--- title: Box Reviews meta_title: 'Box Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 5278 reviews by the users' company size, role or industry to find out how Box works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 5278 scale: '5' date_modified: '2026-11-04' parent_category: name: Content Management url: https://www.g2.com/categories/content-management ---

Box Reviews & Product Details

Pricing

Pricing provided by Box.

Business Starter

$5.00
Per Month

Box Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Box, and what problem is it built to solve?

Box is an intelligent content management platform built to help organizations collaborate, manage the content lifecycle, secure important content, and transform business workflows with enterprise AI.

What languages does Box support?

Box supports 20 languages, including English, Spanish, French, German, and Japanese, and others.

What company sizes and industries is Box the best fit for?

Box’s positive feedback spans small businesses, mid-market organizations, and enterprises, with users represented across industries. The strongest clusters include:
  • Company size: Small businesses, mid-market organizations, and enterprises.
  • Industries: Information technology and services, computer software, marketing and advertising, education, construction, and financial services.

How long does it take to implement Box across a team?

The most common reported time to go live is under one month, though implementation timelines vary.
Time to go live Relative frequency
Under one month Most common
Under one day Also frequently reported
One to three months Reported by some teams
Three to six months or longer Less common, but reported

What customer support options does Box provide, and how do users find the overall support experience?

Box provides chat, a knowledge base, FAQs/forum resources, and 24/7 live-rep support. The support experience is mixed: users describe helpful, responsive assistance, while others report slow responses or difficulty reaching a person when they need help.

What is the experience like for teams switching to Box from another tool?

Switching to Box has often meant moving away from file-sharing and collaboration tools such as Dropbox, Google Drive or Workspace, and Microsoft OneDrive or SharePoint. The change is valued for more controlled sharing, stronger permission management, and easier collaboration around shared files and versions; some transitions feel straightforward, while moving established content and workflows can take more effort.

What tools and platforms does Box integrate with, and how do these integrations help users get more value from the product?

Box offers 48 integrations, including tools users connect to their everyday work:
  • Productivity and documents: Microsoft 365, Microsoft Word, Microsoft Excel, Outlook, and Google Workspace.
  • Communication and collaboration: Slack, Microsoft Teams, and Zoom Events and Webinars.
  • CRM and business applications: Salesforce Service Cloud.
  • Project and workflow management: Asana, Jira, and Workato.
  • Creative and document tools: Adobe Acrobat.
These connections let teams work with Box content from familiar applications, reduce switching between tools, and support file sharing and workflow handoffs.

What features or capabilities could make Box even more useful?

Box could be more useful with faster, more dependable handling of large files and easier ways to find and organize content. Recurring improvement areas include:
  • Make search more precise with stronger filters and more useful result ranking, especially in large repositories.
  • Improve sync speed and reliability for large files and folders.
  • Simplify permission and administration controls so complex sharing structures are easier to configure and manage.
  • Streamline navigation and common actions to reduce the clicks needed to find, move, and share files.

How useful do Box users find its AI features in everyday use?

Box AI can help users get through lengthy content faster, especially when they need a summary or a specific detail without reading every page. Users describe using it to summarize documents, ask questions about stored content, and extract key information; they find these tasks useful for saving time, while noting that important answers may need checking against the source and that results can miss context.

Is Box considered safe and secure for handling data?

Box is used to store and share sensitive business content, and users value its access controls, secure sharing, and visibility into file activity. Those controls can provide confidence when teams collaborate internally and with external partners, though configuring detailed permissions can take care, particularly in complex folder structures.

Box Reviews (5,278)

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Reviews

Box Reviews (5,278)

View 5 Video Reviews
4.2
5,278 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Dipesh J.
DJ
Dipesh J.
Analyst
Mid-Market (51-1000 emp.)
"Secure Cloud Storage with Seamless Google/Microsoft Integration and Box Drive Mirroring"
4.5/5
What do you like best about Box?

Secure cloud storage that can integrate with Google/Microsoft apps for better performance. Box Drive is also amazing; it mirrors files from the cloud to the desktop directly. Review collected by and hosted on G2.com.

What do you dislike about Box?

On the expense side, Box is a little expensive. There is some sort of redundancy with Google Drive because the data backup is at times confusing where the file is stored. Review collected by and hosted on G2.com.

Emanuele C.
EC
Emanuele C.
Founder
Computer Software
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"One of the Best Cloud Repositories, but Pricing Needs to Be More Competitive"
3.5/5
What do you like best about Box?

Honestly, it’s one of the best cloud repositories. I’ve been using it for many years, and it’s quite popular. It’s also available on many operating systems and in all the app stores. Review collected by and hosted on G2.com.

What do you dislike about Box?

Pricing should be more competitive. With so much competition out there, you need to focus on retaining customers. Paying per use for so many apps is becoming really heavy to bear. Review collected by and hosted on G2.com.

Jackeline Z. R.
JR
Jackeline Z. R.
Senior Team Lead
Small-Business (50 or fewer emp.)
"Fast Sync, Easy Access, and Powerful Search in Box"
4/5
What do you like best about Box?

I find Box to have easy to access and fast to synchronize the app on the computer. With the search engine, I can easily find all my documents and share them. I'm not the one paying for it, it's the company I work for, so Box improved the file sharing and updating between us. Review collected by and hosted on G2.com.

What do you dislike about Box?

Using Box on the website may be a little slow to update and anyone can easily edit folders and documents. It's not something that happens often but it's annoying when it does. Review collected by and hosted on G2.com.

Verified User in Real Estate
GR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Reliable, Easy-to-Navigate File Storage with Fast Uploads"
4/5
What do you like best about Box?

Keeps all the files in one spot and can give permission settings and also provides easy access to documents without having it stored locally. The UI/UX is easy to navigate and the files upload quickly which makes it reliable. Review collected by and hosted on G2.com.

What do you dislike about Box?

Box can be quite pricy depending on how big of a file you have. If you have videos and large files, it can quickly add up as it charges per user. When competing with Google Drive which is already native to the Google ecosystem, it becomes hard to justify the cost to pay for something that only stores files. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
GA
Verified User in Aviation & Aerospace
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Secure File Sharing You Can Trust"
4/5
What do you like best about Box?

It's a secure way to share files. I've used it for more than 10 years and it's used by enterprise and federal companies I work with - their concern over security and use of Box gives me confidence that my files will not be hacked or downloaded by others. Review collected by and hosted on G2.com.

What do you dislike about Box?

It's been a little bit of a hassle to integrate Box with some of my other applications. I generally use Google Tools, which push us to use the Workspace suite, so adding Box in to the mix requires some extra effort. Review collected by and hosted on G2.com.

Abby B.
AB
Abby B.
Quality Technician
Small-Business (50 or fewer emp.)
"Intuitive, High-Performance UI That Handles Large Files Smoothly"
4/5
What do you like best about Box?

It has a fairly intuitive and performant user interface when compared to other competitors like Google Drive and Dropbox. These often stutter with large files and documents, but I haven't had as many issues with Box. Review collected by and hosted on G2.com.

What do you dislike about Box?

It can occasionally hitch when viewing high resolution PDFs, which can be an issue in the design and engineering fields where I do most of my work professionally. Review collected by and hosted on G2.com.

Verified User in Utilities
GU
Verified User in Utilities
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Enterprise-Grade Security and Granular Permissions Made Simple"
5/5
What do you like best about Box?

What stands out most about Box is its enterprise-grade security and granular permission controls. Managing file permissions at scale is seamless, allowing us to share sensitive external links with custom expiration dates, password protection, and access limits. The audit logs and access reporting give our compliance team peace of mind, while the interface remains simple enough for non-technical users to collaborate without friction. Review collected by and hosted on G2.com.

What do you dislike about Box?

One downside of Box is that Box Drive occasionally experiences sync conflicts or slow performance when handling large volumes of files or complex folder structures. Furthermore, offline access isn't always seamless, and resolving duplicate file errors when multiple users edit locally can be frustrating compared to other cloud storage platforms. Review collected by and hosted on G2.com.

Verified User in Defense & Space
UD
Verified User in Defense & Space
Mid-Market (51-1000 emp.)
"Strong Security and Helpful AI Summaries, but Pricey for Individuals"
3.5/5
What do you like best about Box?

Box features really strong security features, allowing me to safely store files and information away without worry. The Ai summary tool is also very helpful when it comes to finding a file as it saves time in opening everything that might be the correct one. The Ui is also very easy to follow, very similar to dropbox and google, where everything is in a logical place. The performance is also good, and i have had no struggles with storing many files away. Review collected by and hosted on G2.com.

What do you dislike about Box?

The primary downside is the overall cost, especially for individual use. Additionally, all the useful Ai features, like the document summary, are behind a paywall of around £10 per month. this makes it hard to justify for individual use. Review collected by and hosted on G2.com.

NR
Nicole R.
Full stack Engineer
Mid-Market (51-1000 emp.)
"Secure, Well-Managed Document Storage with Smooth Microsoft 365 and Google Workspace Integration"
4.5/5
What do you like best about Box?

Box provides strong security and detailed management controls which are extremely improtant to me and especially helpful when I need to keep contracts and other documenta prototced and tge sharing features are a big advatnage when I’m working with regilated, confidential data. The product has continued to improve with updates and adjustments that makes with Microsoft 365 and Google workspace is smooth and straightfoward and its a solid option for business documenta storage helping me keep everything orgainzed secure and properly stored. Review collected by and hosted on G2.com.

What do you dislike about Box?

The pricing could be lower, and uploads feel slow at times. Apart from that from, I don’t really have anything negative to say. A few actions take extra steps to complete, and it also takes a bit of time to get familiar with everything and find your way around Review collected by and hosted on G2.com.

AJ
Aasif J.
Senior Executive Assistant
Small-Business (50 or fewer emp.)
"Box Makes Secure File Sharing and Collaboration Effortless"
5/5
What do you like best about Box?

What I like best about Box is its ease of use, secure file sharing capabilities, and seamless collaboration features. The platform makes it simple to store, organize, and access documents from anywhere, while maintaining strong security and compliance controls. I particularly appreciate the ability to share files with internal teams and external partners through customizable permissions, which helps streamline workflows and improve productivity. The integration with popular business applications such as Microsoft 365, Google Workspace, and Salesforce further enhances efficiency by allowing users to work within their existing tools without disruption. Overall, Box provides a reliable, user-friendly, and secure content management solution for organizations of all sizes. Review collected by and hosted on G2.com.

What do you dislike about Box?

One aspect that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files within large repositories. Additionally, some of the advanced administrative and security features have a learning curve and may require additional training for new users. While Box offers a robust set of capabilities, certain integrations and workflows can take time to configure and optimize. However, these are relatively minor concerns compared to the overall value, security, and collaboration benefits the platform provides. Review collected by and hosted on G2.com.

Questions about Box? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Chris E.
CE
Chris Eustace
•
Last activity over 2 years ago

Box Hubspot Integration - Open Beta

GU
Guest User
•
Last activity 4 months ago

Is Box A document management system?

2 Upvotes
1
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Pricing Options

Pricing provided by Box.

Business Starter

$5.00
Per Month

Business

$15.00
Per Month

Business Plus

$25.00
Per Month
Box Comparisons
Box Features
Device Syncing
Web Interface
File Type Support
File following
File Sharing
Simultaneously Editing
User and Role Management
Policies and Controls
Device Management