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BLAZE Reviews & Product Details

BLAZE is the all-in-one AI-Powered Cannabis Retail Platform that provides dispensaries with everything needed to sell more and operate smarter. Our award-winning software suite acts as an intelligent co-pilot, eliminating friction and giving you the powerful, real-time data needed to boost sales, optimize staff efficiency, and dominate the market with confidence. The Unified BLAZE Solution Point-of-Sale (POS) BLAZE POS is a modern system designed for speed, simplicity, and smarter selling. Compatible with both iOS and Android, the intuitive interface allows staff to complete transactions quickly and apply discounts with ease. It gives staff instant access to customer data for personalized recommendations and upselling. Payment Processing Our integrated payment solution, BLAZEPAY, processes all transactions—in-store, online, and mobile—through one system. This eliminates manual reconciliation, ensures fast and secure payments, and drives a higher average order value by giving customers a smooth, convenient checkout experience. E-commerce & Omnichannel The BLAZE E-commerce suite transforms your digital storefront into an intelligent sales engine. It unifies your online menu, white-label mobile apps, and in-store self-serve kiosks, ensuring a seamless omnichannel experience that meets customers where they are. Our AI product recommendations and AI Shopping Assistant is embedded to boost conversions with personalized the online shopping experience. CMS Website Builder Launch a beautiful, high-converting cannabis website that is easy to maintain by embedding a dynamic e-commerce section that seamlessly syncs with your POS and inventory. Built-in SEO tools help you monitor and improve your online visibility, driving more local traffic. Delivery Expand your reach with built-in, compliant delivery support. Our platform manages everything from delivery zones and order fulfillment to driver tracking, ensuring a smooth and secure process from your door to your customer's. Compliance BLAZE eliminates compliance risk by fully integrating with Metrc and BioTrack track-and-trace systems. Our software automates state reporting, enforces age verification, and manages purchase limits, ensuring total accuracy and confidence in your operations. BLAZE provides powerful, real-time AI insights and operational recommendations, giving retailers the intelligence they need to confidently scale and grow their retail brand.

Seller

BLAZE Solutions

Languages Supported

English

Product Description

BLAZE is an award-winning cannabis software suite and the leading AI-powered cannabis retail platform. Our complete software solution, which includes point-of-sale, payment processing, e-commerce, and a CMS website builder, is designed to serve the needs of highly regulated retail industries like cannabis. We're entering a new chapter where leveraging Artificial Intelligence is our top priority, driving automation and generating significant labor/cost savings while also boosting sales for our clients. We deploy new features at a fast pace, providing advanced tools for effortless inventory intake, truly seamless omni-channel sales, and customization to help you build your brand and own all your customer data.

Overview by

Steven Lynn

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BLAZE Retail streamlines your storefront with an easy-to-use POS frontend powered by an enterprise backend. Designed for budtenders, managers, and front desk personnel, the Dispensary POS application provides a seamless experience for your customers. The BLAZE point-of-sale application gives you ...

BLAZE ECOM offers dispensaries an opportunity to build a recognizable cannabis brand with an integrated e-commerce platform that can scale with your business. A seamless POS integration with BLAZE Retail means never managing customers, orders, taxes, fees, or discounts in two platforms. Offer a m...

BLAZE Delivery was purpose-built from the ground up by tech people who have operated large-scale delivery operations. The BLAZE cannabis delivery software works for scheduled and on-demand delivery. We help you manage your fleet efficiently, centralize dispatching, and expand your territory.

Convert, engage, and reward customers with branded mobile apps for your dispensary that provide users with a simple and convenient way to browse your menu and order cannabis online. BLAZE Apps offers fully integrated white-labeled native mobile apps for both App (iOS) and Play (Android) stores. R...

BLAZEPAY is the leading integrated payment platform for cannabis transactions that increases average order values and eliminates manual entry errors, all while ensuring the retailer gets paid on time, all the time.

BLAZE Sites is the ultimate Content Management System (CMS) designed specifically for cannabis retailers who want to take their website to the next level without costly agencies and custom buildouts. With intuitive drag-and-drop editing, customizable templates, and an AI-powered copywriter, bu...

BLAZE Reviews (6)

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Ronak P.

Business Operations Consultant

Small-Business (50 or fewer emp.)

4/13/2025

"Overpromise, under deliver"

1.5/5

What do you like best about BLAZE?

The platform achieves 70% of what you need done and easy to use for those that 70% of tasks needed. Review collected by and hosted on G2.com.

What do you dislike about BLAZE?

I use Blaze on a daily basis so I understand its benefits and pitfalls.

Regarding customer, technical, sales support: My experience engaging with Blaze has been mediocre at best. When logical, compliance driven requests are made about the functionality of Blaze, it is often met with a response that tries to convince the enduser to do things "Blaze's" way, which often involves extra steps(providing inefficiency) or pushes responsibility of action on the customer and its employees rather than looking into a solution that meets both efficiency and compliance driven requests.

On more than one occasion, both technical and customer support have been unable to explain existing or newly rolled out features.

Blaze does a great job of deploying good marketing tactics to provide the facade of integrating the newest technology advancements (i.e. AI) but without any actual understanding of the features or capabilities to the extent at which they market.

It is very obvious that they are taking the feedback and input of a few large companies and suggesting medium and small businesses to adapt to the ways of other companies without taking into consideration the laws/compliance variation by state. How one state handles compliance can be completely different from others. They lack the foundational understanding of how their software needs to have specific guardrails and checks and balances implemented into the system so that their platform can actually meet the needs of customers across state lines. Rather their go to suggestion is to develop our own internal SOPs to meet Blaze's suggestions. This is the biggest delineation of understanding how your customer operates and how your platform can meet their needs.

My suggestion to Blaze is to get an understanding of how regulations work by state. Obtain significant primary market research directly from customers in those respective states. Identify the common ground across states as a base foundation of core functions. Build the differences on top of that as it relates to different states. Consult lawyers and Operators regularly about changes in the industry to modify software accordingly. Review collected by and hosted on G2.com.

Marc Q.

Small-Business (50 or fewer emp.)

10/24/2023

"More issues since we've used it"

1.5/5

What do you like best about BLAZE?

The People are phenominal and are always trying to help with issues Review collected by and hosted on G2.com.

What do you dislike about BLAZE?

The POS itself is terrible. There are always glitches and mistakes happening. With no way to keep track of these issues( Besides seeing them in person) it creates terrible trust issues with the program itself. Review collected by and hosted on G2.com.

Rishi P.

SOFTWARE DEVELOPER

Small-Business (50 or fewer emp.)

5/22/2023

"ALL IN ONE POS SYSTEM"

5/5

What do you like best about BLAZE?

Blaze Retail is one of the best POS software which the User can use. They provide a variety of solutions and features which is benefited for the users. Blaze POS manages all the order and stock related for that orders. It manages employees and all the transactions related to them. Review collected by and hosted on G2.com.

What do you dislike about BLAZE?

There is nothing in the Blaze retails as such which user have to dislike. Yea there can be one thing it takes time to load the users data and order page if there are plenty of them. Review collected by and hosted on G2.com.

What problems is BLAZE solving and how is that benefiting you?

Blaze provides various features which are helping in the current flow - Blaze is managing all the inventory of the products along with there batches information. It is also managing user information and total transactions made by each users. It is easy to navigate between the users and the order placed during that time.

We are currently using KML featurs of the blaze, due to which we can get the products which are listed in the blaze using their nearby API. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/15/2023

"They are unfamiliar with the OCM Regulations"

0/5

What do you like best about BLAZE?

They are willing to work with anyone/subcontractor. Review collected by and hosted on G2.com.

What do you dislike about BLAZE?

They want us (a NYS retail dispensary) to double check their receipts to make sure they comply with the OCM regulations. It really doesn't seem like they know what's going on in the NYS cannabis industry at all & I'm worried about having to double check all items received from Blaze to make sure we are not breaking any OCM rules.

Their hardware is expensive (even with the 2 years of free service deal they offered to CAURD holders to keep up with Dutchie). Review collected by and hosted on G2.com.

Julie G.

Small-Business (50 or fewer emp.)

7/8/2023

"Not the POS for me"

1/5

What do you like best about BLAZE?

Previous management had decided to switch to this platform from IndicaOnline. When I came on board the first change I made was to get rid of both and switch over to Meadow. Review collected by and hosted on G2.com.

What do you dislike about BLAZE?

The inventory allowed packages to be oversold which constantly brought a negative threshold onto our Metrc account. I prefer a POS system that you can actively track inventory in and complete cycle counts in real time. Having to enter a zero in every package that has ever been accepted through the store is tedious & time consuming. The customer service takes weeks to get back to you with answers. I am happy we switched POS systems. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/4/2021

"Better options than most"

3.5/5

What do you like best about BLAZE?

Blaze has quite a few great features including numerous reports, dashboard analytics, loyalty points, marketing, and SMS built into their platform, and has a solid sync to Metrc. Review collected by and hosted on G2.com.

What do you dislike about BLAZE?

Lots of weird little bugs. They do have a support chat where you can send these in, and they do actually attempt to help you though. Review collected by and hosted on G2.com.

Recommendations to others considering BLAZE:

Blaze has a lot of integrations available, and regularly updates their software to include new features. I think it's the best bang for your buck. Review collected by and hosted on G2.com.

What problems is BLAZE solving and how is that benefiting you?

We are able to mass market to all of our customers at once, or pick and choose, and we're able to track inventory and see what is actually selling and doing well. Review collected by and hosted on G2.com.