BMC Helix ITSM Reviews & Product Details

BMC Helix ITSM Overview

What is BMC Helix ITSM?

Remedy 9 is a powerful service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes everybody more productive.

BMC Helix ITSM Details
Product Description

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

How do you position yourself against your competitors?

BMC not only offers a broader portfolio than other competitors, it brings to bear a depth of experience that’s not easy to match. No one survives, let alone leads, for more than 30 years in this industry without consistently delivering on product quality, customer service, portfolio innovation, technical support, platform investment, and strong executive leadership.

BMC delivers a friction-free user experience to both sides of the service desk with Smart IT, MyIT, and AppZone. We are driving innovation across the complete spectrum of IT systems management functions. We offer everything you need for enterprise-ready ITSM such as, rapid, risk-free service delivery. Low TCO with out-of-the box integration. Extensible platform. Data-driven insights. Increased business agility. Improved employee productivity.


Seller Details
Seller
BMC
Company Website
Phone
713 918 8800
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
53,724 Twitter followers
LinkedIn® Page
www.linkedin.com
6,833 employees on LinkedIn®
Description

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.

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BMC Helix ITSM Screenshots

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BMC Helix ITSM Reviews

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Lead, Development
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

BMC remedy is a great ITSM tool, one of the best that I have ever used. It provides seamless integration to other tools such a microsoft outlook and other MS office tools. The user interface is so smooth and super fast with unmatched flexibility. We can easily explore through the features/settings and customize look and feel to our need. We have integrated it to run from a people soft application and it never had any compatiblity issues in doing the same.However we faced multiple issues when we used other applications with peoplesoft. Review collected by and hosted on G2.com.

What do you dislike?

I have to praise it for its design, ease of use and seamless integration capabilites. Only thing I would suggest to improve is the Userinterface in some places and add more customizability to users otherwise its fantastic in every other aspect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

BMC is your best bet for IT service management with most customer friendly interface with simplistic, light weight design . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We loved the way it is designed and easily integratable with other applcations

Initially we experienced lot of difficulty when using other tools wherein even a simple thing like Approving a request use to take a lot of time and patience. The reason is that we need to open the application, login and then check the pending requests for approval and then approve. But when we started using BMC remedy, the integration with peoplesoft and MS office made it easy to create and approve requests without even a need for us to open the web/application portal. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is the best incident management and service request tracking tool for enterprise level companies which helps to streamline the operations and create effective workflows for multiple processes within the company. The time to resolution tracking is reduced to great extent and the tracking becomes very easy. The BMC Support is also decent Review collected by and hosted on G2.com.

What do you dislike?

Upgrading the support system will be helpful and having dedicated Premium support will sort things out faster in case of any major downtime or incidents. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a good tool for the effective tracking of issues and queries. The robust reporting options makes it an evergreen choice for all the levels of people. The dashboard is also user friendly and easy to use. You can customize reports as per your needs and the community support is also good. There are multiple users from all over the world which will always be ready to help in case you need any help for any feature. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Effectively managing the customer requests and the major incidents. The reporting options are also tremendous. You can have scheduled reports as per the requirement. Review collected by and hosted on G2.com.

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Open Discussions in BMC Helix ITSM
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Coverage of all ticketing applications, wider features, although not organized very well. Review collected by and hosted on G2.com.

What do you dislike?

Limited, cumbersome and non-intuitive user interface Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If user experience, ease of navigation are important, then this is not an ideal tool. Functionality and depth of features are what you should look for here. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Centralized ticket management and workflow for applications Review collected by and hosted on G2.com.

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IT consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Great tool for ticketing purpose. Easy to understand. Includes all the ITIL practices like incident management, problem management, change management etc.

good process workflow Review collected by and hosted on G2.com.

What do you dislike?

Nothing much to dislike about this product but only thing is that its a bit complex. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great ticketing tool for business purpose Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to track and monitor tickets raised. Able to link tickets to parent ticket.

Able to set a proper process workflow. Able to create problem records and change requests Review collected by and hosted on G2.com.

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Technical Support Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Remedy gives you best options either on premise or on cloud solution. Not only that. You can deploy the solution in different powerful or known platforms such as AWS and Azure. Remedy is also a Multi tenancy supported as well as SSO. Remedy is very customer centric solution. Most importantly it is ITIL aligned. So process for IT service management helps our business digitally transformed Review collected by and hosted on G2.com.

What do you dislike?

I dislike is the price. Also the licensing scheme. Since Remedy is only for an enterprise business SMB would be an overkill. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want your business to run in cloud or on demand. Remedy is the choice. Or if you want to have your employees or customers empower agility. It is the choice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It gives me an ease for creating smart decisions because of its built-in reporting took. This ticketing tool help me address my problems or incidents via self-service so I don’t have to wait for long queues or availability of IT staff. Review collected by and hosted on G2.com.

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Desarrollador web
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Remedy has many features that helpful for an IT envoriment. Can keep a track of tickets, task, request and report of the business operation area. Has an easy but complex interface that can be personalize for each user. Has the ability to contact users directly from the application to their emails.

You can preview a ticket with the most recent updates in the main screen by just selecting an item. Review collected by and hosted on G2.com.

What do you dislike?

The downside is that it can be a little rough to handle sometimes. Most of its features are java based and might not be compatible with some web browsers.

The user interface has too much to talk as this can be improve much better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take a look in your company needs for contact and end users interaction. As it might be deficient in some sides. But its a powerful and simple tool that will help you get the job done.

Also consider the system requirement for the software as some applications might not be fully compatible with BMC Remedy.

Altough Remedy is been among the IT companies for a long time it seems it has not improve the visual of the tool making things kind of hard to understand but If you get along with the tool it will be great.

Above all getting Remedy as an IT management tool will get the information needed for operation management needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has giving us the ability to track problems and keep thing up and running. Avoiding general outages or tacking care of them with a geat SLA response. Review collected by and hosted on G2.com.

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NHS Track and Trace
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How you can filter each of the task and manage them.

Option to export a report to excel /Xps and filter based it based on name submitted date/time, Assignee, team etc.

You can picture the entire flow of IT Asset Management and know where a certain request/ incident is pending. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there arises technical glitch. Yhe work logs suddenly disappears . You think you might not have saved it or not done that task. But just close the software and login again. It fixes itself. Only for new users who might not have come across this problem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Software license ( for desktop, servers, new product) service request, Incident management , General assistance request

Software license renewal/maintenance requests Review collected by and hosted on G2.com.

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Intership Student
Construction
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This software is very easy for use, it has a very friendly interface.. It helps the company to control the attendance and provide the types of tickets that happen most. It also shows the client's satisfaction when the employee terminates the ticket. I also like to have the function to export to excel. Review collected by and hosted on G2.com.

What do you dislike?

Until the moment of use, I did not find anything in this tool that I do not like. It has many features that I do not yet know. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using this program, it has several tools that help in day to day life and has an easy to use and very friendly interface. In addition, each call terminated, an email is sent to the requester to respond to a satisfaction survey. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This program helps you control all types of requests and incidents. It helps to keep the goal of tickets met on time, and in addition, it shows which types of problems are most recurring within the company. Review collected by and hosted on G2.com.

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Account Service Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The way you can relate all relevant information to any type of ticket, it's a powerful and must-use capability within Remedy. You can have any number of related tickets, for example, set a bunch of incidents as child incidents of another one, then set a change record as the cause for the parent incident, and another one as the change that resolved such incident. Finally, you can set a problem record as the one in which all investigation is being done to prevent the incident from happening again.

The related records enable a breadcrumb trail that allows to navigate thru all the tickets related to any issue. Instead of trying to piece together things like a puzzle, you have all the information relevant to a record at the reach of your fingertips. Review collected by and hosted on G2.com.

What do you dislike?

Most of the time, Remedy is slower than the average application, the response time for the searches, action buttons, filters, is a test of patience. Even with decent hardware, the response time doesn't show much of improvement. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will need to have all your processes in place first. The old computer saying about 'garbage in, garbage out' applies to the dot with ITSM tools, if you don't have you house clean and working smoothly before implementing Remedy (or any other ITSM tool for that matter) you'll have a rough time sorting it out and you won't get the best of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Remedy, my company handles most of our customers business IT. Most of the customers have all their processes handled by Remedy, and it has been a robust, reliable tool. Review collected by and hosted on G2.com.

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IT Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like this program because it is very practical and easy to use. In addition to being via the web, which does not require a robust machine to run it. I also like the exported reports that can be converted to excel, being able to monitor all the type of request / request that occurs in the company. Review collected by and hosted on G2.com.

What do you dislike?

There are still a lot of tools I do not know how to use, but so far, I have not found anything I do not like. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend everyone to use the remedy, it is easy to understand and very practical. It is also cheap and you can monitor all type of request that occurs in the company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps in the agility of solving the problems of the company, besides being able to count on any type of report. Review collected by and hosted on G2.com.

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ICT Security Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Remedy allows to give support to customers on a large scale giving access to an immense quantity of information to help manage every kind of issues. For an ISP is the ideal solution. Review collected by and hosted on G2.com.

What do you dislike?

Despite the very large integration, Remedy is not as flexible as it seems to be, requiring a lot of tuning and internal best practice to be used at his best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ISP related problems, technical issues internal and external Review collected by and hosted on G2.com.

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JTO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is very helpful for resolving the tickets..almost all the attributes are self explanatory and easy to use, what i like the most is the reports generated with all the details, when the docket was raised, when it was resolved, by whom etc...it has all the details clearly...it makes life easy... Review collected by and hosted on G2.com.

What do you dislike?

So far everything is good about Remedy tool Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please go ahead with BMC Remedy...life is made easy with it...best at taking reports, count,average time duration etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using remedy to solve customer issues with BMC remedy, it is easy to keep track of the issue and provide optimum solution to the ticket raised through remedy Review collected by and hosted on G2.com.

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Diogo Thawan
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a tool that manages the incidents and problems within the ITIL concept. It is possible to consult GMUD's; PKE's, ars, request for repairs. Integrates almost all IT services Review collected by and hosted on G2.com.

What do you dislike?

Tool presents recurring and serious problems in architecture and optimization. Constants log out of account, java and html errors, which makes the job slow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve almost all of the company's demands for REMEDY. However, it should go through a total REWORK in the application architecture together with the development team Review collected by and hosted on G2.com.

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Seasoned Professional, MBA - Retired Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

My team used Remedy IT Service Management during project and deployment planning for a very large payroll centralization project. Because we were facilitating a large enterprise deployment with multiple phases/waves (subject matter expertise did not exist in the legacy systems), my team drove the majority of the post-live support model design elements, as well as overseeing the change management activities as we planned to bring not only the customer live on the new product, but had to prepare the Help Desk to support the new systems and understand the diagnostic process for support inquires. Review collected by and hosted on G2.com.

What do you dislike?

I noticed during a post-live volume spike that there seemed to be problems or process gaps linking enterprise tickets to the parent ticket (example: the team learned of a global configuration setting problem in the payroll system we were supporting, and after receiving the first set of calls, we continued to get inundated with new calls for the same global issue. The help desk staff seemed to have difficulty linking all calls to the parent issue, and this seemed to be an ongoing continuous education issue, because the steps were not always clear and/or intuitive in the tool directly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are working in a large matrix organization, and if you are working in project management and preparing clients to use Remedy for post-live support, be sure to invest in training on how to link inbound calls to parent tickets. This seemed to be a challenge for the Remedy users my project team worked with during the enterprise payroll project, which complicated post-live volume spikes during a time we really didn't need additional political headaches (people are often on edge during payroll system conversions and 500 calls for one central issue takes on a dramatically different pitch and tone in messaging depending on how the system structures the inbound volume. For instance - "reporting one global issue with 500 impacted customers + corrective measures underway" sounds much cleaner than "we have a sudden spike in 500 calls and the teams are trying to determine root cause". The narrative changes depending on how user friendly and intuitive the parent ticket linking features are. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remedy IT Service Management helps prioritize ticket tracking so we can quickly identify if the issue is local, regional, state, facility type, etc., This helps our client determine the best narrative for customer communiques that often support issues that impact the enterprise, as well as determining which audience (based on attributes of aggregate ticket/demographic data) to target in our communications. Review collected by and hosted on G2.com.

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System Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy interface with some good features and there are lots of good features such as categories where you can find the exact category related to your product easy to manage the ticket and at the same time you have many options such as you can put the ticket or case ID in progress if you are working if it is taking tie then you can pending the ticket so your SLA time will be stopped and you can manage multiple tickets at a time Review collected by and hosted on G2.com.

What do you dislike?

Sometimes too slow with hanging issue and if you do not refresh it will be log out automatically i have mentioned that above about category but they need more improvement in that features also Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for good IT ticketing tool for resolving IT infra issues then go for it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving IT related quaries and issues in my company Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

From the time Remedy moved to cloud its one of the best ITSM tool ever, from fetching the reports to the Incident and Change from everything is perfect and as per the need. Review collected by and hosted on G2.com.

What do you dislike?

The reporting part could be better which I like in ServiceNow. Otherwise everything is good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for remedy other that servicenow Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remedy is basically for logging IPC, it's fast in cloud and accessible from anywhere. Review collected by and hosted on G2.com.

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Consultant
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Tracking and linking with multiple systems.. even this is tracked to SAP solution manager. So what ever the values in Solution manger are created then this is helpful. Review collected by and hosted on G2.com.

What do you dislike?

Not so user friendly and should have good knowledge to understand the tool. Suppose if there is a save button then i need to keep on searching the save button where it is. So this is not helpful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a good tool for ticket tracking. Have a good interlinking Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ticket tracking and change requests tracking . This is also linkigng be with solution manger . Also the CRQ and change management untill the maintainance part is completed this is better. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The thing that I like best about BMC Remedy software is that the main window is organized nicely. It is easy to sort by user or time last opened which can come in handy when you are dealing with a lot of requests or incidents. It also gives you the option to set a refresh interval which will automatically refresh the system and it will then not log you out. Review collected by and hosted on G2.com.

What do you dislike?

BMC Remedy software is slow and it is difficult to send emails to the customer through the software itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When considering remedy, understand that it is good for a starting software, however, it is missing some key tools that are needed in a more wide-spread information technology group. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

BMC Remedy software helped solve the workspace problem in the information technology field at a university help desk, reports were sent in by students and staff and faculty and then reviewed, troubleshooted, and resolved by our IT employees. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

- Configured out of the box for common service desk scenarios.

- ITIL standard complaint

- Robust and reliable

- Compatible across all web browsers Review collected by and hosted on G2.com.

What do you dislike?

- Administration could be difficult due to a legacy indexing system

- Technical Support from BMC needs improvement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A ticketing tool was needed to implement our internal service desk service. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We have used Remedy as a bug tracking tool both internally within our company and also from clients. Helps us to read the clients notes for better understanding of failed examples and also gives us a flexibility to let clients see internal notes or not. Review collected by and hosted on G2.com.

What do you dislike?

Charts on the home page would take lot of time to load, performance is slow when it comes to displaying the dashboard on home page. Doesn't integrate within HP ALM, since Remedy is legacy application that we have used for long time we didn't use HP ALM for defect tracking which gave us hard time to switch back between HP ALM and Remedy for creating new defects while executing test cases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a very good tool for defect tracking and bug reporting both internally and client facing. Very stable and provides good reports on the dashboards. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Its a easy tool to use for defect tracking, Single tool used for both internal and client bug/defect tracking. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Really easy way to track and submit tickets for a large org. Review collected by and hosted on G2.com.

What do you dislike?

User interface is outdated and often confusimg Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IT support tickets. It integrates with out SSO solution and allows us to view and track results in real time. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

* Unified systems to manage Incidents, Problems, Change requests, Technical requests

* Ability to generate reports is in-built in the tool. Provides visibility in tracking tickets.

* Helps integrate Incidents and problems with Changes to be implemented

* Integration with other systems like Crystal Reports, etc is useful.

* Adheres to most of the ITIL principles which is good

* Implementation time are shorter as compared to other products. Review collected by and hosted on G2.com.

What do you dislike?

* It takes longer to truely understand the usage of tool. Lot of training is required.

* Tool is not intuitive/ easy to use for beginners.

* CRQ creation is a cumbersome task. Editing CRQ already submitted is very time consuming affair. Errors shown are difficult to comprehend. Identifying and correcting mistakes is not easy.

* Customizing application is difficult at times

*

* Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Without proper user training, adaption of this tool could be difficult. Follow a structure process while creating/ submitting requests via this tool as mistakes are not easy to rectify. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Issues associated with below are primarily resolved using BMC Remedy ITSM tool

* Service Request Management

* Change Management

* Incident/ Problem Management

Benefits:

* Effective Segregation of Incidents, Problems, Service Requests and Change requests for better management

* Provides visibility in to tracking and closing requests.

* Helps define and capture SLAs for each type of request. Review collected by and hosted on G2.com.

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Senior Software Engineer/ Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Customization through shell scripting works great. This opens doors for automation. The regular update emails of the tickets is a big plus point. Review collected by and hosted on G2.com.

What do you dislike?

Slow and complex UI makes it difficult to use. The complexity makes it overwhelming at the start. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a fair Tool to track incidents. Make sure that the resource gets a proper KT before starting to work on the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been working on ticketing systems of various internal and external groups. Customization through shell scripting by querying through Powershell makes things easier for automation. Compatible with large number of database and operating system. Ease of replication due to different server option. Review collected by and hosted on G2.com.

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Principal Software Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy for end-user use for creating trouble tickets and tracking technician performance. We used to award the best technicians. Can split and merge tickets. Review collected by and hosted on G2.com.

What do you dislike?

Basically the same survey functionality as version 4. We track this metric so we can how we provide services to our customers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Improve survey system and graphical workflows. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simple trouble ticket tracking. tracking customer satisfaction Review collected by and hosted on G2.com.

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