[ BMC Hel... Reviews ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ BMC Hel... Reviews ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) # BMC Helix ITSM Pricing Overview [Editedit](https://my.g2.com/bmc-software-bmc-helix-itsm/pricings) **BMC Helix ITSM has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact BMC Helix ITSM to obtain current pricing. Mid-Market $$$$ ##### 32% more expensive than the avg. IT Service Management (ITSM) Tools product [Read Mid-Market Reviews](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bcompany_segment%5D%5B%5D=180) Enterprise $$$$ ##### 19% more expensive than the avg. IT Service Management (ITSM) Tools product [Read Enterprise Reviews](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?filters%5Bcompany_segment%5D%5B%5D=181) Pricing information for BMC Helix ITSM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase BMC Helix ITSM must be conducted with the seller. Pricing information was last updated on April 07, 2015 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 26 months ### Average Discount 20% ### Perceived Cost $$$$$ [ ![Mitratech AssureHire](https://images.g2crowd.com/uploads/product/hd_favicon/68a86122ff0689596dd009975b070d73/mitratech-assurehire.svg "Mitratech AssureHire") Sponsored Mitratech AssureHire 4.4/5(119) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,891) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,336) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(988) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/competitors/alternatives) ## BMC Helix ITSM Alternatives Pricing The following is a quick overview of editions offered by other [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png) [Freshservice](https://www.g2.com/products/freshservice/reviews) ##### STARTER | $19.00 | For getting started - Incident Management - Knowledge Base - Self Service Portal - SLA Management - Workflow Automator - Orchestration - Access Controls Starter - Analytics Starter - Multiple Portal Languages - Custom SSL - Marketplace Apps - Mobile Apps - 1000 Orchestration transactions/mo/account [Show More](javascript:void(0);) | | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png) [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) ##### Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png) [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) ##### ESSENTIALS | $39.00Per Month | Includes: - Incident Management - Knowledge Base - Service Portal - Asset Management - Service Catalog - Change Management - Service Level Agreement (SLA) - Groups - Custom Roles - Internationalization - Multi-Factor Authentication (MFA) - Real time 24/7 Live Chat Support - Light & Dark Mode - Onboarding Services [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various BMC Helix ITSM alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## BMC Helix ITSM Pricing Reviews (2) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/3/2025 More Options - "Reliable ITSM Platform with Strong Capabilities but Steep Learning Curve" 4.5/5 What do you like best about BMC Helix ITSM? BMC Helix ITSM has a very comprehensive set of ITIL-aligned features that helped us streamline service delivery. The platform covers almost everything we need—incident, change, request, knowledge, and CMDB—in a single solution. Once it was implemented, it gave us a structured and consistent way of managing tickets across teams. Customer support is also responsive and helpful, especially when it comes to troubleshooting complex configuration issues. The reporting and analytics functions are also very detailed, which makes tracking SLA compliance and performance easier. Ease of Use: Not very intuitive at first, but stable once configured. Ease of Implementation: Structured process but requires guidance from consultants. Customer Support: Responsive and knowledgeable. Frequency of Use: Daily for incident, problem, and change management. Number of Features: Very broad and covers most ITSM processes. Ease of Integration: Works well with monitoring tools and Active Directory, but APIs require some technical expertise. Review collected by and hosted on G2.com. What do you dislike about BMC Helix ITSM? The platform is powerful, but it’s not the easiest to use at the beginning. The interface looks a bit dated compared to some newer ITSM tools, and training the team took more time than expected. Customization is possible, but it often requires additional services or licensing, which increases cost. Review collected by and hosted on G2.com. What problems is BMC Helix ITSM solving and how is that benefiting you? Before Helix, we had fragmented tools, inconsistent SLAs, and poor cross-region visibility. After consolidating onto Helix, SLA compliance improved by ~30%, mean incident resolution time dropped by ~40%, and audit readiness improved significantly. Our leadership now has unified operational insights, which has improved decision-making and resource allocation globally. Review collected by and hosted on G2.com. Show More 9/14/2025 Validated ReviewerSource: Organic AH Amber H. IT Service Management Enterprise (\> 1000 emp.) 4/21/2026 More Options - "Intuitive UI, But High Costs and Complexity" 1/5 What do you like best about BMC Helix ITSM? I find the user interface of BMC Helix ITSM to be quite intuitive. The DWP catalog has also been easy for users to navigate and use. On top of that, the updates have been stable and reliable so far. Review collected by and hosted on G2.com. What do you dislike about BMC Helix ITSM? It wasn’t easy working with the developers. The “upgrade” from Smart Reporting to Dashboards actually felt like a step backward and required a lot of knowledge and experience to use effectively. On top of that, the cost increased significantly, and we ultimately weren’t able to continue the partnership. Review collected by and hosted on G2.com. What problems is BMC Helix ITSM solving and how is that benefiting you? I use BMC Helix ITSM to organize all of our ITSM data in one central place, including incidents, requests, changes, problems, and assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BMC Helix ITSM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(988) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c880f7a0d09093f6eb16be07641fccc/opentext-service-management-automation-x-smax.jpeg "Product Avatar Image") OpenText Service Management... 4.2/5(72) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,891) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Service Desk ](https://www.g2.com/categories/service-desk) ##### Explore More [ What is the most affordable translation management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-translation-management-software-for-smbs)[ Leading revenue operations solutions for small business ](https://www.g2.com/discussions/leading-revenue-operations-solutions-for-small-businesses)[ Best MDM software for small business ](https://www.g2.com/discussions/best-mdm-software-for-small-business-what-works-what-doesn-t) [ What's the best board management service for remote teams ](https://www.g2.com/discussions/what-s-the-best-board-management-service-for-remote-teams)[ best fp&a software ](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025)[ Pros and Cons Details ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?qs=pros-and-cons) Show More [ What is the most affordable translation management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-translation-management-software-for-smbs)[ Leading revenue operations solutions for small business ](https://www.g2.com/discussions/leading-revenue-operations-solutions-for-small-businesses)[ Best MDM software for small business ](https://www.g2.com/discussions/best-mdm-software-for-small-business-what-works-what-doesn-t) [ What's the best board management service for remote teams ](https://www.g2.com/discussions/what-s-the-best-board-management-service-for-remote-teams)[ best fp&a software ](https://www.g2.com/discussions/what-s-the-best-fp-a-software-in-2025)[ Pros and Cons Details ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews?qs=pros-and-cons)