BigCommerce Reviews & Product Details

The free templates are nicely designed. The dashboard is generally easy to navigate. Review collected by and hosted on G2.com.

Platform is extremely lacking. The whole business model is designed for you to download apps for basic functionality and therefore pay additional monthly fees. For instance, Do you want your products to randomly rotate on page refresh? Sure, you have to purchase an app to do that. Do you want set pick up in store only for specific products? Yep, you have to pay $75/month for that. Do you want realtime shipping quotes? Can't do that without an additional monthly fee. Finally, we noticed we were billed for the whole year. Unfortunately we caught it too late and they refused to refund us. So now we are stuck with a platform that won't do BASIC functionality without spending additional exorbitant fees. BigCommerce is the plague. Stay AWAY! Review collected by and hosted on G2.com.

It is easy to use and works well for our basic retail business. Great support! Easy implementation from a Magento system. Review collected by and hosted on G2.com.

No as modifiable a Magento. I would like some of the Magento features but I can live without them. Review collected by and hosted on G2.com.

Intuitive backend, fast updates, permanent updates on the platform. Review collected by and hosted on G2.com.

Exporting products doesn't download all the product information such as HS code and availability info. The variation option does not update the product dimensions, which is a problem for shipping cost calculation. Review collected by and hosted on G2.com.

Bigcommerce is a really good, reliable platform that we have been using for years (we are a toy retailer).

As someone who uses the software on most days of the week, I find the interface well laid out, (in my opinion) pretty easy to use, and they always seem to be improving the software.

The support team are really good, and can usually help me when I need them to quickly and politely.

The ability for us to be able to suggest improvements and vote on others suggestions is really good, and there have been quite a lot of things that we have wanted, implemented into the software.

The app store also has tons of apps which are easy to install and use, which we have used to expand our reach to other marketplaces. Integrating with Bigcommerce this way is nice and simple. Review collected by and hosted on G2.com.

As a company with multiple stores online, I wish that Bigcommerce would add the following (because they don't have them currently):

The ability to have multiple click and collect locations without the need for additional apps.

The site search function is not bad, and seems to be on par with Shopify, however it would be nice for the search to be natively more intuitive (like Doofinder) but without the need for another installation or subscriptions.

Finally, I think that all features should be allowed on all tiers, rather than saving some for the more expensive tiers. Review collected by and hosted on G2.com.

Big Commerce has given us more functionality, allowing us to grow our online presence over the last 3 years. It is easy to use and is very reliable. Review collected by and hosted on G2.com.

It is hard to get an easy answer - you need to go to the community and "hope" someone else has raised the issue. Also, we cannot arrange our items on a page to group items together, they just populate from when they were created - this doesn't always make a great presentation on the site. It makes it harder for the customer to see all like items together. Review collected by and hosted on G2.com.

BigCommerce is a good e-commerce platform, it lets us have different integrations, access the analytics easily, and offer a variety of apps in the marketplace. Review collected by and hosted on G2.com.

It's not as user-friendly as I would like, and it's challenging to find developers or help specialized in BigCommerce. Review collected by and hosted on G2.com.

Genuinely nothing. After moving to Bigcommerce all my Analytics stats went backwards. Review collected by and hosted on G2.com.

I used Bigcommerce for less than a year before realizing that all my stats from my wordpress website were going downhill... fast. I've since moved my site and things are going back to normal... Then I get hit with an annual subscription fee as apparently I hadn't cancelled it correctly. I messaged support to try and get a refund but they wouldn't give the money back even though I hadn't been using their services for a few months. Looking at the reviews below it's clear that it's because people are leaving them in droves.

I still get messages from Wordpress saying they're about to charge my card for this or that service that I've signed up to and forgotten about... Which gives me time to go in an cancel the service before I'm charged. I'm genuinely shocked how bad Bigcommerce is as a platform - and how bad their customer service is as well. Review collected by and hosted on G2.com.

great ability to integrate third-party tools. support in the language of the country where the platform is used. wide variety of applications and themes in its own official store Review collected by and hosted on G2.com.

outdated base technologies, lack of characteristics that make ecommerce valid and that are characteristics that help the distribution of products in the market of the country where the platform is used Review collected by and hosted on G2.com.

Simple interface. Customer support is available and knowledgeable. Lots of 3rd party integration is available. I can download and upload my Customer Reviews from other websites. Review collected by and hosted on G2.com.

Not as snazzy as some other options. Other competitors may be more flashy. Review collected by and hosted on G2.com.

The Best thing about Big Commerce is the ease of use and their support staff. Review collected by and hosted on G2.com.

Would like to see a wider range of template options with more built-in options vs. Having to add more apps etc. Review collected by and hosted on G2.com.