Bloomfire has been a valuable tool in my workplace. It helps me feel more confident in my daily tasks by allowing me to find answers to customer questions. The tool also lets me ask for help when I am unsure of an answer. Additionally, it provides a place to look up processes needed to resolve customer issues. The tool is streamlined, user-friendly, and easy to adapt to. The best part about Bloomfire is the recently added AI feature. This AI tool helps me respond to customer emails with a professional tone and clear explanations, making me sound knowledgeable and confident. It also assists me in providing feedback to colleagues by explaining how well they resolved customer issues and suggesting areas for improvement with proper grammar and professionalism. Bloomfire offers many benefits to any workplace environment. Review collected by and hosted on G2.com.

The Bloomfire platform could be improved by adding a feature to identify duplicate posts, reducing extra work for admin users. If the system could highlight key words that might be posted differently, these posts could be deleted before being published. Additionally, when adding members, having just one or two authorization options, such as Author or Learner, would be helpful. The group feature would be more useful if it only included posts relevant to the group's topic. Another good option could be to automatically email users whenever a new post is added. This could encourage our associates to use the system more often. Bloomfire has many great features, and these small adjustments could enhance the platform. Review collected by and hosted on G2.com.

Bloomfire offers a brilliant search option and this helps

The app allows non technical people upload multiple content with minimal learning experience

When implementing Bloomfire, the vendor offers a quick facilitation for business development

We get remarkable AI support that makes searching smooth Review collected by and hosted on G2.com.

Bloomfire is not for small companies that are money sensitive due to its high costs of implementing

Sometimes, there arises problems with search, which leaves users disappointed Review collected by and hosted on G2.com.

Bloomfire has solid AI support, that displays knowledge to respectful users

The program has brilliant enterprise knowledge that ensure constructive communication and business development

The app connects intelligence with information, bringing solid report that helps is make dependable decisions Review collected by and hosted on G2.com.

Bloomfire issues constructive knowledge management, but the rates or fees are slightly above what average companies can afford

The platform demands quality knowledge and skills that some business professionals lacks Review collected by and hosted on G2.com.

Bloomfire allows us to offer our employees the resources to do their jobs in the most efficient manner. The AI feature is great and has really taken our knowledge base to a new level. Jason Pafford is a valued partner to our HR and Training team. He has made a point to understand our strategic plans and demonstrate how Bloomfire can help. He is the best! Review collected by and hosted on G2.com.

We still are working to optimize content in the manner to make it accessible to our users. That seems to be an ongoing issue. But all in all it is great. Review collected by and hosted on G2.com.

Bloomfire makes it incredibly easy to store, search, and share knowledge across teams. The intuitive interface and powerful search function help our team find answers quickly without relying on back-and-forth emails or Slack messages. Review collected by and hosted on G2.com.

While the platform is great overall, the mobile experience could be smoother—it sometimes feels clunky and slow. Also, the analytics dashboard could be a bit more advanced in terms of tracking engagement and user activity trends over time. Review collected by and hosted on G2.com.

i like bloomfire because it makes knowledge sharing easy as possible , i can search answer fasr and team can upload document , video or note in one place. so it actually saves a lot of time Review collected by and hosted on G2.com.

Sometimes Bloomfire little slow to load big file or video, search also not always perfect , design look bit old Review collected by and hosted on G2.com.

As a fresher, I really appreciate how simple and well-organized Bloomfire is. It’s like a searchable knowledge library where I can find everything I need—onboarding materials, training documents, and team processes. The search function is very smart, and I like that I can ask questions directly if I don’t find what I’m looking for. The interface is beginner-friendly and helps me quickly get up to speed without feeling overwhelmed. Review collected by and hosted on G2.com.

At times, the layout feels a bit too plain or text-heavy. I also noticed that if content isn’t regularly updated, it becomes hard to know which post is most accurate or recent. Some tagging and categorization could be improved to make navigation even easier. Review collected by and hosted on G2.com.

Search response is very good. Their AI feature is excellent! Review collected by and hosted on G2.com.

Unable to generate reporting for our external account for visitors that aren't logged in. Difficult for us to track what articles are being used. Reporting in general is very dated. Review collected by and hosted on G2.com.

As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transformative in ensuring that the correct workflows are being followed and reducing errors. The interface is very intuitive and the ability to see when the document has been updated helps provide ease in knowing that the document gets updated on a regular basis. It's easy for the teammate to search up the right document. Our teams use Bloomfire on a daily basis and the support team has been incredible. Review collected by and hosted on G2.com.

No downsides to call out, implementing Bloomfire for the team has been easy, efficient and sustainable. Review collected by and hosted on G2.com.

Bloomfire is a place that stores a lot of information in one place. I can save favorites or just simple type something in the search bar and get the information I'm looking for. It's like a one stop shop. Review collected by and hosted on G2.com.

Sometimes it holds to much information on one topic with too many choices to choose from. Review collected by and hosted on G2.com.