regarding ticket sales. This shows me that this company can grow globally. They will reimburse you for ticket processing costs from your credit card processor. HOW COOL IS THAT!? Hands down the best feature compared to other companies that want to make money off of fees. This helps me keep my ticket prices low. Super low fees of only a dollar. Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

So far there hasn't been anything I dislike. I only wished that more people knew about them and they would use this company rather than Eventbrite. Review collected by and hosted on G2.com.

Verified User in Events Services
AE
Small-Business (50 or fewer emp.)
"Brown Paper Tickets"
What do you like best about Brown Paper Tickets?

As a producer, I find the system is very accessible and easy to use to set up ticketing and I am happy with the tech support. Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

The system is transaction based not patron based. So my organization can not track a patron's buying history over time nor it is collected and accessible toward developing a relationship with that person. So while BPT allows ticket sales, my organization will need other systems for relationship management, fundraising, etc.

Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Small-Business (50 or fewer emp.)
"Needs improvement "
What do you like best about Brown Paper Tickets?

There’s not much to like about this app it’s pretty terrible the best thing you could see is the event you would like to go to but they can’t seem to populate that information. They have a good mission but you forget about it within 2 min Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

Just about everything they don’t even ask me what types of events I’m interested in attending and don’t have any sort of on boarding process to get to know me so they are unable to provide a unique experience Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market (51-1000 emp.)
"Socially/environmentally responsible and great customer service, even if it is a small company"
What do you like best about Brown Paper Tickets?

I've used it off and on since 2008. For events and trade shows. Ease of use is quite high. I've always gotten a quick reply to email or phone calls for support. I've never used it for events larger than 200 people. Lots of good reporting options. They make it so easy to schedule multiple events and it's also easy to go in and block out certain days. They've also kept me on my game by making sure everything is correct. Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

Brown Paper Tickets is a little messy visually. I realize it's a back-end made for utility, but it can be a bit confusing the first time you try to enter information. They're a bit of a smaller company, and while customer service is great, making a ton of changes on the fly is not ideal. Best for more matured events, especially if you're printing the tickets. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market (51-1000 emp.)
"They handle all the ticketing and tracking for my fundraising events."
What do you like best about Brown Paper Tickets?

This got 8 points only because they have some really great functions/features that take a little bit of dedication to get down. But their customer service is AMAZING. The program is easy to build your promotional material for your event. Once it is loaded, you can access multiple links for access to your event from different venues, such as website, Facebook, Twitter, electronic newsletter, etc. It's great! Review collected by and hosted on G2.com.

What do you dislike about Brown Paper Tickets?

The price is a little high, especially compared to other non-profit ticket sellers. I struggled a bit with the proper language to use as a nonprofit organization. For instance, we should avoid using "ticket sales" and present "suggested donation" instead. Brown Paper Tickets had a limited selection. After discussing this with them, they helped me work out the best solution, which was "admission donation" Review collected by and hosted on G2.com.

Pricing

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Brown Paper Tickets Features
Event creation
User registration process
Payment processing
Event website creation
Email automation
Email customization
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Brown Paper Tickets