I did not like any part of my experience with Blackbaud eTapestry. From start to finish, the software was clunky, outdated, and frustrating to use, making even simple tasks unnecessarily difficult. The cost is outrageously high for what you get, and the customer service was consistently unhelpful and dismissive. After years of dealing with constant issues, inefficiencies, and a complete lack of value, I can honestly say this has been one of the worst software experiences I’ve ever had. Review collected by and hosted on G2.com.
fter more than 12 years of dealing with Blackbaud eTapestry, I can say without hesitation that it has been one of the most frustrating, overpriced, and disappointing business relationships I’ve ever experienced. The cost is absolutely outrageous for what you get—especially considering how outdated and clunky the system feels compared to modern alternatives. For the price they charge, you would expect a product that is intuitive, efficient, and backed by a team that cares. Unfortunately, eTapestry is none of these things.
The platform itself is cumbersome, slow, and riddled with inefficiencies that make even the simplest tasks unnecessarily time-consuming. Instead of helping streamline our operations, it has often felt like eTapestry adds extra work at every step. Features that should be basic or included require costly add-ons or complicated workarounds.
Customer service is where the experience really goes from bad to appalling. Reaching support feels like an ordeal, and when you finally get someone, the answers are often dismissive, unhelpful, or leave you with even more questions. There is little sense of urgency, and it’s clear the focus is on upselling rather than solving problems for their long-term customers.
Staying with eTapestry for over a decade wasn’t out of loyalty—it was because switching systems is a major undertaking for a nonprofit. But in hindsight, the years of frustration, wasted time, and excessive costs were simply not worth it. I would urge any organization considering eTapestry to look elsewhere. There are far better, more affordable, and more user-friendly CRM solutions on the market that will value your business and actually deliver what they promise.
If I could give them zero stars, I would. Review collected by and hosted on G2.com.
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